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The Westin Michigan Avenue Chicago

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#52 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
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2,339 Reviews from our TripAdvisor Community

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Showing 2,236: English reviews
Chicago, Illinois
Reviewed yesterday NEW

Our room was amazing on the 25th floor with spectacular Chicago views. The staff was outstanding. Our bellman has been working at the property for 49 years, which says a lot in its own right. Room service was prompt and yummie! A perfect 10. Best Chicago location, shipshape and amazing staff!

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Helpful?
Thank Jakeschicago
Kalamazoo, Michigan
Reviewed 2 days ago NEW

This hotel is in an excellent location. The Water Tower is 2 blocks and being on the Mile gives you access to the major retail stores which means access to some top restaurants. The Lego store and the American Girl store are the main stops for us since we have 2 young kids. As for the hotel, everything was smooth...

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Thank PinkWilson
Tampa, Florida
Reviewed 3 days ago NEW

The Westin Michigan Ave. location is where you want to be in Chicago. This hotel is next to the Hancock Tower and walking distance to many fine restaurants and the stores of Michigan Avenue. Check out Hottix.org to buy advance half price show ticket before you arrive. The housekeeping staff does a great job to make the rooms very comfortable....

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Thank Michael B
Indianapolis, Indiana, United States
Reviewed 4 days ago NEW

Great location, rooms refurbished, wonderful employees- Valet, bellmen, desk and restaurant/bar. We were celebrating our 38th wedding anniversary and Eileen upgraded us to a Michigan Avenue view room and a bottle of Champagne. We will be back!

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Thank William L
Bath, Michigan
Reviewed 4 days ago NEW

Very clean, extremely well located, and the people , all of them, seemed to bend over backward to accommodate you. The Grill food, we had sandwiches, and drinkshas some excellant We will stay here again!

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Thank smitjh
Chicago, Illinois
Reviewed 4 days ago NEW

The beginning of every December, I take my girls to see Santa. This tradition started when they were still in carriers till now, where Santa (at 900 North) has to call my 15 year old when she rather be shopping, then giving him her list. It always works out to be a lot of fun.

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Thank GeorgeNawara
Chicago, Illinois
Reviewed 1 week ago NEW

I travel for work, and have been SPG Platinum for many years, so I stay at a lot of Westin's. The Westin Michigan Ave. by far, has the most helpful, pleasant staff. Sadly, I can not say that about many other properties. Michigan Ave. is truly outstanding, and extra kudos for the front desk staff. I've never felt more welcome!!

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Thank KMG333
Manchester-by-the-Sea, Massachusetts, United States
Reviewed 1 week ago

This hotel is in a great location. The members of the staff could not have been nicer. The concierge was extremely helpful; front desk manager went way beyond the call of duty to help me with a personal technology issue; bar staff and bell staff were also great. It must be a great place to work...2 of the bellmen told...

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Thank Lisa B
Austin, Texas
Reviewed 1 week ago

My sister and I decided to meet up in Chicago for an extended weekend. We ended up staying at the Westin because we love Starwood properties and the location seemed great. Our flights landed early and we were pleasantly surprised that our room was ready for check in when we arrived before 1 PM! The room was great- recently updated,...

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Thank LilAustinite
Reviewed 1 week ago via mobile

great hotel !extremely friendly staff, no long lines to wait in and comfy beds with a very nice views from the room definitely would stay here again. I give this a 5 star for sure. Nice bar and restaurant connected to hotel.

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Thank Susan I
Management response:

We are thrilled to hear you enjoyed your time at The Westin Michigan Avenue! We hope to see you on your next visit to Chicago!

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $161 - $527 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Reservation Options:
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago
Hotel Style:
#16 Green Hotel in Chicago
#18 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Michigan Avenue Chicago staff and other travellers.
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Questions? Get answers from The Westin Michigan Avenue Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on floor 14 of 16 with a street view, and city noise is audible.”
 of 5 bubbles PinkWilson, 7 Dec 2016 | Read review
“Ask for Michigan Avenue views”
 of 5 bubbles WilliamL75, 5 Dec 2016 | Read review
“Ask for a view”
 of 5 bubbles smitjh, 5 Dec 2016 | Read review
“Book early and look for deals! The Westin ALWAYS has good deals to capitalize on.”
 of 5 bubbles GeorgeNawara, 5 Dec 2016 | Read review
“You can ask for rooms with either city or lake view.”
 of 5 bubbles LisaB993, 1 Dec 2016 | Read review
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