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The Willows

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#64 of 186 Hotels in Chicago
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The Willows
The Willows
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806 Reviews from our TripAdvisor Community

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Showing 780: English reviews
Pittsburgh, Pennsylvania, United States
Reviewed 5 January 2016

My daughter lives in Lakeview so The Willows is in the perfect location for me. I have stayed there many many times over the past three years because of its location. The staff members at The Willows are always welcoming, warm and helpful. I always appreciate the greeting I receive when I arrive. The lobby is also very welcoming with...

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Helpful?
Thank Taffie B
Caesar L, Front Office Manager at The Willows, responded to this review

We want to thank you for sharing your thoughts, experience and suggestions with us about your stay. It is always great to hear that a guest has a pleasurable stay with us as well as letting us know the things maybe they did not enjoy as much, and where we can improve. We are actually looking into some renovations throughout...

Madison, Wisconsin
Reviewed 5 January 2016

Conveniently located near our relatives who live in Lakeview, very friendly and helpful staff, low parking rate (we were able to snag free street parking). The breakfast looked great, although we did not partake, since we were on our way to Christmas presents and breakfast with family.

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Helpful?
Thank 117gailg
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thanks for your kind words and the time you took to share them with us. It is great to hear that you had a memorable stay with us and thank you for praising our service. We hope to see you next time you are in town visiting your family. All the best and see you soon! Warm regards...

Los Angeles, California
Reviewed 28 December 2015

The hotel lobby and the staff are great! The location is awesome! The rooms are decent for an old building. No views, but it's quiet and a good place to sleep. We were there at Christmas time, so the hot chocolate and tea in the lobby, sitting by the fire was great!

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1Thank Maxwilfinburg
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, We are so delighted to hear that you enjoyed your stay with us over the holidays. There is nothing better than warmth of a fire and deliciousness of hot chocolate on a cold day in December and I'm glad to hear you were able to enjoy that with us. Hope the rest of your holidays were great as...

Ottawa
Reviewed 18 December 2015

The location is great, staff were VERY helpful (they helped me deal with a very sticky situation), and the room was very good. The hotel is located a few minutes from a few different bus routes; and about a 12 minute walk to the EL station at Diversy. There are lots of restaurants, bars, and a few grocery shops close...

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1Thank wells201
Hotel M, Front Office Manager at The Willows, responded to this review

Dear Willows Guest, We appreciate your thoughts and comments about your recent stay with us. It is great to hear that your experience was pleasant and that our staff was able to help you and make your trip more enjoyable. However, I do apologize that the light bulb was not replaced in a timely manner. it is a simple task...

chicago, illinois
Reviewed 17 December 2015

A warm and welcoming Inn in the Chicago northside. Our daughter lives nearby in a tiny apartment and we stay at the Willows so we can be near her and yet enjoy wonderful Chicago and all that has to offer wit out imposing on her. There are so many restaurants and things to do in the area and parking is...

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Helpful?
Thank midwesternsojourners
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to write a review about your experience with us, and thank you for giving us 5 stars. We appreciate your kind words and are glad that you enjoyed yourselves in our neighborhood. We look forward to your next visit and have a great holiday!! Sincerely, Leila O. Front Office Supervisor

Daytona Beach, Florida
Reviewed 15 December 2015

Room is very small and bathroom is very old. Hotel had a fun feel to it though and the front desk staff were great. Not the most comfortable place ever but I liked the neighborhood a lot. If a luxurious bathroom is something you want, skip this place.

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Helpful?
Thank The_Dylaness
Hotel M, Front Office Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying with us and for your feedback. I'm glad your overall experience was pleasant. I wanted to let you know that when you reserve a room with us in the future, either by phone or online, we can make sure that you stay in one of our larger rooms for a little more comfort....

New York City, New York
Reviewed 3 December 2015

A nice quaint hotel good location a nice bus trip into downtown Chicago. Service was good free tea and coffee all day and a continental breakfast included. Helpful staff comfortable bed would definitely stay here again

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Thank 498fional
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for staying with us and also for your kind words about our hotel and our staff. We look forward to seeing you again. Best Wishes, Leila O. Front Office Supervisor

Passo Fundo, Brazil
Reviewed 2 December 2015

The hotel is located close to my family´s house, which is very convenient when visiting them in Chicago. It is quite, close to several facilities, restaurants and stores, the breakfast is Ok. Personal was very gentil e effcient. No complains about the hotel.

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Helpful?
Thank mercedesp30
Hotel M, Front Office Manager at The Willows, responded to this review

Dear Mercedes, Thank you so much for staying with us during your visit with your family. I am so pleased to know you enjoyed the location and amenities we offer. We hope to welcome you back in the near future. Happy holidays to you and your family! Leila O. Front Office Supervisor

Chapel Hill, North Carolina
Reviewed 1 December 2015

Great location. Convenient to good restaurants, public transportation, and the lakefront. Rooms may be very small, but are adequate if are not planning to spend anytime there - other than sleeping. Older interior which could use some updating. Also, indoor air quality is marginal (musty smell) - older window A/C units need to be replaced.

Review collected in partnership with this hotel
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Helpful?
Thank michael k
Hotel M, Front Office Manager at The Willows, responded to this review

Dear Michael, Thank you for taking the time to let us know about your experience with us and in Chicago. We are glad you enjoyed this beautiful area that caters to many different age groups as well as personal activities. We also appreciate your input about the hotel itself, as it is the only way to help us get better...

Aztec
Reviewed 27 November 2015

The Willows is a older hotel that has been remodeled very nicely. There staff was knowledgeable, kind, helpful, and very professional. I will recommend The Willows to all my friends who ask me the best place to stay while in Chicago.

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Thank gwr_hatch
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank You for choosing to stay at the Willows Hotel during your business trip. I am delighted to read that you would recommend our hotel, and I do hope we will have the opportunity to welcome your return. Happy holidays, Leila O. Front Office Manager

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: $133 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#13 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location near Broadway with ability to walk area. Smaller basic room but clean and comfortable and a nice staff. We will return when visiting. ”
 of 5 bubbles R3622HNjamess, 7 Feb 2017 | Read review
“Bathroom is small with a small shelf for toiletries. Fantastic shower head. We had a suite with a sitting area that we used nightly. ”
 of 5 bubbles Slyemom, 2 Jan 2017 | Read review
“Pay the extra $30 when booking to obtain early check-in.”
 of 5 bubbles philmatous, 30 Dec 2016 | Read review
“Small but pleasant room. Comfortable. Good location for visiting family in East Lakeview neighborhood. ”
 of 5 bubbles G4016EVsarag, 29 Dec 2016 | Read review
“floor two was quiet even though we were in the back near bye parking structure.”
 of 5 bubbles JimP814, 10 Dec 2016 | Read review
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