We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Willows

Booking.comUSD 245*
View Deal
#70 of 187 Hotels in Chicago
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
The Willows
The Willows
Panoramas (4)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

838 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 812: English reviews
Start your review of The Willows
 Click to rate
Reviewed 2 days ago NEW

I would highly recommend "The Willows" hotel for a stay. The hotel was pretty and well kept. The staff was incredibly friendly and super helpful. They were even kind enough to hold our back after we had checked out so we could go sightseeing.

Review collected in partnership with this hotel
 Report
Helpful?
Thank tracymA6116NA
DEFIANCE
Reviewed 5 days ago NEW

Very nice, very friendly staff, great location, was perfect, 20 minute walk to Wrigley Field. Quiet, comfy room. Will stay here again. I would recommend to anyone. The price was good and not too expensive.

Review collected in partnership with this hotel
 Report
Helpful?
Thank jscott_988362
Broughton H, Manager at The Willows, responded to this review

Dear guest, We are happy that you enjoyed our location, friendly staff and comfortable guest rooms. Thank you for choosing to stay with us when in Chicago and for your recommendation. We look forward to your next stay. All the best, Leila O Assistant General Manager

Pocatello, ID
Reviewed 1 week ago

This hotel was chosen for it'so location and for that it worked well. It was clean and the staff was helpful. It reminded us of a European hotel, so somewhat dated. We had a comfortable room but could hear garbage trucks very early every morning and some type of mechanical noise throughout the night.

Review collected in partnership with this hotel
 Report
Helpful?
Thank tigerlily
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for sharing your recent experience at The Willows. We are glad you enjoyed your stay and we do sincerely apologize for the inconveniences you encountered while being our guest. For your next stay we will make sure that your room is in a more quiet part of the hotel. Best regards, Leila O Assistant General Manager

Kernersville
Reviewed 1 week ago

We came to Chicago for a family vacation (children are 8 and 10). The hotel was only a 1 mile walk to Wrigley Field and just a few miles to downtown. The Willows is very charming, family friendly, wonderful staff, and in a great location.

Review collected in partnership with this hotel
 Report
Helpful?
Thank cristinagW4822RD
Broughton H, Manager at The Willows, responded to this review

Dear Cristina, Thank you for giving us the opportunity to provide you and your family with an enjoyable experience. I would also like to thank you for taking a moment after your trip to let us, and other travelers know about your stay and giving us a 5 star review. We appreciate your kind comments and we are glad you...

Lawrenceville, New Jersey
Reviewed 1 week ago

The staff was friendly and very helpful. They let me check in early so I could get ready for ballpark tour and game. The room was clean,bed was comfortable. Walking distance to Wrigley field and plenty of places to eat at. I would gladly stay here again.

 Report
Helpful?
Thank Kathy R
Broughton H, Manager at The Willows, responded to this review

Dear Kathy, Thank you for taking the time to share your experience with us. It is very important for us to have close contact with our guests and learn about their preferences and their impressions of us during their stay. We are happy to hear about your satisfaction with our service and location and we look forward to your next...

Chicago, Illinois
Reviewed 1 week ago via mobile

Someone else reviewed that there was a power shut off and I live in the same building. Very accommodating, they knew I had to leave my building for the night and upgraded me to a suite as well, this was unnecessary and wonderful. The staff is great, the rooms are exactly what I expected for a hotel that was built...

 Report
Helpful?
Thank Allison S
Broughton H, Manager at The Willows, responded to this review

Dear Allison, Thank you very much for your kind note and for highlighting our service. We are happy to hear that you enjoyed your stay-cation as well as the other guests from your building and that you had a memorable time with us. Thank you for your recommendation and I hope everything is back to normal in your building. Take...

Reviewed 2 weeks ago

We had a situation where they were turning off the power in our building for 12 hours and we needed a 9am check-in. Out of the 6 hotels we contacted, the Willows was the only one who was able to accommodate our request (one hotel said we had to book 2 nights, one hotel waited a week to get back...

 Report
Helpful?
Thank Charles K
Broughton H, Manager at The Willows, responded to this review

Dear Charles, It is so great to hear that you had a memorable "stay-cation" with us and thank you very much for praising our service. We take pride in our team, who ensures the highest level of personalized service to our guests. It was our pleasure to be able to help in any way possible in an inconvenient situation such...

Washington DC, District of Columbia
Reviewed 2 weeks ago

A small hotel in a nice part of town. Small lobby area. Many spacious rooms apparently, but rooms at end of hall (x25 and x26) are tiny. Hardly Chicago-size! No desk in room. My room was very plain; no character. Aged bathroom. Lots of noise when I was there from trash collection and whatever in the alley behind. Biggest issue...

Review collected in partnership with this hotel
 Report
Helpful?
Thank ericrZ5215OB
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for providing us with your feedback regarding your recent visit to The Willows Hotel. We sincerely apologize for the inconveniences you encountered while you were our guest. We did have a large group staying at the hotel at the same time as your stay and we apologize that we were not able to switch you to...

Millburn, New Jersey
Reviewed 2 weeks ago

Older hotel, friendly staff, comfortable room with a basic breakfast included. Have stayed here several times when visiting family in Lincoln Park neighborhood. Convenient to many stores and restaurants and walking distance or easy cab rides to anywhere in Chicago. (Not near an L stop, however,)

Review collected in partnership with this hotel
 Report
Helpful?
Thank maddeh2015
Broughton H, Manager at The Willows, responded to this review

Dear guest, We are so happy to hear that you enjoy the charm of The Willows Hotel with each one of your stays and we hope that you will keep coming back to us every time you visit your family. Thanks again! All the best, Leila O Assistant General Manager

Agoura Hills, United States
Reviewed 2 weeks ago

I stayed at The Willows as part of a large group and it was an excellent experience. My room was large, very clean, and nicely furnished with an arm chair and desk. The bed was very comfortable and surprisingly quiet. My room faced a parking lot and an apartment building, so the blackout shades were appreciated. The staff were all...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Joan S
Broughton H, Manager at The Willows, responded to this review

Dear guest, I wanted to thank you for taking some time after your tour to share in detail with us, and other travelers, your excellent experience at The Willows. We are honored that we could be a part of your college tour in Chicago and it was a great pleasure to host all of you ladies. It is great to...

263 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (76)
Viewed
Hotel & Grounds (20)
Viewed
Room/Suite (20)
Viewed
Bathroom (6)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (29)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (176)
Viewed
Double Queen (32)
Viewed
Executive King (24)
Viewed
King Junior Suite (32)
Viewed
Petite Queen (25)
Viewed
Standard Queen (25)
Viewed
The Hotel (38)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Dining (2)
Viewed
Room/Suite (5)
Viewed
Family/Play Areas (3)
Viewed
Hotel & Grounds (1)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Chicago hotels
Lakeview
Majestic Hotel
Majestic Hotel
#49 of 187 in Chicago
736 reviews
Lakeview
City Suites Hotel
City Suites Hotel
#112 of 187 in Chicago
493 reviews
Lakeview
BEST WESTERN Plus Hawthorne Terrace Hotel
Show Prices
Show Prices
Show Prices
Days Inn Chicago
#85 of 187 in Chicago
2,589 reviews
Lincoln Park
Inn at Lincoln Park
Inn at Lincoln Park
#142 of 187 in Chicago
222 reviews
Lincoln Park
Hotel Lincoln, a Joie de Vivre Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
  • Room Service
  • Dry Cleaning

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: $186 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Orbitz, Hotwire, Priceline, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your The Willows reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#9 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from The Willows staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room if you are a light sleeper.”
tigerlily, 20 Apr 2017 | Read review
“Go for the suite.”
, 13 Apr 2017 | Read review
“Select upper floor to avoid lights and traffic from parking garage,”
maddeh2015, 9 Apr 2017 | Read review
“I was on the 3rd floor and could hear the family above me, so I might try for the 4th (top) next time. ”
joansB9635ET, 8 Apr 2017 | Read review
“Our room was facing and alley with a parking garage and several dumpsters so was a bit noisy during the day but we did not notice it at night or early morning on a weekend.”
158sharono, 28 Feb 2017 | Read review
5 of 5
Booking.com
USD 245* /night
View Deal
Hotels.comUSD 245
TravelocityUSD 245
Expedia.comUSD 245
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates