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The Willows

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#63 of 185 Hotels in Chicago
Certificate of Excellence
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785 Reviews from our TripAdvisor Community

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Showing 759: English reviews
Pawtucket, Rhode Island
Reviewed 1 week ago

This was a charming old style hotel. Minutes away from busting uptown Chicago you are on a residential street. Breakfast was great. Service was considerate and friendly. Nearby restaurants are also great. I would stay there again.

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Helpful?
Thank marguerite687
Broughton H, Manager at The Willows, responded to this review

Dear guest, We would like to thank you for taking the time to write such a nice and positive review of our Willows Hotel. It was our pleasure to welcome and host you during your stay in Chicago and we look forward to your next visit with us. Best regards, Leila O Assistant General Manager

Philadelphia
Reviewed 2 weeks ago

Spending time at the Willows is like staying in your own house. People all around friendly, convenient to shopping. Of course, Chicago has the best restaurants. Thanks to Emilea for being so helpful to us.

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Helpful?
Thank tfungster
Broughton H, Manager at The Willows, responded to this review

Dear guest, It is our pleasure to host you while you visit our beautiful city of Chicago. We are delighted that you considered your stay to be as comfortable as being in your own home, it is a great compliment to our team. Your kind words and effort to share with us are well appreciated. We definitely take pride in...

Hartford
Reviewed 2 weeks ago

My husband and I stayed for new years eve and we loved it! We will definitely be staying there again! Beautiful building and cozy room. The most comfortable bed we have ever slept in. We are excited to visit again

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Helpful?
Thank robinq2017
Broughton H, Manager at The Willows, responded to this review

Dear guest, I would like to personally thank you for taking the time to write your comments, and to give us this great, positive review. We are so honored that we were able to provide you with such comfort to ring in the New Year and we are excited as well for your next visit! Happy New Year and we...

Reviewed 2 weeks ago

The room which was a suite was remodeled but there were some key items that need to be addressed. The windows were filthy, the abandoned piping should be covered or hidden, and better towels. A thick plush towel makes an average hotel much better. The good things.. great location and the queen size bed was Hampton Inn equivalent.

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Helpful?
Thank Steven B
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for your honest and constructive review. We really do appreciate your comments, because it is through these reviews that we can meet our challenges head on. I will personally look into the issues that you have outlined and meet with our department manager and work to fix these issues for our guests. Once again I do...

Canton, Ohio
Reviewed 3 weeks ago

The Willows is a quaint hotel with an outstanding staff. Our daughter lives in Lakeview so the location was ideal. Parking is convenient and reasonable for Chicago. Breakfast daily included, cookies in the afternoon, coffee available at all times. I would definitely recommend this hotel.

Review collected in partnership with this hotel
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Helpful?
Thank Slyemom
Broughton H, Manager at The Willows, responded to this review

Dear guest, We are so happy to hear that you enjoyed our hotel during your holiday visit to your daughter. That is what our team strives for, a great and comfortable stay for our guests to enjoy and keep coming back to us. We very much appreciate you and we look forward to your visit. All the best and we...

France
Reviewed 3 weeks ago

Although built ages ago, the Willows holds its own with friendly staff, very clean room with a very comfortable bed and very clean bathroom. Additionally the parking is half the price of parking at a downtown hotel. It is located just off Clark Street which bustles with small businesses and more local eateries than one needs within walking distance.

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Helpful?
Thank philmatous
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to share your feedback of your most recent visit to the Willows. I am delighted to read your appraisal of the hotel and our amenities, as well as recognizing the hard work that our team puts in to keep the hotel up to the best standards for our guests. We appreciate you...

Albuquerque, New Mexico
Reviewed 3 weeks ago

The snowy week, December 13-20, was one of the coldest of Chicago's December in history. But the The Willow's Hotel was warm. The staff, led by Layla at the front desk, the guy at night, to the maids, were friendly and accommodating! The daily tray of chocolate chip cookies were a nice touch! No way of knowing what the weather...

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Helpful?
Thank richardhQ9164NW
Broughton H, Manager at The Willows, responded to this review

Dear Mr.Richard, What a wonderful 5-star review to read my first day back from the holiday weekend. Our team would like to thank you for taking the time to reach out to us and let us know that you enjoyed your experience with us during your visit to Chicago. We promise you it is not always that cold, but we...

Boston, MA
Reviewed 3 weeks ago

Quiet and friendly hotel. Older building. Has character. Especially nice lobby and generous breakfast choices. Fireplace in lobby, tea and coffee available throughout the day. Fresh baked cookies in the afternoon.

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Helpful?
Thank Sara G
Broughton H, Manager at The Willows, responded to this review

Dear Sara, First and foremost thank you for choosing our hotel for your stay in Chicago! We are happy to hear you enjoyed everything about your stay, especially the lobby and the afternoon cookies, and would like to thank you for sharing your thoughts. Hope to have you stay with us again. Best regards, Leila O Assistant General Manager

New Smyrna Beach, Florida
Reviewed 16 December 2016

The room had everything we needed. Thought the continental breakfast was similar to budget chain hotel. Staff friendly and helpful. Old building, radiator in room, creepy stairs, but everything in room nice. Was a great location for me since visiting in area.

Review collected in partnership with this hotel
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Helpful?
Thank Patricia K
Broughton H, Manager at The Willows, responded to this review

Dear Patricia, Thank you for taking the time to review your recent experience with us. We truly appreciate you staying with us while visiting Chicago and we hope to see you back soon. Best regards, Leila O Assistant General Manager

Saint Charles
Reviewed 11 December 2016

Service was great. Staff excellent. Very comfortable rooms and quiet place to stay. Like being in a European hotel in Chicago. Great restaurant selection in walking distance. A lot of other attractions nearby.

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Helpful?
Thank Jim P
Broughton H, Manager at The Willows, responded to this review

Dear Jim, Thank you very much for your nice review. We look forward to welcoming you for a next stay at The Willows in Chicago. Happy holidays from our team! Leila O Assistant General Manager

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: $117 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#12 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
11 questions
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Questions? Get answers from The Willows staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bathroom is small with a small shelf for toiletries. Fantastic shower head. We had a suite with a sitting area that we used nightly. ”
 of 5 bubbles Slyemom, 2 Jan 2017 | Read review
“Pay the extra $30 when booking to obtain early check-in.”
 of 5 bubbles philmatous, 30 Dec 2016 | Read review
“Small but pleasant room. Comfortable. Good location for visiting family in East Lakeview neighborhood. ”
 of 5 bubbles G4016EVsarag, 29 Dec 2016 | Read review
“floor two was quiet even though we were in the back near bye parking structure.”
 of 5 bubbles JimP814, 10 Dec 2016 | Read review
“the petite queen was very small”
 of 5 bubbles HGM1948, 6 Dec 2016 | Read review
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