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The Willows

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#64 of 186 Hotels in Chicago
Certificate of Excellence
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The Willows
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800 Reviews from our TripAdvisor Community

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Showing 774: English reviews
Fremont
Reviewed 2 days ago NEW

It's a very stylish cozy hotel, conveniently located in the Lincoln Park area. Room was clean and modern. Breakfast was great. Staff was nice. I had a great stay. The soaps in the bathroom were also spectacular.

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Helpful?
Thank jessicahoffman08
Broughton H, Manager at The Willows, responded to this review

Dear Jessica, Thanks so much for reviewing your recent experience with us! We appreciate you taking the time out of your day to grade our property! See you next time if/ when visiting Chicago. Sincerely, Leila O Assistant General Manager

Canton, Michigan
Reviewed 6 days ago NEW

This is my second trip back to the Willows. The Willows is a great hidden gem; a small hotel tucked away in the Lakeview area of Chicago. Everything you could possible need is within walking distance, so it's the perfect location if visiting someone in that area. About a 10 min cab ride to the downtown area. Comfy beds, spacious...

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Thank dalygirl64
Broughton H, Manager at The Willows, responded to this review

Dear guest, First and foremost thank you for being a returning guest. We are so happy that your first experience with us was a great one that you came back to visit us. It is our pleasure to keep providing you with the same pleasant stay each time you come back. We also wanted to thank you for your detailed...

A TripAdvisor Member
1 review
Reviewed 1 week ago NEW

What a gem! Had a great evening in this boutique hotel. Clean rooms and friendly staff. Took advantage of their winter special. Conveniently located in the Lincoln Park neighborhood within walking distance of many restaurants and my favorite, Trader-Joe's. Would stay again.

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Thank A TripAdvisor Member
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you kindly for taking a moment after your quick trip to let us know about your experience. We are very pleased to hear that you were well cared for by our amazing team. Glad you enjoyed our neighborhood. All of your kind comments are most appreciated and we hope to have the pleasure of seeing you again...

Greenwich, Connecticut
Reviewed 1 week ago

The room was clean and the bed was comfortable HOWEVER saying that the room was cramped is an understatement. Some may say charming......steam heat whistling all night and a bathroom so small it was difficult to close the door. Staff was polite and helpful but that will be my last visit there.

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Thank katesagg
Broughton H, Manager at The Willows, responded to this review

Dear guest, We are very sorry to hear that you stay at The Willows did not meet your expectations. We do appreciate your honest feedback as we are always trying to improve for our guests. I know that you stayed in one of our petite queens over the weekend, but we also have king rooms, rooms with 2 queen beds...

Struthers
Reviewed 1 week ago

If you like staying in a nice quiet and convenient location this hotel is the one for you. I much prefer staying in a local neighborhood and this is one with easy access to public transportaion, Lake Michigan, great restaurants, and local color.

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Thank DBerry911
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thanks for taking the time and sharing your impression with us and many other travelers. We are happy to hear that you enjoyed your time here in our quiet neighborhood and we are very grateful for your 5 star review. We look forward to welcoming you back. Best regards, Leila O Assistant General Manager

Boston, Massachusetts
Reviewed 1 week ago

We needed a place that had a nice-sized room with two queen beds, and had to be near public transportation as well as DePaul University itself to get an idea of both Chicago and the DePaul neighborhood. The Willows fit the bill on a college-tour budget, and included free wifi and continental breakfast. The room was clean and the hotel...

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Helpful?
Thank Hannah R
Broughton H, Manager at The Willows, responded to this review

Dear Hannah, Thank you very much for your kind note and for highlighting our service. We are pleased that everything went great during your recent visit to DePaul, as well as Chicago, and we would like to thank you for sharing your thoughts on Willows with other travelers on TripAdvisor. Good luck with the rest of your college tour and...

Cleveland, Ohio
Reviewed 1 week ago

I really can't say a bad word about The Willows. The room was very clean, spacious and comfortable. It was quiet at night and the temperature was great. Nice shower pressure! Staff was kind and very helpful. The location is wonderful, lots of really good food and shops nearby. We will return!

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Thank rebeccawP6767LQ
Broughton H, Manager at The Willows, responded to this review

Dear Rebecca, Thanks for your kind words and the time you took to share them with us. It is great to hear that you truly enjoyed your stay with us and appreciated everything our neighborhood has to offer. Rest ensured that we will take your comments for further encouragement with our team to make sure you receive a personal and...

Indianapolis
Reviewed 1 week ago

Very friendly and fast front desk. Checked in a little early with no problem. Room was small but exceedingly well kept. Open air vent in the bathroom kept it chilly in there, especially sitting on the ice toilet seat in the morning. Space heater kept the sleeping area warm through the night. For reference it was about 30 degrees outside...

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Thank Zenchronus
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to review your recent experience at our hotel. While we are very happy to hear that you received a warm welcome from our staff, I do want to apologize that you did not find the same warmth in your room. I wanted to let you know that our team takes all the...

Birmingham, Alabama
Reviewed 2 weeks ago

If looking north of downtown a nice option with plenty to do in walking distance. Basic shopping around the block and a nice Main Street with bars and restaurants all in walking distance. We will use in the future

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Thank james s
Broughton H, Manager at The Willows, responded to this review

Dear James, Thank you for taking the time to let us know about your experience in Chicago. Glad we could be a part of that, and hope to see you again when you come back to visit your son. Best regards, Leila O Assistant General Manager

Pierpont, Ohio
Reviewed 2 weeks ago

Arrived around 3pm, was able to check in relatively quickly. By a stroke of luck, we were able to snag a parking spot on the street, and didn't have to pay for overnight parking in the parking garage. Our room was small but cozy, and very clean. Just exactly what we needed for the weekend, since we didn't spend much...

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Helpful?
Thank elizabethkswann
Broughton H, Manager at The Willows, responded to this review

Dear Elizabeth, Thank you for spending your time to comment on your recent stay at The Willows. We are very glad to see that you enjoyed our hotel and very pleased to read your comments about the friendly and helpful staff. Certainly we have passed this on to our team members. We very much appreciate your recommendation and we look...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: $127 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#11 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location near Broadway with ability to walk area. Smaller basic room but clean and comfortable and a nice staff. We will return when visiting. ”
 of 5 bubbles R3622HNjamess, 7 Feb 2017 | Read review
“Bathroom is small with a small shelf for toiletries. Fantastic shower head. We had a suite with a sitting area that we used nightly. ”
 of 5 bubbles Slyemom, 2 Jan 2017 | Read review
“Pay the extra $30 when booking to obtain early check-in.”
 of 5 bubbles philmatous, 30 Dec 2016 | Read review
“Small but pleasant room. Comfortable. Good location for visiting family in East Lakeview neighborhood. ”
 of 5 bubbles G4016EVsarag, 29 Dec 2016 | Read review
“floor two was quiet even though we were in the back near bye parking structure.”
 of 5 bubbles JimP814, 10 Dec 2016 | Read review
5 of 5