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Sheraton Grand Chicago

Booking.comUSD 346*
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#68 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton Grand Chicago
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4,840 Reviews from our TripAdvisor Community

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Showing 4,556: English reviews
New York City, New York
Reviewed 30 June 2014

I was very disappointed by my stay at the Sheraton. The staff were welcoming and the lobby large and clean, but the room was very tired and just looked dirty, whether or not that was true. Why go to the effort to make the public spaces very comfortable, if the real point of a hotel - the room - isn't...

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Helpful?
Thank tcktravelguy
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Dear whicuz, Thank you for taking the time to share your feedback. We are glad to hear that the staff was welcoming upon your arrival. We have renovated more thatn half of our guest rooms and will complete the rest soon. If you would like to discuss your stay further please feel free to contact me at madalyn.ward-freeman@sheraton.com. We hope...

Maryland
Reviewed 30 June 2014

Ehhhhhhhhhh. It was ok.....no major thrills or perks that excited me when I walked into room....just basic. Room was clean. I noticed room service items remained in hallway from other rooms almost half the day. I left room at 2pm. When I came back around 8pm, the service items were still in the halls. Staff was nice and location was...

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Helpful?
Thank C W
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Dear C W, Thank you for sharing this feedback. We are glad that you chose the Sheraton Chicago as your place to stay. Your feedback assist in improving our product and services. Please feel free to contact me at madalyn.ward-freeman@sheraton.com or 312-464-1000 to discuss your stay. we would love to host your next visit to Chicago. Sincerely, Madalyn W. Director...

New Haven, Connecticut
Reviewed 30 June 2014

I have stayed at the Sheraton Hotel & Towers in Chicago for a couple of days for a conference. There were good and bad points about this hotel. Lets start with the good points: -Location was great -the general quality of the bed, furniture and bathroom facilities was good (if a bit worn out) -a fitness room with Sauna and...

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Helpful?
Thank Inga B
Jackson, Wisconsin
Reviewed 30 June 2014

Stayed here for 4 nights on business. Checkin process easy, staff friendly. I used the workout facility- treadmills and elliptical overlooking the river- no extra charge. Used room service and had a delicious shrimp salad. There is a coffee shop in the building to buy pastries and Starbucks coffee. Our conference was held here. The large meeting room was very...

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Helpful?
Thank Gwenbry
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello Gwenbry, Thank you for taking the time to share your review. I'm happy that you were able to enjoy your dinner in the comfort of your room. Overlooking the river while working out in our fitness center makes exercising more enjoyable! We hope that your meeting will bring you back to our hotel in the near future. Warm Regards,...

Dallas, Texas
Reviewed 29 June 2014

There are plenty of really great Starwood hotels in Chicago. This is not one of them. I have stayed at this hotel 3 times in the past 2 months. During check-in the last 2 times, they had the wrong room booked, and argued with me about my reservation. Air conditioning has been a persistent issue, and has not sufficiently cooled...

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Helpful?
Thank John W
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Dear John W, Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, I apologize that we fell short. Please feel free to contact me at madalyn.ward-freeman@sheraton.com to discuss. I look forward in hearing from you. Sincerely, Madalyn...

Toronto, Canada
Reviewed 27 June 2014

Spent 3 nights here for a scientific conference Location is excellent my room looked over the river- and you are right across from the river walk park- perfect for walking or jogging. Very close to Michigan avenue and shopping , museums- you can easily walk along the Magnificent mile, to Millennium Park, Chicago Art Institute and Navy Pier. I highly...

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Helpful?
Thank TW53
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Dear TW53, Thank you for taking the time to share your feedback. We are pleased that the Concierge staff helped make your trip to Chicago a memorable one. The location of our hotel makes it easy to see so many amazing attractions which are conveniently within walking distance. Unfortunately there is a charge for internet in the sleeping rooms, however...

Venhuizen, The Netherlands
Reviewed 27 June 2014

I visited the Sheraton Towers for a conference, when I checked in as Sheraton preferred guest I was given a room in the old part of the hotel, the old room looked tired and out of date..this was soon changed at my request. The new room was ok but then the nice thing... I checked out on the normal departing...

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Helpful?
Thank Marcus_NL1234
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Dear Marcus_NL1234 Dear Guest, Thank you for taking the time to share your feedback. I apologize you did not have a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, I am glad to hear that we were able to get you into an upgraded...

Rome, Italy
Reviewed 27 June 2014

I visited the property during NeoCon exhibition, one of the busiest period in Chicago. Even though the Hotel was pretty full, check-in was fast and efficient and Plat status immediately recognized. Upgraded to a great suite on 31st floor with stunning views over river and lake. Executive Floor on 33 offers continental breakfast with a variety of fruit and croissant...

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Helpful?
Thank Paolo T
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Dear Paolo, Thank you for your amazing review! It means alot to us that your overall experience with our hotel met your expectations. We are happy that you were able to enjoy the Executive floor with all the amenities that our Platinum guests are accustomed to. We appreciate your loyalty and will be happy to assist you on your next...

Greenville, Ohio, United States
Reviewed 27 June 2014 via mobile

This hotel is not close enough to the "L". They offer no vending machines in the entire hotel but they will gladly charge you $5 for a bottle of water from the mini bar. The view is nice but you can get the same view closer to shopping and the "L" stations and do less walking. All restaurants are over...

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Helpful?
Thank Rhonda R
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this review

Dear Rhonda R, Thank you for taking the time to share your feedback.I We do offer vending machines in our hotel in our Valet Parking area. We have the Link@Sheraton and a gift shop within the hotel just to name a few options. If you would like to discuss your stay please feel free to reach out to me via...

Brisbane, Australia
Reviewed 27 June 2014

Good location, great gym and pool, dining options at night limited, the club floor good without being great. The conferece facilities werent brilliant, though that may have been the organisers fault, poor vision to the front screen in many rooms.

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1Thank Deemon72
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Dear Deemon72 Thank you for taking the time to share your review. We are glad that you enjoyed our Fitness Center along with our indoor pool. We hope your travels will bring you back to the Sheraton in the near future. Sincerely, Mary P. Executive Office

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07/05/2017 08/05/2017
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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $240 - $646 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#29 Green Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#43 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a higher floor to get a good view!”
elenan464, 24 Apr 2017 | Read review
“Riverside and higher the better”
ericmF1940RD, 18 Apr 2017 | Read review
“East outside the hotel”
15JimD15, 12 Apr 2017 | Read review
“We enjoyed a city view room including the Chicago river.”
BrandiStacey, 3 Apr 2017 | Read review
“SPG members get to stay on the highest floors. The XX10 room gave a great view of Navy Pier (and the new Ferris Wheel) and Lake Michigan”
seijio635, 28 Mar 2017 | Read review
5 of 5
Booking.com
USD 346* /night
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Prices are for 1 room, 2 adults
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