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Sheraton Grand Chicago

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#62 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,677 Reviews from our TripAdvisor Community

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Showing 4,402: English reviews
tokyo
Reviewed yesterday NEW

I've stayed at this hotel both on business and for leisure travel. My partner and I enjoyed the access to the Magnificent Mile and location on the Chicago River. On one stay it was fun to watch the runners on one leg of a marathon. The hotel is very close to the University of Chicago MBA building used for executives....

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Thank warren D
Reviewed yesterday NEWvia mobile

You are somewhat spoilt for choice in this part of Chicago as there are huge skyscrapers all around. The hotel is really big with immense conference facilities, the hotel overlooks the river and looks like it has been around a while. There are valets moving the cars and taxis as you arrive and very pleasant staff manning the reception. There...

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Thank Mark H
Toronto, Canada
Reviewed yesterday NEWvia mobile

Visited from Dec 5th to the 8th. Friendly staff and the rooms were clean with a very comfortable bed. My only complaint would be the incessant pipe rattling in the bathroom that appeared to because the pipes were not secured properly when it was installed. Heard the noise on the second day and just couldn't be bothered to pack everything...

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Thank paul00038
Wilmington, Delaware
Reviewed yesterday NEW

What a lovely place to stay in Chicago! People are so friendly and helpful here! The place is beautifully deocrated for the holiday as well! Every nook and cranny! We were accessable to everything we wanted to see! The doorman are spectacular! Blow that whistle and a cab appears! Or walking distance to the pretty michigan avenue! A lovely time...

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Thank terri1957
Reviewed yesterday NEW

The hotel is beautifully located and we had a magnificent view of the city. Everyone we encountered was welcoming and friendly. We loved the layout of the lobby and great places to sit and chat with friends or wait for rides, etc. We were there in early December and the Christmas decorations were lovely from the huge tree in the...

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Thank Ruth M
Pune, India
Reviewed 2 days ago NEW

Stayed here for 3 days to attend a wedding which was organized in the hotel itself. Its a big hotel and location is so prime. All the activities are organized so well that even coz of huge crowd it looked well planned and organized. Food was very tasty, wedding and dinner hall decorated so beautiful. Its gym room and Pool...

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Thank ruchi_smile
Reviewed 2 days ago NEWvia mobile

Amazing staff in particular Waheid Helmy at the reception.. very hospitable and informative..gave us very good recommendations to sights in the city and restaurants.. I honestly judge Hotels by their service.. and the service can only be described as exceptional 👌🏻👌🏻👌🏻

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Thank Rami N
Milwaukee, Wisconsin
Reviewed 2 days ago NEW

Visited Chicago to do some downtown shopping for the Holidays with a friend. We were out most of the day, came to drop bags off and then went back out again for dinner. Checked out at an early 7:30 am on Sunday morning to miss the Chicago traffic with snow in the forecast. Upon leaving I noticed there was a...

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Thank j34rk
Smyrna, Georgia
Reviewed 2 days ago NEW

When we arrived early, we were pleasantly surprised that our room was ready. That was pretty much the highlight of our experience. The room was nice but we asked for a refrigerator we never received even after making a second request. We were only there 4 days/3 nights so we just gave up on the refrigerator altogether. On the day...

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Thank Satia C
Reviewed 2 days ago NEWvia mobile

We had a suite with corner room so we could see the lake and the river, awesome view!! Hotel in general is in a great location to restaurants and attractions. Kids had pull out couch in one room with their own bathroom and TV and we had our own room and bathroom as well. Very clean and modern room. Everyone...

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Helpful?
Thank Brooke E
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Brooke E, Thank you so much for taking the time to share your candid feedback of your most recent visit with us. It gives me great pleasure to read that you were able to enjoy the wonderful view from your suite as well as all of your interactions with our team members. I will be sure to share this...

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $156 - $528 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com, Expedia, Cancelon, Priceline, Travelocity, Orbitz, Odigeo and Jetsetter so you can book your Sheraton Grand Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chicago Sheraton
Hotel Style:
#29 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#38 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
45 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor, good Chicago city scape”
 of 5 bubbles warrenD190, 9 Dec 2016 | Read review
“ask for a river view”
 of 5 bubbles terri1957, 9 Dec 2016 | Read review
“The view facing the Trump Building has a great view of the East River.”
 of 5 bubbles , 9 Dec 2016 | Read review
“You can get a room with a lake view for slightly more.”
 of 5 bubbles satiac2014, 8 Dec 2016 | Read review
“King room seemed to have more discretionary space than the double rooms.”
 of 5 bubbles kmbasb, 8 Dec 2016 | Read review
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