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Sheraton Grand Chicago

Booking.comUSD 421*
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#66 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Grand Chicago
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4,882 Reviews from our TripAdvisor Community

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Showing 4,592: English reviews
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Paris, France
Reviewed yesterday NEW

Where to start? My husband and I stayed there because of a conference he had there.NEVER AGAIN First of all, on checking we were proposed an upgrade to Club level for 50 dollars, we accepted it...BIIG MISTAKE! Room was one for handicapped, so when you aren't its really not nice to have and i dont see where the upgrade is......

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Helpful?
Thank celine200777
Highlands Ranch, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 21 April 2017

I have had the opportunity to stay here a few times on business, but this stay was on vacation with the family. Like always, the staff from the front door to the club lounge was fantastic and took care of my family and I. We had a suite with an attached double room for the kids and it worked out...

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Helpful?
1Thank scootusaHR
About Hotel's Favourite Review
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello ScootusaHR, Thank you for sharing such wonderful feedback regarding your recent stay with us and your continued patronage. I am so pleased to read how much of a great time was had by all and I will share this success with my team. We hope to welcome you back soon. Kind regards, Eric B. Front Desk Manager

Honolulu, Hawaii
Reviewed 3 days ago NEW

This hotel was fairly basic, but the service was okay and the rooms were of appropriate size. Many of the hotels in the metropolitan areas and just too crampy, but I found the hotel room comfortable in size. The location was excellent. You are next to the Magnificent Mile and many other of Chicago's attractions. Note: I had free wifi,...

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Helpful?
Thank poirot8345
Toronto, Canada
Reviewed 6 days ago NEWvia mobile

Nothing to complain about at the Sheraton, really. It's an OK businessperson's hotel, with all the amenities you'd expect for the (substantial) price you pay. My problem is that it's aging and offers nothing special. Example -- the casual dining resraurant, while it has a nice riverside terrace, offers a very basic burger-driven menu. For much more style st similar...

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Helpful?
Thank Gordonbw
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Gordon, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. While I am pleased to read you enjoyed your visit, I would like to apologize for any challenges you incurred during your visit. I do hope we are able to welcome you back for another visit in the near future. Kind...

Reviewed 6 days ago NEWvia mobile

Our company stays here for our big annual meeting whenever it's in Chicago. Okay... that's not going to change. First, the rooms are clean, roomy enough, and comfortable. The lobby and the meeting spaces are nice and attractive. *The lobby bar is my favorite part of this hotel: excellent list of sing malts, other whiskeys, etc!* That said, the overall...

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Helpful?
Thank James J
Management response:

Good Afternoon James J, Thank you for taking the time to provide us your feedback regarding your recent stay at the Sheraton Grand Chicago. We know that the best way for us to improve our product and service is through the candid feedback of our guests such as yourself. We are happy to hear that you were able to enjoy...

Manchester, England
Reviewed 6 days ago NEWvia mobile

This was a business stay and booked by work - this is a hotel in a great location in Chicago. The spaces are lovely, but very much a business hotel which I think reflects the city. The room was nice - clean and not worn. Not modern or particularly original in any sense but functional and well thought out. The...

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Helpful?
Thank cosmoz79
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Cosmoz79, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. I am pleased to read how you enjoyed your visit including the business aspects of your visit. We hope to welcome you back soon. Kind regards, Eric B. Front Desk Manager

Edinburgh
Reviewed 1 week ago

Highly recommended for location service and style. The hotel has a lovely riverside seating area for drinks and snacks. A small shop breakfast diner and Starbucks coffee shop along with a lovely steak restaurant. Just a short walk from the main area and plenty taxi available for further afield. No complaints all positive would definitely stay here again

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Helpful?
Thank mags1888
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Mags1888, Thank you for taking time to share feedback regarding your recent visit with us. I am so pleased to read how much you enjoyed your stay including the meals you had at our restaurants on property. We look forward to the opportunity to serve you again. Best, Eric B. Front Desk Manager

Manchester, New Hampshire
Reviewed 1 week ago via mobile

My room on the 24th floor looked west down the river and I couldn't get enough of the view. The bed was super comfy, elevators were quick and they have several places to eat or drink. A great location - easy to walk to Michigan Ave or Millennium Park.

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Helpful?
Thank Mary M
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Mary, Thank you for sharing feedback regarding your recent visit with us. Our river views are some of the best in Chicago seeing that we are located directly on the river and 2 blocks from Michigan Avenue. I am so pleased to read how much you enjoyed our location and your visit. We hope to see you again soon!...

Freeland, Michigan
Reviewed 1 week ago

Is it clean? Yes. Is it in a good location? Sure. Is it reasonable in price? As much as any good hotel in the center of Chicago. But what made our stay great? The people. The Reception Desk staff was efficient and kind. The Concierge was very helpful. The cleaning staff always greeted us with a smile and a familiar...

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Helpful?
Thank RonJBenson
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Ron, What a wonderful review! Our teams pride themselves on the level of service provided to each and every one of our guests and I am so glad to read how much you enjoyed all aspects of your visit. We are looking forward to welcoming you back. Kind regards, Eric B. Front Desk Manager

Dallas, Texas
Reviewed 1 week ago

The staff were great and very accommodating. I was here for 2 nights for a work event and everything went well. I walked into my room with housekeeping there and she offered extra amenities and wanted to be assured I was good with everything.

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Helpful?
Thank aaronaugustine
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Aaron, Thank you for choosing the Sheraton Grand Chicago and for taking time to share such wonderful feedback regarding your visit. We hope to welcome you back soon for another great stay. Best, Eric B. Front Desk Manager

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11/06/2017 12/06/2017
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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $251 - $700 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#30 Green Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#40 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
49 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“facing the river”
nazar091, 19 May 2017 | Read review
“River views would be best”
katwave, 13 May 2017 | Read review
“Higher up you have an awesome view of the city, river the south side and Lake Michigan is on the East side.”
C2188WDronw, 13 May 2017 | Read review
“Choose a room with a view, close to the lift”
  • chicago river
  • chicago river
  • starbucks coffee maker
  • star bucks coffee maker
  • Beds
  • Tv and coffee maker (star bucks)
  • wash basin
  • bath tub
kanchana311, 8 May 2017 | Read review
“Rooms with even numbers will probably have views of the lake”
TanyaOkemos, 2 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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