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Sheraton Grand Chicago

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#65 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,756 Reviews from our TripAdvisor Community

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Showing 4,478: English reviews
Carbondale, Illinois
Reviewed yesterday NEWvia mobile

This was a very elegant hotel. They don't provide A microwave or refrigerator in the room I'm sure to force you eat in their expensive restaurants. I just ordered jimmy Johns when I was there because they deliver. Other than that it was a wonderful hotel and a comfortable stay!! I recommend it to anyone staying downtown.

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Helpful?
Thank JReece2005
Keller, Texas
Reviewed 2 days ago NEW

They let us check in at 10AM which was great. The rooms and hotel were very clean and the views and location were spectacular. We didn't ear there so we cant comment on the food. I would definitely stay here again.......

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Thank Christopher O
Reviewed 3 days ago NEW

Stayed here a couple of times for a conference and I have to say this hotel is amazing! Rooms are very clean, service is great and there is always a great view of the city in any room. Location makes it very close to the Loop, Navy Pier and most touristy locations. This is definitely the place to go if...

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Thank Jorge T
Reviewed 5 days ago NEW

Great experience! Though they overcharged me for wifi they more than made it up with free services. The location is great! Near the miracle mile, rail, the harbor, and on the river. Great views as well.

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Helpful?
Thank Rob J
Management response:

Hello Rob J, Thank you for reviewing the Sheraton Grand Chicago! I'm glad you had such a great experience and that the staff was able to help you with any issues you had. The views from the hotel and our central location are a few of the great qualities about the hotel, so I'm happy to hear you were able...

Lewis Center, Ohio
Reviewed 6 days ago NEW

It was pet friendly and my first trip alone with my Beagle. They were SO accommodating. The Club Lounge was a huge plus. The waitresses went out of their way to make sure you were having a good time. I remember Connie Alex who went out of her way to get some snacks for my friend and I since they...

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Helpful?
Thank zalani2017
Management response:

Hello zalani2017, Thank you for reviewing the Sheraton Grand Chicago! We love pets here at the Sheraton, and we're glad to hear you and your Beagle had a great trip. Thank you for recognizing Connie's service; her hospitality helps the Sheraton stay a great hotel. We appreciate your business and look forward to your return in the near future. Sincerely,...

Hartland, Michigan
Reviewed 6 days ago NEWvia mobile

We stayed at the Sheraton for 3 nights for a gymnastics meet. Our check in went smoothly (well kinda) my husband had booked the reservation so it was in his name and since he was not with us at check-in they asked for him to call so I could be added to the reservation in order to bill things to...

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Helpful?
Thank cmillen
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Thank you for your feedback of your overall stay. Every aspect of our hotel is intended to help make your travel experience better and more enriching, and I’m so sorry we didn’t achieve that here. Please know that your concerns have been addressed internally with our teams. We do apologize for the situation and hope that you would allow us...

New York City, New York
Reviewed 6 days ago NEWvia mobile

This is by far one of the worst Sheraton's I have stayed at:: Really old and antiquated rooms, poor furnishings. Furthermore, as a platinum member the lounge was lacking. Breakfast lacked anything but eggs, no apple, banana and oranges. Overall, I would not stay here again. Last, but not least don't park your car in their lot, they are quite...

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Thank raees e
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

I appreciate you sharing your experience and wish we didn’t fall short with your guestroom condition and breakfast experience. We believe in action, so I’m sharing your feedback with our Engineering and Food & Beverage teams so they can make every effort to improve. If you decide to return to Chicago, I hope you’ll let me know as we would...

Reviewed 1 week ago NEW

Please do try this hotel and enjoy the river view, it's an excellent property to stay and enjoy the Chicago Downtown. Everything is good and great about this place. Service is great, rooms are nice and it's right in the heart of downtown

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Helpful?
Thank Anshika A
Management response:

Hello Anshika A, Thank you for reviewing the Sheraton Grand Chicago! I'm so happy to hear that so many of the hotel's great features helped you have a great stay with us! We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.

Austin, Texas
Reviewed 1 week ago

This hotel is in a fantastic location with great views of the river, the lake, and the city. Staff is helpful and kind. Going back again in April. Higher floor rooms do have great views. I had the breakfast buffet in the restaurant, it was very good.

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Helpful?
Thank cupcake_hull
Management response:

Hello cupcake_hull, Thank you for reviewing the Sheraton Grand Chicago! I'm so happy to hear that your were able to experience many of the great features of the hotel. We appreciate your business and look forward to seeing you in April! Sincerely, Lizzy R.

Alberta, Canada
Reviewed 1 week ago

I loved staying at this hotel, the location was prime and the staff was great. The only downfall that I can think of was the noise from the ambulance going to the nearby hospital was annoying since it is such a busy hospital. If you can manage to ignore that then you are going to love your stay.

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Helpful?
Thank vacation10169

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $206 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Hotels.com, Booking.com and Jetsetter so you can book your Sheraton Grand Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#29 Green Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#40 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
47 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a water view.”
 of 5 bubbles christophero576, 17 Feb 2017 | Read review
“The rooms on the higher floors are more spacious and closer to the Club Lounge which I would recommend to anyone! Really worth it.”
 of 5 bubbles zalani2017, 13 Feb 2017 | Read review
“Any day choose the river view room”
 of 5 bubbles AnshikaA, 12 Feb 2017 | Read review
“High floors are my favorite for the view”
  • River view
 of 5 bubbles cupcake_hull, 10 Feb 2017 | Read review
“River view”
 of 5 bubbles vacation10169, 7 Feb 2017 | Read review
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