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Raffaello Hotel

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#90 of 189 Hotels in Chicago
Certificate of Excellence
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2,029 Reviews from our TripAdvisor Community

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Showing 1,839: English reviews
Toronto, Canada
Reviewed 21 November 2014

Went for my friends 50th birthday. Hotel was very nice and so close to everything we needed The service at the drum bar was very disappointing. We were given 4 drink credits by the manager at front desk and we went to bar at 10 pm and they said that the bar service was closed and could only get bottled...

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Helpful?
Thank Bella5115
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

Bella5115, Thank you for taking the time to submit your review. I am happy to hear you enjoyed the hotel and our services. On the other hand, I do apologize for your negative experience at Drumbar. I will be following up with the management team in order to address this issue. I do hope you will decide to return again...

Reviewed 20 November 2014

We arrived to the news that we had been upgraded to a suite! The room decor was a bit tired but we had a very comfortable bed and two massive flat screen TVs. The room didn't have a safe. The donut shop in the lobby is good but some other breakfast choices (like croissants and bagels) would make it great....

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Helpful?
Thank Stewart C
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

Stewart C, Thank you for taking the time to submit your review. We are happy to her that you enjoyed your stay with us, overall. I will be asking our housekeeping and engineer team to follow up on your comments regarding the room condition. However, I am pleased to know you found it comfortable and that you enjoyed the location...

Los Angeles, California
Reviewed 19 November 2014

The sheets! The service! The location! The value! I have stayed at this hotel for the past five or so years. It is small, has a popular nightclub upstairs, the restaurant that is next store called Pelago is fantastic (another review). I will not stay anywhere else. A great location, helpful staff, walk everywhere!

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Helpful?
1Thank knikitas
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

knikitas, Thank you for taking the time to review the hotel. We are so happy to hear that you have enjoyed nearly every aspect of the Raffaello. We do hope you will continue to stay with us and I look forward to welcoming you back! Sarah

Mexico City, Mexico
Reviewed 18 November 2014

This comfortable hotel has very nice suites and it is walking distance to premiere attractions in Chicago. You can Walk tho museums, restaurants, shops and more. It's a great place to stay in Chicago..!!

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Helpful?
Thank Christian_Salas
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

Christian_Salas, Thank you for taking the time to review your stay at the Raffaello. I am happy to hear that you enjoyed the location of the hotel and that you got to experience some of the attractions of Chicago. Please return again soon! Sarah

A TripAdvisor Member
1 review
Reviewed 18 November 2014

I have been staying in this hotel over a period of more than 30 years. It was great just after a remodel a few years back, but personnel, decor & service seem to be in serious decline. Front desk people seemed ill-trained and actually surly.

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Thank A TripAdvisor Member
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

Thank you for taking the time to submit your review. We appreciate your feedback and are sorry to hear that your most recent visit was a disappointment. If you would like to elaborate on the matter, we would be more than happy to hear as it makes for our improvement. I do hope you will decide to return, nevertheless, and...

Chapel Hill, North Carolina
Reviewed 18 November 2014

Excellent value in a great neighborhood. Raffaello continues to be my go-to place in Chicago. A few minutes walk from the Hancock, the Modern Art Museum, quite a few good bars and restaurants, and Michigan Avenue, dollar for dollar, it's tough to beat this place.

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Helpful?
Thank Kdarby518
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

Kdarby518, Thank you for your great review. I am pleased to know that you have continued to enjoy the Raffaello! I am also glad to hear that you have enjoyed the location, as well as our amenities. Please return again soon, and should you need anything in the future, feel free to reach out to me directly. sbeasley@meninhospitality.com Sarah

Province of Treviso, Italy
Reviewed 18 November 2014

Upgraded to a nice room suite, hope to come back here again. Laundry service on time, room very clean and spacious; I will recommend staying here, also for the location. Didn't tried Drum Bar this time, will do it next.

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Helpful?
Thank Barbon_Manrico
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

Barbon_Manrico, Thank you for your review. We appreciate your feedback and are happy to hear you were pleased with everything. Please return again soon and do try out Drumbar on the 18th floor for some fabulous cocktails! Sarah

Coventry, Rhode Island
Reviewed 18 November 2014

We loved the hotel and amenities. Very comfortable bed! The location was super for our pleasure trip to Chicago - the Drumbar was great, staff pleasant. Can't want to come back for more doughnuts.....

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Helpful?
Thank Cannonsplash
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

CannonSplash, Thank you for your review! I am happy to hear you enjoyed your stay at the Raffaello. In particular, I'm pleased to know you enjoyed your beds, the doughnuts and Drumbar! Please return soon! Sarah

Maastricht, Holland
Reviewed 18 November 2014

Take a suite and get plenty of space. Drumbar is very cool and has great cocktails. Wines are pricy. Pelago offers great food. The breakfast corner needs to offer something without lots of sugar. All in all great value for money and very good location.

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Helpful?
Thank PterB
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

PterB, Thank you for your review. I am happy to hear you enjoyed your stay with us, overall. I do apologize for the breakfast inconvenience but can offer our concierge service upon your return to recommend great restaurants nearby. I do hope you will visit again soon and look forward to welcoming you back! Sarah

Los Angeles, California
Reviewed 17 November 2014

Raffaello is a treasure in the perfect location to enjoy Chicago. I highly recommend this hotel for comfort, value, and proximity to the best Chicago has to offer. The Pelago Restaurant is one of the best in the city and the Drum Bar with outdoor patio is cozy and classy. The entire staff provided first class service. Even the parking...

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Helpful?
Thank Apomella
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this review

Apomella, Thank you for taking the time to submit your review! We appreciate your feedback and are so happy to hear you enjoyed your stay at the Raffaello. I am glad to know you thoroughly enjoyed Pelago, Drumbar and various other aspects of the hotel. We do hope you will return again soon and I look forward to welcoming you...

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, massage treatments, manicure and pedicure by Windy City Massage, concierge services, 24-hour business center, PC computer kiosks, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen LCD TV’s, DVD players, in room safes, luxurious bathrobes, all cotton terry bath towels, 350 thread count sheets overlaying goose down duvets. 18th floor meetings and convention center. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace. Designed as a drinking establishment to deliver warmth, style, and an energetic spirit of old meets new. ... more   less 

Additional Information about Raffaello Hotel

Address: 201 E Delaware Pl, Chicago, IL 60611-1713
Region: United States > Illinois > Chicago > Streeterville
Price Range: $129 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Raffaello Hotel 4*
Number of rooms: 172
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Also Known As:
Raffaello Hotel Chicago
Hotel Style:
#57 Luxury Hotel in Chicago
#60 Romantic Hotel in Chicago
#69 Family Hotel in Chicago
#70 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Raffaello Hotel staff and other travellers.
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Questions? Get answers from Raffaello Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the east side face into other buildings, more light on the west side.”
 of 5 bubbles Avelana, 17 Nov 2016 | Read review
“ask for a room on one of the higher floors. a room facing the John Hancock building is a good choice.”
 of 5 bubbles M9740KZlaurieb, 15 Nov 2016 | Read review
“Get a room facing the front of the hotel (506) for a nice view.”
 of 5 bubbles PigFox, 14 Nov 2016 | Read review
“I honestly don't know”
 of 5 bubbles 118patriciah, 1 Nov 2016 | Read review
“When your looking at rooms, you can pay $15.00 to get a view.”
 of 5 bubbles DianeMGriffith, 25 Oct 2016 | Read review
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