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Holiday Inn Chicago Mart Plaza River North

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350 West Mart Center Drive 15th Floor, Chicago, IL 60654
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (926)
Room & Suite (498)
Dining (55)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Chicago Mart Plaza River North
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#90 of 215 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Chicago beckons as an exciting city escape, from boating adventures at Navy Pier to days spent exploring attractions like the Chicago Riverwalk, Field Museum, Art Institute of Chicago and the Lincoln Park Zoo. Spacious guest rooms designed for the ultimate in guest comfort, combined with award-winning service and thoughtful amenities like the best parking value in Chicago, make stays at the Holiday Inn Chicago Mart Plaza unforgettable. Meet for cocktails in Cityscape Bar and drink in a skyline view considered the best in Chicago. Situated in the vibrant River North area, our hotel puts you close to trendy shops, award-winning restaurants, night life and must-see destinations like the Magnificent Mile and Willis Tower Skydeck.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Bicycle rental
Kids stay free
Children's television networks
Car park
Public wifi
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Sauna
Breakfast available
Kids' meals
Wine / champagne
Vending machine
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Spanish, Chinese, Greek and 2 more
2432Reviews47Q+A100Room tips
Traveller rating
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Popular mentions
Jake wrote a review Mar 2020
Minneapolis, Minnesota125 contributions104 helpful votes
My girlfriend and I stayed here for a weekend in Chicago to see a show at the Chicago Theater. The hotel is in a great location in River North. I can't complain about that at all. However, the room was very small, even for just us two. We were surprised how small it was. We could also hear our neighbors a bit too. It wasn't a huge deal but coupled with the small room, we noticed it. I am indifferent on whether I would stay here again. I think I would look for somewhere else, but would be open to here as well. The price is pretty good, so you ultimately get what you pay for.
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Date of stay: April 2019
Rooms
Cleanliness
Service
2 Helpful votes
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Response from martplaza, Manager at Holiday Inn Chicago Mart Plaza River North
Responded 6 Apr 2020
Dear Jake, Thank you for choosing the Holiday Inn to host you and your girlfriend in downtown Chicago. Our hotel features a number of guest room options varying in size and those looking for a little extra room, in addition to stunning views, we recommend reserving a Studio Suite. Not only do our Studio Suites include additional square footage and seating, they features expansive windows with views over looking the city skyline and Chicago River. We hope our great value, friendly staff, and convenient River North location are reasons for you to give us another try the next time you're in Chicago.
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Shay_61 wrote a review Mar 2020
North Liberty, Iowa25 contributions41 helpful votes
+1
The pictures shown on the web site are very misleading when it comes to the rooms. The bed was comfortable but the furniture was dirty and worn out. The light next to the bed was broke and we couldn't adjust the little fridge as the knob was broke on that too. With obvious things so dirty and not taken care of, it just made me feel like the floor and everything else was probably filthy too. When trying to leave from the unattended parking garage in the early morning hours to catch a flight we had a problem. I had paid for the parking package so at check in they gave me a parking code. When we tried to leave, the parking code wouldn't work so the 'arm' wouldn't rise to let us out. Thank goodness the intercom worked and after what seemed like forever, they activated the arm so we could leave. For close to $300, I expected more. I would not stay here again.
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Date of stay: May 2019
Location
Service
Sleep Quality
1 Helpful vote
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Response from martplaza, Manager at Holiday Inn Chicago Mart Plaza River North
Responded 23 Mar 2020
Dear Shay_61, Thank you for taking the time to share your experience on TripAdvisor and we appreciate you bringing these matters to our attention. We agree the condition of your guest room can certainly use a refresh, as well as maintenance, and have private messaged you to obtain additional details regarding your reservation and which guest room was occupied during your stay. Please accept our sincere apologies not only for the condition of your guest room but for the challenges experienced when leaving the parking garage. While the hotel does not own or operate the garage, we will certainly relay the information provided in your review to the parking garage management team. Our guests' satisfaction is among our top priorities and should any aspect of our guests' experience fall below expectation, we entourage them to contact our Front Desk as they are more than happy to provide an alternate guest room or assist with a service recovery.
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Andrea A wrote a review Mar 2020
1 contribution1 helpful vote
Gwen at the front desk was so hospitable. She was friendly and made sure that all my questions were answered efficently. She greeted me with a smile and was very pleasant. This was my first time at this hotel, thanks to my Sister, and I would defineitely choose this hotel again. I live in Chicago, but this will defifnitely be my home away from home, from now on.
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Date of stay: March 2020
Value
Rooms
Service
1 Helpful vote
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GrandTour86 wrote a review Mar 2020
Racine, Wisconsin1 contribution1 helpful vote
This was our 1st time in Chicago for a tournament, and I must say I was impressed with this hotel. Robert was a joy to talk to, both Pam and Darlene had great recommendations, even at the front desk staff -especially Dave and Jay who gave my sons a toy cars which made their day. Although parking is overpriced ($56 a night) the nice staff and a room overlooking Chicago makes up for it
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Date of stay: February 2020Trip type: Travelled with family
1 Helpful vote
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Johnny W wrote a review Feb 2020
1 contribution2 helpful votes
The gentleman Dave at the desk was really nice and mike the bellman Was a joy to talk to. This is our hotel of choice every time we stay in Chicago the views are awesome and it’s in a great location...
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Date of stay: February 2020Trip type: Travelled on business
2 Helpful votes
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PRICE RANGE
USD 135 - USD 446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn chicago - mart plaza hotel chicago, holiday inn mart plaza, chicago holiday inn
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / River North
NUMBER OF ROOMS
521
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Frequently Asked Questions about Holiday Inn Chicago Mart Plaza River North
Which popular attractions are close to Holiday Inn Chicago Mart Plaza River North?
Nearby attractions include Merchandise Mart (0.2 km), Binny's Beverage Depot (0.4 km), and 333 West Wacker Drive (0.3 km).
What are some of the property amenities at Holiday Inn Chicago Mart Plaza River North?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Holiday Inn Chicago Mart Plaza River North?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn Chicago Mart Plaza River North?
Guests can enjoy breakfast during their stay.
Is parking available at Holiday Inn Chicago Mart Plaza River North?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Holiday Inn Chicago Mart Plaza River North?
Conveniently located restaurants include Doughnut Vault, Bavette's Bar & Boeuf, and Gilt Bar.
Are there opportunities to exercise at Holiday Inn Chicago Mart Plaza River North?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Chicago Mart Plaza River North?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Chicago Mart Plaza River North offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Chicago Mart Plaza River North?
The staff speaks multiple languages, including English, Spanish, Chinese, Japanese, Polish, and Greek.