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Embassy Suites by Hilton Chicago Downtown

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#82 of 187 Hotels in Chicago
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Embassy Suites by Hilton Chicago Downtown
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2,248 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Chicago Downtown
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Showing 2,183: English reviews
Franklin, Tennessee, United States
Reviewed 10 July 2015

We have stayed at this Embassy Suites twice for girls' trips and it is wonderful. The location is great because it is centrally located and the rooms - especially the 1 bedroom suites - are perfect for several to share. The a good restaurants close by, some wonderful shops within walking distance (be sure to go to Posh across the...

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Thank Heather A
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you for letting us know how much you enjoyed your stay with us.. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities. Sincerely,

Reviewed 10 July 2015

This hotel is very close to the RED LINE, Magnificent Mile and many great eateries. The convenience of the RED Line was tremendous during our stay since we did almost all attractions away from the downtown area. The Aquarium, Field Museum and the Science and Industry Museum were our favorites while there.

Review collected in partnership with Embassy Suites Hotels
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Thank 688stacyi
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you for taking your time to comment on your recent stay. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely

Deer Park, Illinois
Reviewed 10 July 2015

I made a last minute reservation for 2 rooms to celebrate my father's 80th birthday on July 6th in the afternoon with a ticket agent from Texas. I spent over an hour with the agent trying to decide the correct hotel. First thought was the Hampton Inn but after the agent did some research we decided to make the reservation...

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Thank TeleMiketing
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you so much for taking time and providing us with feedback. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. I will definitely forward you comments to our upper management to take corrective measures to improve. Thank you again and we hope to see you soon....

Cary, NC
Reviewed 8 July 2015

Booked a package that includes parking for the 4th weekend, however when check out, the parking fee of $59 per night got charged, asked the front desk to check, and they (all three of them) said the package itself would NOT include the parking, and then asked me to show them the proof. It's their published package on their website....

Review collected in partnership with Embassy Suites Hotels
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Thank weij92
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

I'm extremely sorry to hear the front desk did not provide you stellar service while you were with us. You can rest assure we will take immediate measures to retrain our staff. We hope you will give us a second chance in the not too distant future. Sincerely,

Michigan
Reviewed 8 July 2015

I was wary of staying at this hotel because many Embassy Suite hotels are quite dated and old. This one, however, is fresh and updated and was a great stay for our family in Chicago. The location is excellent, room was comfortable and clean, and the breakfast was really good with many food choices. I noticed that the staff were...

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Thank texastech
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you for letting us know how much you enjoyed your stay with us.. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities. Sincerely,

Sandusky, Ohio
Reviewed 7 July 2015 via mobile

My family of 5 stayed here on the 4th of July. I must say I was very impressed. The location is central to everything we wanted to see. There is a free Navy Pier trolley just down the street. Mag Mile is only a couple blocks away. There are plenty of food options nearby. Parking is expensive but it beat...

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1Thank Matt2454
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you so much for providing us with such a great feedback....Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will be looking forward to seeing you with us again... Sincerely,

Merritt Island, Florida
Reviewed 7 July 2015

The Embassy Suites is a great location for downtown Chicago at a reasonable price. Close to Michigan Avenue. There are plenty of restaurants nearby. The free breakfast is awesome, there are cooked to order omelets. The complimentary cocktail hour is great too.

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Thank kscdennis
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you so much for providing us with such a great feedback. I am so happy that we were able to offer you a memorable experience and top of the line service. I hope it's not too long before we have the pleasure of welcoming you back to our hotel!!! Sincerely,

Merritt Island, Florida
Reviewed 6 July 2015

The Embassy Suites location is great if you want to be in downtown Chicago. There are many restuarants located nearby. It is also only a couple of blocks away from Michigan Avenue. Embassy Suites is more than reasonably priced for the area. The free breakfast is awesome as well as the complimentary cocktail hour. The rooms are clean, quiet, and...

Review collected in partnership with Embassy Suites Hotels
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Thank kscdennis
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you for letting us know how much you enjoyed your stay with us.. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities. Sincerely,

Evansville, Indiana
Reviewed 6 July 2015 via mobile

This hotel is a great location for walking and shopping downtown Chicago. The front desk was very friendly and helpful. I always enjoy happy hour and breakfast at an embassy suites. Rooms were clean. Felt safe traveling alone. As everything downtown it is not a bargain. Also the valet parking is $59 a night which is steep!

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Thank AMY82371
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you so much for providing us with such a great feedback....Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will be looking forward to seeing you with us again... Sincerely,

Columbus, OH
Reviewed 5 July 2015 via mobile

Visited with our two nephews over a long weekend in June. Location is easily accessible from the train. This is a standard Embassy Suites. We were in the standard two-room suite on a higher floor. The room needs a little work but was fine for a visit with two children. The bathroom was worn. We picked the Embassy due to...

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Thank FLSTravelers
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you for taking a moment to share your experience. I am sorry to hear that your stay was less than you expected. We will be using your comments as a training opportunity to ensure we improve upon our standards and service levels. We hope you will give us another chance, so we can provide you with the services you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free Internet
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service

Additional Information about Embassy Suites by Hilton Chicago Downtown

Address: 600 North State Street, Chicago, IL 60654-3853
Region: United States > Illinois > Chicago > Near North Side
Price Range: $241 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Downtown 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Downtown Chicago Hotel
Embassy Suites Chicago
Chicago Embassy Suites
Hotel Style:
#50 Business Hotel in Chicago
#57 Family Hotel in Chicago
#66 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago Downtown staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Chicago Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I book online at the Hilton website for the best price, and if you are driving, get a room and parking package....”
_nftf1, 24 Apr 2017 | Read review
“Choose a high floor (11 floors total in this hotel) for less city noise.”
TheCoyoteinSLC, 20 Apr 2017 | Read review
“Join Hilton Honors and you can pick your own room”
robber-MI, 12 Apr 2017 | Read review
“Higher floors are quieter (away from pool & dining area).”
812MaryH, 10 Apr 2017 | Read review
“Ask for a room that doesn't have a lot of NOISE level from outside.”
CMC2010, 18 Mar 2017 | Read review
5 of 5