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Embassy Suites by Hilton Chicago Downtown

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#85 of 189 Hotels in Chicago
Certificate of Excellence
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Embassy Suites by Hilton Chicago Downtown
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2,136 Reviews from our TripAdvisor Community

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Showing 2,074: English reviews
Mequon, Wisconsin
Reviewed yesterday NEW

Great staff, good room. Room was quiet, so sleeping was easy. Fantastic restaurant attached to the hotel and the breakfast buffet was very good. This hotel met all my high standards. I would definitely stay there again.

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Helpful?
Thank dancpa6451
Reviewed 2 days ago NEW

First time at the downtown location of Embassy Suites. For several years I had stayed at the Lakefront location closer to Navy Pier but it was booked this time around. The location of the hotel was very convenient to all of the shopping, dining, and public transit that we were looking for. Great made to order breakfast and reception as...

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Helpful?
Thank Greg H
Peekskill, New York
Reviewed 4 days ago NEW

We stayed here over Thanksgiving 2016 and were more than satisfied with the suite and pleased with how friendly and helpful the front desk staff was. The complimentary breakfast offered lots of food choices and generous quantities. This is very convenient to shopping, great restaurants and public transportation - didn't need a car at all. We'd pick this hotel again.

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Helpful?
Thank Mary Pat D
Central Florida, Florida
Reviewed 1 week ago

This room fit our needs for a few days in Chicago. We did arrive to the hotel early but we were unable to check in early. The front desk staff was not very friendly and didn't seem to b happy with their jobs. The morning breakfast was good but a few items were cold. The inlet bar was also hot....

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Helpful?
Thank dancingdivamom74
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for sharing your experience with us. I'm extremely sorry to hear that not all of our staff made a positive impression on your stay. We know our guests deserve the absolute best, so I appreciate you sharing this feedback so we can improve the quality of service we provide. We hope to welcome you back in the...

Reviewed 1 week ago

Great family hotel! They cared so well for my elderly mother (especially Dinah Adibu) who needed extra directions to the self parking, some "L" trains or restaurants, and made is fun for our teens with the variety of breakfast and appetizer choices, the pool and great workout facility. We were in walking distance of everything we needed. The Whole Foods...

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Helpful?
Thank Lorinda D
Don S, Front Office Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings! Thank you for sharing such a wonderful review! I'm so glad to hear that your family enjoyed their stay and that you received such exceptional service from our staff. I will be sure to pass along your positive feedback to Dinah - she'll be more than happy to hear it! We look forward to welcoming you back again soon...

Reviewed 1 week ago via mobile

The room was reasonably priced at $129.00 for the American Girl package. It's an extra $30 per kid for the AG package stuff. What they get is SOoooo cute. A bed, blanket, pillow and a bag full of snacks. My gripe is with the parking and the food. It cost 59.00 to park the car overnight. How can they justify...

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Helpful?
Thank Karen S
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you for your detailed review! Unfortunately, parking in Downtown Chicago is very limited and the price comes with it. . I'm glad to see we met your expectations in some areas and that your stay did have some memorable moments.. We hope to welcome you once again in the not too distant future. Sincerely,

Boston, MA
Reviewed 1 week ago

I have stayed in many Hilton hotels and many Embassy Suites all over the country, and this is probably the worst one I have ever visited. Where do I start? The elevators require key swiping to access the rooms, but they consistently wouldn't read my card. I kept going up and down in the elevator until i could finally get...

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Helpful?
Thank Frequentflyer666
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We are also sorry that you experienced...

Reviewed 1 week ago

We absolutely love this hotel! The lobby was beautifully decorated for the holidays and our rooms were ready mid morning, allowing us to check in early without add'l fees. The staff are kind, accommodating, and great with kids.The breakfast offerings are amazing and had everything you could want including a taco station and salad bar. Dining and manager's reception takes...

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Helpful?
Thank SusanRyanPhoto
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you for letting us know how much you enjoyed your stay with us.. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities. Sincerely,

Champaign-Urbana, Illinois
Reviewed 1 week ago via mobile

This hotel is located very close to Michigan Avenue, Millennium Park, Navy Pier and other downtown attractions. Rooms in high floors have a good view of the Lake Michigan too. We rented a suite with partial lake view. Check in process was smooth. Hotel parking was expensive. $39 per night. Breakfast buffet was complementary and had reasonable choices.

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Helpful?
Thank Sharif1470
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Thank you so much for providing us with such a great feedback....Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will be looking forward to seeing you with us again... Sincerely,

Algonquin, IL, United States
Reviewed 1 week ago

This hotel is nice, but my room was noisy. I could hear other conversations coming through the air ducts. And the hotel was playing Christmas music in the lobby/mezzanine area and it played all night and was audible in the room all night. I woke up at 3 AM and could never get back to sleep because of the music....

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Helpful?
Thank jonathano164
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noisy hallways/neighboring guests. I have shared your review with our security team to ensure that this is not a problem in the future. We hope you will consider staying...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Chicago Downtown

Address: 600 North State Street, Chicago, IL 60654-3853
Region: United States > Illinois > Chicago > Near North Side
Price Range: $148 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Downtown 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Travelocity, Priceline, Odigeo and Hotels.com so you can book your Embassy Suites by Hilton Chicago Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Downtown Chicago Hotel
Embassy Suites Chicago
Chicago Embassy Suites
Hotel Style:
#50 Business Hotel in Chicago
#57 Family Hotel in Chicago
#66 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago Downtown staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Chicago Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher up away from atrium and traffic”
 of 5 bubbles , 28 Nov 2016 | Read review
“Check in on line and you can choose your room”
 of 5 bubbles Frequentflyer666, 27 Nov 2016 | Read review
“Might be quieter higher up.”
 of 5 bubbles KQMB, 7 Nov 2016 | Read review
“Higher floor has less street noise”
 of 5 bubbles victoriap629, 3 Nov 2016 | Read review
“I don't know if any rooms other than the corner rooms would provide an acceptable noise level”
 of 5 bubbles DonnaM372, 1 Nov 2016 | Read review
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