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The Congress Plaza Hotel and Convention Center

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The Congress Plaza Hotel and Convention Center
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2,511 Reviews from our TripAdvisor Community

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There are newer reviews for The Congress Plaza Hotel and Convention Center
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Showing 2,117: English reviews
Edwardsburg, Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 June 2015

Chose this hotel based on rate and proximity to McCormick Place. I travel at least two nights per week and this room was a great disappointment. I did not have unrealistic expectations. I guess you get what you pay for. When water was running there was loud squealing noise, desk did not have plug for computer ...I had to pull... More 

Helpful?
Thank Scubadave15
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2015 via mobile

Terrible experience. Unprofessional employees. Terrible customer Service. Please save yourself and find a better hotel. The Front Desk employees were very rude and the Manager was no where to be found. Dont stay at this hotel

Helpful?
2 Thank ZieJane

Travellers are raving about these Chicago hotels

Edinburgh, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 June 2015

Yes it's an old hotel but it has character! Excellent location and clean. Helpful staff. The entrance, corridors & reception area are stunning. Shabby in places but our room on the 12th floor looked like it had a new carpet. Loved the bar:-)

Helpful?
2 Thank Lorna W
Brno, Czech Republic
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 June 2015

I stayed here during a congress in Chicago for several days; hotel is old and you will mention it; my room was clear; wifi worked excellent; staff was patient enough to deal with central european English; breakfest average; excelletn location - about 3,5 km to McCormick congress centre and about two blocks to The Art Institute.

Helpful?
Thank GrDan
New Orleans, Louisiana
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 June 2015

We booked this hotel on hotels.com for $100 a night. We had 4 girls in the room and there was enough room for everyone. The hotel's lobby was beautiful and the staff was more than nice. When it was time to go to the airport, the front door man got someone to bring us in a luxury SUV for the... More 

Helpful?
1 Thank Mallory E
Virginia Beach, Virginia
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 June 2015

I stayed at the Congress Plaza Hotel over the Memorial Day weekend and I have mixed feelings about it. The location is probably one of the best in Chicago for proximity to attractions (namely the Art Institute of Chicago), but, for the price, I think I'll stay at a different hotel next time I'm in Chicago. Keep in mind that... More 

Helpful?
3 Thank JDWTraveler
Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2015

This hotel is a mind trip--part Overlook Hotel (The Shining) and part Motel 6! The location is TOP! Our 9th floor room had a view of beautiful Grant Park, the lake, The Art Institute, Navy Pier and the Shed Aquarium. The common areas are mystically eerie but beautiful. Our room was clean, new and "my dad's a contractor" style (cheap... More 

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1 Thank MissesKiKi
Washington DC, District of Columbia
Level Contributor
136 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 4 June 2015

I had a great weekend over Memorial Day in a horrible hotel. THE BAD; Rude front desk staff when I was checking in and honestly throughout my stay I didn't feel the staff was customer service oriented besides the nice housekeepers that cleaned the room daily. Odd layout! This hotel was a maze of stairs that led nowhere but to... More 

Helpful?
Thank ATLtoEUR767
Barcelona, Spain
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 June 2015

Everything is fine with the hotel: location (Michigan Ave, close to various L stations, Millenium park...). The staff at the front desk should smile a littele more. You can wlk to the most important attractions of the city and take the bus nº3 to go to the navy pier, the magnificent mile and the hancock tower.

Helpful?
2 Thank Seif B
Iowa
Level Contributor
199 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 4 June 2015

This place is one of the cheaper places in the area and the rooms definitely show their age BUT the location is perfect and I really enjoyed my second stay here. The lobby is gorgeous but the rooms are small, woodwork needs help and generally look tired. Everything was quite clean though and the employees are quite friendly. Valet parking... More 

Helpful?
1 Thank KatherineNoel

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 

Additional Information about The Congress Plaza Hotel and Convention Center

Address: 520 South Michigan Avenue, Chicago, IL 60605
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $125 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Congress Plaza Hotel and Convention Center 3*
Number of rooms: 851
Reservation Options:
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Congress Plaza Hotel and Convention Center staff and other travellers.
31 questions
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Grand Rapids, Michigan
3 months ago
Aurora, Indiana
over a year ago
Chicago, Illinois

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Questions? Get answers from The Congress Plaza Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles murielf938, 25 Nov 2016 | Read review
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“Ask for a totally renovated room.”
 of 5 bubbles cathycW6428GT, 16 Nov 2016 | Read review
“If you can get a room facing Lake Michigan, the view is amazing!”
 of 5 bubbles chappy222, 12 Nov 2016 | Read review
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