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The Congress Plaza Hotel and Convention Center

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The Congress Plaza Hotel and Convention Center
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2,543 Reviews from our TripAdvisor Community

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Showing 2,143: English reviews
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Sandusky,
Reviewed 2 days ago NEW

If you like ornate architecture this is the place, just lovely lobby area for photo ops. this is an older hotel. Positives - Our room was quaint and charming, we had a lakeview double, our views were spectacular and the natural incoming light during the day just light up our all white room. No issues with cleanliness of room. Located...

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Helpful?
Thank tupperpate
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

Chicago, Illinois
Reviewed 1 week ago NEW

We have stayed here a couple of times just for a weekend, usually a girls night out and have always had a fantastic time. Karen Rodriguez has always been such a great help in accommodating us and selecting the best room for our group size. This last stay was with in a suite with two double queen size beds with...

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Helpful?
Thank doraav
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Reviewed 1 week ago

It's a gorgeous old building. Excellent location. *Most of the staff was friendly and helpful. The rooms are fairly small, but ours was clean and comfortable. The bed was a bit uncomfortable, but the wifi was fast and reliable. We will probably stay there again (*this did NOT include the employees at the desk)

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Helpful?
Thank Momma I
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

Reviewed 1 week ago

Booking the room was easy thanks to Karen R. who patiently answered all my questions. We got a two bedroom suite in the 6th floor with a stunning view of Michigan Avenue and the lake. The Room was spacious and everything was very clean and neat. Checking in and out was a breeze; the front desk staff members were friendly.

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Helpful?
2Thank Ane R
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Omaha, Nebraska
Reviewed 1 week ago

Turn of the century hotel that is very clean and accommodating! Perfect location to walk to many downtown locations. All employees are very friendly and helpful! It is very convenient to the train. We love staying here!

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Helpful?
1Thank stlcardsfan2014
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Anaheim, California
Reviewed 2 weeks ago

We stayed 4 days mid January and I was so happy with my decision to stay there. Yes, the building is old, built in 1893 but we saw the age in places where it didn't really matter. Our rooms (we switched for a better view) were well furnished with relatively new furniture in a modern minimalist-esque theme. Our first room...

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Helpful?
2Thank Pearl_McG
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Istanbul, Turkey
Reviewed 3 weeks ago

There were pros and cons of this hotel. First of all its location was great, just in the middle of downtown, close to many tourist attractions. The rooms were really big and large. On the other side, it was very old furnished. But biggest problem was facing with a cockroach at the bathroom which was bigger 3 inches.

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1Thank Emre F
Franklin, Tennessee
Reviewed 4 weeks ago via mobile

This hotel didn't convince me that ghosts exist but so many creepy things occurred. We stayed in a very nice 3 bedroom suite but that didn't change the fact this hotel was just too much for me. Every time we walked in the toilet was flushing. On top of that there were weird knocking noises throughout the night and to...

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Helpful?
1Thank Tannermash
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel, we look forward to the opportunity to host you for a future stay!

Dallas, Texas
Reviewed 4 weeks ago

Historic hotel in a great location. Awesome potential. Dismal current day. This property still retains its Victorian origins but is in dire need of some foundation updates. Seems the property has it priorities wrong - touted an expensive remodel but they spent the money on carpet (mostly laid wrong) but did not address the basic needs of plumbing, guest room...

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Helpful?
1Thank Wayne D
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we appreciate your feedback and look forward to hosting you for a future stay!

Champaign-Urbana, Illinois
Reviewed 4 weeks ago

Stayed here for a running event at Grant Park. This hotel is very close to the Metra station. It's is convenient to be across from the park. Wake up, put my running clothes on, and at the start line in a few minutes.

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1Thank Bird11111
congressplazahotel, Public Relations Manager at The Congress Plaza Hotel and Convention Center, responded to this review

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay!

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 

Additional Information about The Congress Plaza Hotel and Convention Center

Address: 520 South Michigan Avenue, Chicago, IL 60605
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $111 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Congress Plaza Hotel and Convention Center 3*
Number of rooms: 851
Reservation Options:
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Congress Plaza Hotel and Convention Center staff and other travellers.
31 questions
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Grand Rapids, Michigan
6 months ago
Aurora, Indiana
over a year ago
Chicago, Illinois

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Questions? Get answers from The Congress Plaza Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely pay for the lake view rooms and for more space, ask for a corner room.”
 of 5 bubbles Pearl_McG, 2 Feb 2017 | Read review
“8th floor lake view rooms were just fine.”
 of 5 bubbles 684trevors, 22 Jan 2017 | Read review
“Want a good room? Go somewhere else!”
 of 5 bubbles EMKF, 16 Jan 2017 | Read review
“lakeside, outstanding view”
 of 5 bubbles Robertoqb45, 21 Dec 2016 | Read review
“Get a renovated room”
  • Lake Michigan, around dawn, from my room
 of 5 bubbles DeHypnotist, 12 Dec 2016 | Read review
5 of 5