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Hilton Chicago

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#95 of 187 Hotels in Chicago
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Hilton Chicago
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4,750 Reviews from our TripAdvisor Community

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Showing 4,423: English reviews
Grand Rapids, Michigan
Reviewed 26 August 2015

First the good news. The room was immaculately clean. The housekeeping staff does a fantastic job. The room had two complete bathrooms, which is a result of the renovation in the 1980s, when many of the adjacent old rooms were combined into one new room. Now the not so good news. Our room and the common areas are very dated...

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Thank GR_Traveling_Guy
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our Housekeeping staff. Please accept my sincere apology for any disappointment you experienced with your room accommodations. Our goal is to...

Reviewed 25 August 2015

Stayed at the hotel for business meetings and the location was great. Great views from the hotel windows over looking the beautiful park system and lakefront area. The service was very friendly and efficient, even the hotel cleaning staff was so friendly and made sure that we had everything for our room.

Review collected in partnership with Hilton Hotels & Resorts
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Thank helensP4435AA
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. I was pleased to hear you enjoyed the great views. It’s always good to...

San Mateo, United States
Reviewed 25 August 2015

Stayed just for 2 nights on business. Beautiful weather, and beautiful Hotel. My Room was located in the corner overlooking the Lake, Navy Pier, I could see the Science Museum. Experienced Room Service, on time, good food, and nice presentation. Went a few times to their Grab and Go Kitchen, great choices, and good prices in comparison to Room Service....

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Karen B
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed your room accommodations, Room Service and Herb...

Rome, Italy
Reviewed 25 August 2015

Not exactly a cheap hotel, but really very impressive. Fantastic historical building, big, clean rooms ( took one with two bathrooms, which is great when you're travelling with your wife), excellent location, friendly staff and a wide range of amenities. The only drawback for me is being charge for business centre use and for luggage storage for a few hours....

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Thank OldRalphP
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our historical hotel, central location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your stay. It’s always good...

Wellesley, Massachusetts
Reviewed 25 August 2015

We stayed here for a 10 day bridge tournament and got to know the hotel quite well. The best feature was the fitness center, pool and sun deck on the 8th floor…!!! The rooms were of varying quality. The housekeeping was variable… some days we got fresh towels, somedays we did not and I would have to hunt down a...

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1Thank HappyTraveler1957
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and location. I was pleased to hear you recommend our athletic club and pool. Please accept my sincere apology for any disappointment you experienced with housekeeping...

Edmonton, Canada
Reviewed 25 August 2015

I booked this hotel through Hotwire and usually Hotwire doesn't fail me, but this was awful. Although busy (mainly due to location and size), this hotel has not maintained itself. From the main doors to the upholstery on the chairs, it's not a good vintage. There's a difference in maintaining a gorgeous vintage carpet versus not having the funds to...

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Thank KoolKittu
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay including our added charges. Our goal is to always provide the best possible service our guests come to expect and deserve. Please allow me to inform you, we have completed...

Maryland
Reviewed 24 August 2015

The Chicago Hilton is in a great location. I was able to walk to a number of places. The hotel is nice, but with all the conferences going on it was just too congested. The wait for the elevator could take 15 minutes especially in the mornings and evenings. The weekend we were leaving was the Grateful Dead concert, so...

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Thank Gina H
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our nice hotel and location. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more...

Reviewed 24 August 2015 via mobile

Stayed here for a conference. The online room service didn't work. Extension numbers provided online were incorrect. Called front desk and the operator was unable to decipher "room service" "front desk" so their phones plus in-room computer were useless. I went down to talk with the front lobby- they gave me a different extension number to order room service which...

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Thank La S
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our location. Please accept my sincere apology for any disappointment you experienced with the level of service you received from our team. Your experience is not the normal...

Peoria, Illinois
Reviewed 24 August 2015 via mobile

When they say that check in is at 3 PM they really mean that you might get a room at 6PM. The front desk staff is surely and less than helpful or caring. We had to go back to the desk to get two sets of keys, neither of which worked. We requested a meeting with the manager, which took...

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2Thank David P
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointments you experienced with check-in, key card and the level of service you received from our team. Your experience is not the normal high level of service we provide or are known for. I have spoken...

Reviewed 23 August 2015 via mobile

It is a classic hilton hotel but old one.. Carpets should be 50years old. It needs renovation immediately. Not very nicely located... Scenery is nice during summer.. In winter you see a frozen lake... You may a better hotel nearby the attractions..

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1Thank Hakan K
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your visit. Our goal is to always provide the best possible service our guests come to expect and deserve. Please allow me to inform you, we recently completed our 2nd phase of...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Chicago Hilton
Chicago Hilton
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $231 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Travelocity, Hotels.com, Priceline and Jetsetter so you can book your Hilton Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#20 Green Hotel in Chicago
#59 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago staff and other travellers.
59 questions
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London, United Kingdom
Ramstein-Miesenbach, Germany
over a year ago
Pleasant Prairie, Wisconsin
Murray, Kentucky, United States
5 months ago

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Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors with lake view”
 of 5 bubbles trevorw896, 19 Mar 2017 | Read review
“All rooms are good but the ones facing the lake have the best view.”
 of 5 bubbles ScubaZone, 17 Mar 2017 | Read review
“We had a corner room on a higher floor - very quiet!!”
 of 5 bubbles I3283LUsusanp, 14 Mar 2017 | Read review
“they have big rooms ,can accomodate 4 persons , 2 king sized beds and 2 bathrooms”
 of 5 bubbles mohamedes71, 13 Mar 2017 | Read review
“join hilton honors so you get free wifi and so you can choose your own room on the app”
 of 5 bubbles Camilla304, 7 Mar 2017 | Read review
5 of 5