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Chicago's Essex Inn

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1,885 Reviews from our TripAdvisor Community

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Showing 1,625: English reviews
Mission Viejo, California
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 days ago NEW

We spent three nights at the Essex Inn in early November (11/9-11/11/16). We were pleased in all respects with our experience at this hotel, starting with our check-in and everything that followed. First, a little background. We are budget-minded travelers. We also enjoy staying in small to mid-size non-chain hotels. We don't need a lot of amenities (room service, spa,... More 

Helpful?
Thank Dennis_Mary
Minneapolis, Minnesota
Level Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 days ago NEW via mobile

We stayed here after a Bears game at Soldier Field. It is only half a mile away. We had a great view of Grant Park from our hotel room. They have a lot of amenities including a fitness center and pool. It is slightly outdated but still very comfortable. Front desk was extremely nice. A downfall is that parking is... More 

Helpful?
1 Thank 136renaew
Mountlake Terrace, Washington
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago via mobile

This hotel is in a great location right across the Hilton and across Grant Park. But it desperately needs updates. The carpeting and walls have seen better days. I also tried to plug in my phone to the alarm/MP3 clock to find out that the adapter end is gone. The housekeeping service was spotty. On our second night, coming back... More 

Helpful?
Thank DafnyV
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi DafnyV, Thank you for sharing your experience with us! The experience with the towel is quite unusual for us so I would like to sincerely apologize, we may have dropped the ball. I have pass this feedback with our management team and will look into this matter to prevent it from happening again in the future. More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

My room was very clean,Very spacious and had a huge floor to ceiling window which looked out across Grant/Milenium Park. I had a huge flat screen tv with too many cable tv channels to count which was great and a bed that could probably have fit 4,as well as a large bathroom with the bath/shower combination,nice handbasin area and all... More 

Helpful?
Thank lucasmoller466
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi lucasmoller466, Thank you for your awesome review on your recent stay with us! We are thrilled to hear that you enjoyed our excellent customer service team. We have shared your feedback with the entire team and will continue to work diligently, to provide excellent service. Thank you again for staying at Chicago’s Essex Inn, Your Key to the City! More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

There are a bunch of things that the hotel needs to change if not a complete remodel. The carpet, curtains and mattress are all very dated and you can totally see the signs of wear. The carpet especially in my room was very dated and somewhat smelly which made the entire experience very off-putting. There was no fridge in my... More 

Helpful?
2 Thank Sana-ali
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Sana-ali, Thank you for sharing your review with us. We are one of Chicago's historic property with a lot history. With that said, there are some expected general wear and tear. Sorry we weren't able to meet your expectation. We are in the process of renovation and we hope you would reconsider us in the future. More 

Travellers are raving about these Chicago hotels

1 review
Reviewed 2 weeks ago

I stayed at the Essex for three nights while traveling to Chicago for a work conference. The location of the hotel is wonderful, especially if you're not well acquainted with the area. It was in easy walking distance from restaurants, attractions, and shopping areas. I stayed on the 12th floor and had a nice view of Grant Park and Lake... More 

Helpful?
Thank Brianna N
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Brianna N, Thank you for sharing your review! While we pride ourselves on our customer service, the building is definitely apart of Chicago’s history. Hopefully during your next visit we will be updated with a more modern ambience. Thank you again for staying Chicago’s Essex Inn, your key to the city! More 

Chicago, Illinois
Level Contributor
149 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 weeks ago

This is a tourist hotel--definitely not a luxury destination. Do not be fooled by the photos online. The carpet in my room was worn and torn. The vent in the bathroom looked as if it had not been cleaned since the building was finished in 1961. My room rate was over $400/night (it was a busy weekend in Chicago); and... More 

Helpful?
1 Thank Brian C
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Brian C, Thank you for your review. We are very sorry to hear that we failed to give you the same experience that has won us so many loyal repeat guests. While we pride ourselves on our service, your experience is evidence that we can always work harder to maintain a consistent positive experience for all guests. We are... More 

Washougal, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Especially appreciate George R going above and beyond... the property is old - but clean and the location is excellent. I'm not too picky about where I lay my head - this place was fine and I would go there again......

Helpful?
1 Thank Jim C
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Jim C, Thank you for sharing your review! While we pride ourselves on our customer service, the building is definitely apart of Chicago’s history. We are in the process of renovation and hope you would give us a 2nd chance in the near future. Thank you again for staying Chicago’s Essex Inn, your key to the city! More 

Chicago, Illinois
1 review
Reviewed 3 weeks ago

We had checked into Esse inn for 4 days and then had some issues related to a medical emergency. John Zhou who is the manager at Essex Inn provided all the required support and displayed exceptional customer service during our medical emergency. John Zhou and his team do a fantastic job of keeping their customers happy and that is the... More 

Helpful?
Thank uniqueunique431
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi uniqueunique431, Thank you for your review. We have shared your feedback with the entire team and will work diligently providing excellent service. We take pride in making sure our guest feel welcome, appreciated, and treated as if you are family. We hope all is well since we last spoke and would welcome the opportunity to have you again! Chicago’s... More 

Cuernavaca, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

The Inn is not great bu ok, it has a spectacular view and is very well located yet, I have to enphasize that once my trip was done and I return to my home in Mexico, 4 days later I was billed by the Essex in, without my authorization, the sum of USD 225.08. and to my surprise having sent... More 

Helpful?
3 Thank gangsterfrog69
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi gangsterfrog69, Thank you for bringing this to our attention. The billing issue is quite unusual. I want to bring to your attention that holds are always handled by the bank and not the hotel and is most likely an issue with the bank. However, we are trained to handle billing inquiries and would be happy to work with your... More 

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Chicago's Essex Inn is a hotel in downtown Chicago on the Michigan Avenue Cultural Mile that combines breathtaking panoramas of Grant Park, the Museum Campus and Lake Michigan with exciting promotional packages that incorporate famed attractions and events in Chicago. From our steel and glass lobby to contemporary rooms with floor-to-ceiling windows, the Essex Inn offers amazing views and amazing value. ... more   less 

Additional Information about Chicago's Essex Inn

Address: 800 South Michigan Avenue, Chicago, IL 60605
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $109 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago's Essex Inn 3.5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Chicago`s Essex Hotel Chicago
Chicagos Essex Hotel
Essex Inn Chicago
Hotel Chicagos Essex
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Questions & Answers

Here's what travellers have asked, with answers from Chicago's Essex Inn staff and other travellers.
48 questions
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Questions? Get answers from Chicago's Essex Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel needs an update”
 of 5 bubbles Sana-ali, 17 Nov 2016 | Read review
“Best views facing Michigan Ave.”
 of 5 bubbles jimcC2047MD, 11 Nov 2016 | Read review
“Ask for a room at a higher level for a better view.”
 of 5 bubbles americantraveller74, 5 Nov 2016 | Read review
“Ask for the highest level AND when alone, don't take a 2 bed room but a single bed room with view on the park(and so also lake).”
 of 5 bubbles gewijdehalewijn, 2 Nov 2016 | Read review
“4 th floor is pool and deck with view all rooms seem great”
 of 5 bubbles rockanroll4u, 27 Oct 2016 | Read review
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