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It‘s a nice hotel in a good location - BUT:
the hotel staff seems unable to cope with the amount of visitors. There are long lines in the lobby all the time.
Don’t expect to get a table for breakfast.
The rooms are loud and...More
Thank Jens K
Response from Kaela C, Front Desk Manager at Aloft Chicago City CenterResponded 2 weeks ago
Thank you for choosing to stay at the Aloft Chicago City Center and providing your honest feedback.
We strive to provide an exceptional experience for each of our guests and I am sorry to see we fell short of this during your stay...More
Worst, least supportive hotel pillows ever. (Also not a fan of the Aloft toiletries - first world problems!)
Besides that, consistently welcoming, helpful staff/service, excellent location and very convenient business hotel in the heart of Chicago's Downtown.
Beatrix Cafe in the lobby has excellent fare...More
Aloft was a very nice hotel. It has a very modern look and environment was colorful and inviting. my wife and I only stayed one night but it was a good experience and I would definitely stay in another Aloft Hotel if I was traveling...More
Came up for business - stayed 2 nights. SPG member and loved the attention to detail and friendliness of the staff. Hotel is centrally located - surrounded by great restaurants and nightlife. 10 minute walk from CTA so train from airport is close and much...More
The Aloft Hotel was amazing. We had a great time during our stay. The staff was great however the room was small but comfortable and we had an excellent view of the city. The hotel was within walking distance of everything, we walked to see...More