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St. Jane Hotel

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Traveller (1008)
Room & Suite (599)
Dining (41)
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Overview
  • Excellent41%
  • Very good32%
  • Average16%
  • Poor7%
  • Terrible4%
Travellers talk about
“the hard rock”(538 reviews)
“tower suite”(34 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star Hotel
All hotel details
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Reviews (2,762)
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774
428
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111
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All reviewsthe hard rockhard rock hotel chicagotower suitecarbide buildingrock memorabiliagreat locationrock starmichigan averock and rollmillennium parkthe rivercorner roomthe magnificent miledowntown chicagothe beancity viewstreet noise
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941 - 945 of 2,479 reviews
Reviewed 23 December 2014 via mobile

Ideal hotel, great staff. Service is great. Perfect room service. Good location for shopping, sight seeing etc. Good quality restaurants in the vicinity. Takes an hour from O'hare could be worse if you get stuck in th e traffic!

Thank MA69_69
Response from HardRockMGR, Guest Relations Manager at St. Jane HotelResponded 14 January 2015

Thank you very much for the kind words about your stay with us, we look forward to seeing you back very soon! Cheers, Kevin HRHC

Reviewed 23 December 2014

Front desk assistance was fantastic; the manager (failed to catch her name) was very welcoming. As we were HR Rewards VIP holders, she has really laid down all the extras to make our stay enjoyable. We went to Chuck's twice in one day, visited the...More

Thank kaispirit2
Response from HardRockMGR, Guest Relations Manager at St. Jane HotelResponded 25 December 2014

Thank you for all the kind words, we are so happy to hear about your amazing stay with us! We truely appreciate your Hard Rock Loyalty, We look forward to seeing you again soon! Rock On! Kevin Houston HRHC

Reviewed 19 December 2014

I have stayed at this location several times and loved my experience every single time. It is absolutely perfectly situated to trains and downtown Chicago. Now I haven't been in a couple of years so it may not be as relevant but for people who...More

Thank happycow_m00
Response from HardRockMGR, Guest Relations Manager at St. Jane HotelResponded 23 December 2014

Thank you for your feedback from your stay with us here at the Hard Rock Hotel Chicago, and from what I can tell you enjoyed yourself and the prime location’s offerings! Please think of us anytime you come into the city, and we look forward...More

Reviewed 18 December 2014

I like the Hard Rock chain. The Chicago location was a bit mixed. Scott the Concierge was great. The staff and restaurant Chuck's was great too. The room was ok. Nice size, nice bedding, but right next to the ice machine so it was noisy....More

Thank JoannaJoySeetoo
Response from HardRockMGR, Guest Relations Manager at St. Jane HotelResponded 23 December 2014

Your feedback is very important to us, we use all the information given from the feedbacks and use them to constantly improve and to have that connection from our direct audience. I find our concierge team here at the Hard Rock Hotel top notch, which...More

Reviewed 18 December 2014 via mobile

I'm going to be objective and honest. I picked this hotel because the first time I stayed here 6 months ago I enjoyed myself . This time my stay was 3 nights, 10th floor, and construction view. The toilet leaked , the phone didn't work...More

Thank Binaboo
Response from HardRockMGR, Guest Relations Manager at St. Jane HotelResponded 23 December 2014

Thank you for review your latest stay at our hotel. Glad to see that you are a returning customer, and that you chose the Hard Rock again during your past stay. So first off, I must apologize for all the unfortunate mishaps that occurred during...More

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About
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 139 - USD 299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Spa Hotel in Chicago
#70 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
Room types
Non-Smoking Rooms
Details
Price range
USD 139 - USD 299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Spa Hotel in Chicago
#70 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
Room types
Non-Smoking Rooms
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Traveller (1008)
Room & Suite (599)
Dining (5)
Pool & Beach (3)
Restaurants and Bars (PRE-RENOVATION) (45)
Amenities (PRE-RENOVATION) (40)
The Hotel (PRE-RENOVATION) (19)
Family and Play Areas (1)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
mekovacs
23 January 2018|
AnswerShow all 6 answers
Response from Nadine G | Reviewed this property |
Sorry you may want to contact hotel for that question
1
Vote
michellejC1175GY
31 August 2017|
AnswerShow all 5 answers
Response from HardRockMGR | Property representative |
Our commenters are exactly right. If you make your way North on Michigan Avenue to Upper Wacker, you'll then turn right (heading East, towards the Lake) and proceed up another block. 5 minute walk all in.
1
Vote
Heather D
5 August 2017|
AnswerShow all 3 answers
Response from HardRockMGR | Property representative |
There are green spaces within a few blocks in any direction of the hotel; and of course dogs are welcomed!
0
Votes
Room Tips
"Away from the club"
Read review
"Ask for Michigan Avenue side"
Read review
"Tower rooms have great views"
Read review
"reserving a city view is not enough, ask for a city view of the lake"
Read review
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