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St. Jane Hotel

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Traveller (1008)
Room & Suite (599)
Dining (41)
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Overview
  • Excellent41%
  • Very good32%
  • Average16%
  • Poor7%
  • Terrible4%
Travellers talk about
“the hard rock”(538 reviews)
“tower suite”(34 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star Hotel
All hotel details
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Reviews (2,762)
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2,479 results
Traveller rating
977
774
428
189
111
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977
774
428
189
111
Show reviews that mention
All reviewsthe hard rockhard rock hotel chicagotower suitecarbide buildingrock memorabiliagreat locationrock starmichigan averock and rollmillennium parkthe rivercorner roomthe magnificent miledowntown chicagothe beancity viewstreet noise
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1,131 - 1,135 of 2,479 reviews
Reviewed 24 June 2014

I stayed at this location on a recent business trip. The hotel staff is very nice and friendly. The location is excellent. In the heart of Chicago downtown. If you are not used to city noise this could be noisy for you. The rooms and...More

Thank Jani_Vladi
Response from HardRockMGR, Manager at St. Jane HotelResponded 1 October 2014

Thank you for reviewing your recent business travels. We appreciate you letting us know that some details didn't meet your high expectations and are working hard to make sure you'll feel like a Rock Star the next time you stay with us. Cheers, Carly Moore

Reviewed 24 June 2014

Hotel looks cool and they put a lot of effort into the appearance but the room quality was less than desirable. Room was rundown. Things were broken or just worn looking. Hotel was overpriced. Would not stay again.More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Thomas Y
Response from HardRockMGR, Manager at St. Jane HotelResponded 1 October 2014

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an unforgettable guest experience, and it's apparent in this...More

Reviewed 23 June 2014

Stayed June 17 - 20 @ hotel. Great Hotel, Wonderful Staff, Great location. Is within walking distance to Illinois Center and Thompson Center. A six dollar cab ride will get you to Rush Street and the World Famous Billy Goat Tavern (think Saturday Night Live)...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Brad B
Response from HardRockMGR, Manager at St. Jane HotelResponded 1 October 2014

We couldn't agree more with this assessment and want to thank you for sharing your comments with the TripAdvisor community. We are happy to hear you were able to enjoy The World Famous-Billy Goat Tavern located a short walk from our east loop location. We...More

Reviewed 21 June 2014

This ultra sheik hotel is inside the art-deco former Carbide & Carbon Building and on Michigan Ave. The rooms are large and well appointed and the first two nights we were in a room with 2 double beds. The hotel needed our room for another...More

Thank drawknob
Response from HardRockMGR, Manager at St. Jane HotelResponded 10 October 2014

Thank you for sharing your wonderful feedback with the TripAdvisor community. The Hard Rock Hotel Chicago works hard to create an authentic experience that rocks for each and every one of our guests. I am happy to hear our team was able to upgrade you...More

Reviewed 20 June 2014

I barely ever review a hotel while still at the hotel. But since I'm nearing check out (20/06/2014) I guess I can make an exception. This hotel was a complete wash out. I arrived during a rain storm, hoping that the doorman/valet would be there...More

Thank Gloria H
Response from HardRockMGR, Manager at St. Jane HotelResponded 10 October 2014

We're so sorry to hear that you had such a negative service experience. Our high service standards are something that we pride ourselves in executing every day. It looks like we failed with your recent visit and for that we are very sorry. This survey...More

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About
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 139 - USD 299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Spa Hotel in Chicago
#70 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
Room types
Non-Smoking Rooms
Details
Price range
USD 139 - USD 299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Spa Hotel in Chicago
#70 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (1008)
Room & Suite (599)
Dining (5)
Pool & Beach (3)
Restaurants and Bars (PRE-RENOVATION) (45)
Amenities (PRE-RENOVATION) (40)
The Hotel (PRE-RENOVATION) (19)
Family and Play Areas (1)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
mekovacs
23 January 2018|
AnswerShow all 6 answers
Response from Nadine G | Reviewed this property |
Sorry you may want to contact hotel for that question
1
Vote
michellejC1175GY
31 August 2017|
AnswerShow all 5 answers
Response from HardRockMGR | Property representative |
Our commenters are exactly right. If you make your way North on Michigan Avenue to Upper Wacker, you'll then turn right (heading East, towards the Lake) and proceed up another block. 5 minute walk all in.
1
Vote
Heather D
5 August 2017|
AnswerShow all 3 answers
Response from HardRockMGR | Property representative |
There are green spaces within a few blocks in any direction of the hotel; and of course dogs are welcomed!
0
Votes
Room Tips
"Away from the club"
Read review
"Ask for Michigan Avenue side"
Read review
"Tower rooms have great views"
Read review
"reserving a city view is not enough, ask for a city view of the lake"
Read review
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