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Hard Rock Hotel Chicago

Booking.comUSD 308*
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06/06/2017 07/06/2017
1 room 2 adults 0 children
USD 339*
USD 308*
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USD 333*
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Hard Rock Hotel Chicago
Hard Rock Hotel Chicago
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2,597 Reviews from our TripAdvisor Community

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Showing 2,347: English reviews
Chicago
Reviewed 15 May 2014

The Hard Rock Hotel is situated in the heart of Chicago, only some steps from the Magnificent Mile and the Loop. Only some hundred meters from Art Institute. You have an excellent view over Chicago from the very clean, modern and large rooms. All the staff is very friendly and helpfull. Best Hotel I ever had in Chicago.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Brigitte H
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

WOW! Thank you very much for choosing Hard Rock Hotel Chicago; we're thrilled to see this five-star rating and read all about your exceptional guest experience with us. We look forward to welcoming you back for another rock star stay. Thanks again for taking the time to share your outstanding feedback!

New York City, New York
Reviewed 15 May 2014

wow did i make a mistake choosing this hotel. Looks nothing like the pictures. its outdated and not well maintained. staff could care less about you. no one even greeted me or helped me with my luggage. This is my first time in Chicago in years and I cant believe I chose such a horrible hotel. DON'T WASTE YOUR MONEY.

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Helpful?
1Thank GLAMOURGIRL311
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for taking the time to share your valuable feedback with us; we only wish you had enjoyed a more positive guest experience. We are deeply disappointed to hear about the uncharacteristically unfriendly interactions you had with our staff and would sincerely appreciate the opportunity to earn back your brand confidence. Please feel free to reach out...

Woodstock
Reviewed 15 May 2014

Great staff. I was surprised by the free upgrade to a suite with great views of the city and the water. Great location if you want to get out and walk to places.If you want to park forget about it. The valet is way over price and hard to get too. The staff was the best.

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Helpful?
1Thank Joseph C
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share such outstanding feedback with us! We are so pleased to hear that our front desk team was able to offer you a complimentary upgrade to a suite with beautiful city views. As a quick note of disclosure, our parking rates are price-competitive with...

Chicago
Reviewed 15 May 2014

The staff was very friendly and professional. The room was neat and clean. And the food was superb. The gift shop was well priced and the selection of items was very nice. I would definitely refer this place to family and friends I will also return as well.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Nina W
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

WOW! Thanks so much for taking the time to write this rave review about your most recent stay with us; we're thrilled to hear that you received such highly attentive rock star treatment from our staff and that you enjoyed the classic American cuisine in our Michigan Avenue restaurant, Chuck's: A Kerry Simon Kitchen. We look forward to welcoming you...

Baton Rouge
Reviewed 13 May 2014 via mobile

We stayed there as a treat to ourselves 1 day before joining family for the holidays. Best decision we made. There was a problem with our mattress, a sprang broke in the middle of the night and the hotel quickly rectified it by upgrading us the following day!! Great service

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Helpful?
Thank wlsteen
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago for your one-night getaway before joining the rest of your family for the holidays; while we do apologize for the problem encountered with your mattress, we are happy to hear that our staff was able to spring into action and resolve the situation. We sincerely hope you will keep us in mind...

Milan, Italy
Reviewed 9 May 2014

This is the second time I go at the Hard rock Hotel in Chicago. Rooms are spacious, and the ones on upper floors offers a fantastic views. Stuff is kind enough, but don't expect great services. Value for money is good and location fantastic. The building is fantastic, with its champagne bottle shape and deco architecture.

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Helpful?
Thank Carlo_Milan_Italy
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for staying with us again and sharing your feedback. The Hard Rock Hotel Chicago is housed in the Carbide and Carbon building, a true Chicago landmark. We appreciate our historic home and all the beauty that comes with it and are happy to share it with you when you visit the city! Cheers, Carly Moore

Vancouver, British Columbia, Canada
Reviewed 9 May 2014

Recently visited Chicago for a week end get away and stayed at this hotel. Staff was very nice. Concierge was very helpful and knowledgable. Hotel is in a great central location and is located within easy walking distance of Lake Michigan and the Miraculous Mile shopping section. Hotel is starting to show its age but all in all a really...

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Helpful?
Thank Carey S
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for staying at the Hard Rock Hotel Chicago and for reviewing your trip. Our hotel is located on Michigan Avenue just south of the river. Our prime location is walking distance to Chicago's shopping, theatre, and business districts. We are glad to hear that you enjoyed your stay and are looking forward to seeing you the next time...

Kalamazoo, Michigan
Reviewed 7 May 2014

The hotel was very cleanl, Staff very helpful and friendly, great location close to dowtown and train stations.Very good value for the price. Workout equipment in great shape, restaurant a little pricey.

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Helpful?
Thank Pam J
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for the great review, we are thrilled to hear that you enjoyed your stay! Our team strives to provide top-notch service to all of our guests and we are always thankful when it is noticed. Our fitness center-Body Rock is open 24 hours so that hotel visitors can work up a sweat when they are not out exploring...

Chicago
Reviewed 6 May 2014

Parking is 60$ per day NO option and not included in your stay. Internet is expensive and we booked 3 rooms for a special occasion. We told the reservations and manager Ed ahead of time and nothing was done. Mold and loose tiles in bathrooms (all 3 had mold) broken chair at desk. Just diasapointed - most of the staff...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Kristen L
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to review your stay. Although I am sorry to see that you were disappointed with your stay we do appreciate the feedback. Your comments have been shared internally so that we can continue to improve our guest experiences. We hope that you will give us another try and I am positive we can show...

Chicago, Illinois
Reviewed 4 May 2014

Only spent time in the room so I can't speak to the overall "experience". Perfectly nice at check-in. Room nicely decorated but kind of a weird layout. My opinion is that it's overpriced basically. However, the location is pretty nice.

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Helpful?
Thank SpotlightOnTravel
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed your room and we hope to see you again. Cheers, Carly Moore

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06/06/2017 07/06/2017
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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $218 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Orbitz, Hotwire, Travelocity, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Hard Rock Hotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#64 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
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Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get as high a floor as you can”
rfh3223, 1 May 2017 | Read review
“The corner room is very quiet.”
D8541JLjudyc, 25 Apr 2017 | Read review
“There isn't much of a view but it is quiet and you are close to much of downtown.”
MarvinSpeedy, 24 Apr 2017 | Read review
“Not sure I have one here, we were on the 10th floor, and I hope other floors are nicer.”
Binker55, 5 Apr 2017 | Read review
“Platinum king are the larger rooms”
daynaf2014, 21 Mar 2017 | Read review
5 of 5
Booking.com
USD 308* /night
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Expedia.comUSD 339
PricelineUSD 333
Hotels.comUSD 339
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Prices are for 1 room, 2 adults
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