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W Chicago Lakeshore

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W Chicago Lakeshore
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1,320 Reviews from our TripAdvisor Community

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Showing 1,258: English reviews
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Redmond, Washington
Reviewed yesterday NEW

If half-star ratings were allowed, I'd probably give it 3.5. But with the kind of money you pay to stay here, I think it is fair to have high standards so I rounded down. Spent three nights here on business, a Monday check in and Thursday check out. My observations on the good and the not so good: The good:...

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Helpful?
Thank kwa829
San Francisco, California
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

In mid-February, my partner and I spent an amazing 5 nights at the W Lakeshore with my sister and her husband. Arriving at the hotel at 8:00 am after arriving at O'Hare on a red-eye from California, were graciously allowed to check in early and get ready for our first day in Chicago. We were in town for our anniversary...

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Helpful?
Thank FRR94114
About Hotel's Favourite Review
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello FRR94114. Thank you for sharing this fantastic feedback on your recent stay with us at W Chicago Lakeshore. It was my absolute pleasure elevating your stay while you chose to celebrate your 20th anniversary with us! Did we aim to please...you better believe we do! Our team strives for the highest level in product and service, I am thrilled...

Philadelphia, Pennsylvania
Reviewed yesterday NEWvia mobile

The view from our room was beautiful. The decor was nice, consistent with the W, but everything seems old or used up upon closer inspection. Pillows used up with clumps inside. The TV kept on breaking down, the wifi in the room, which was not free was also loosing signal a lot. Sound insulation not great as well, loud noises...

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Thank KayAndyPritchett
Reviewed 2 days ago NEW

Every few months I'll opt for a short staycation to play visitor in my hometown. It'd been years since I'd been to the W Chicago Lakeshore so decided to give it a go. Overall, it was a good experience, but what really stood out for me was their concierge Ramon. Upon arrival, I apparently appeared somewhat confused (it's a buzzing...

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1Thank Beverly H
Illinois
Reviewed 1 week ago via mobile

We stayed at the W Lakeshore for our anniversary. We were so impressed with our stay. W is in a really great location, close to navy pier and other restaurants/attractions. The hotel has a cool vibe the moment you walk in - really modern decor. Our room was also really nice, great view of the lake and navy pier. The...

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Helpful?
Thank kelsrobb
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello kelsrobb. Thank you for sharing your feedback on your recent stay at W Chicago Lakeshore. We are thrilled you chose to celebrate your anniversary with us and you had great stay enjoying our vibe and spectacular views! Looking forward to having you return for future celebrations with us. Please visit anytime! Cheers, Sonia Villagomez W Experience Manager

Janesville
Reviewed 1 week ago via mobile

The location was the best!! Very short walk to Navy Pier and other shopping. The rooms are modern and very clean. The lobby was nice with lots of comfortable seating. All staff at the hotel were very nice and helpful. Parking was expensive as it is at all the hotels. The only negative was the bathroom. It was beautiful but...

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Helpful?
Thank Jennifer042
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Jennifer042. Thank you for sharing your feedback on your recent stay with us at W Chicago Lakeshore. We are thrilled you had comfortable stay, you liked our design and our location was perfect for your plans in Chicago...a huge WIN for us! We look forward to welcoming you back every time your travels bring you to Chicago. Thanks again...

Cleveland, Ohio
Reviewed 1 week ago

From the moment I stepped out of the car, the bellmen greeted me along with Valet. Checked in with a wonderful front desk agent (Alejandro Pulido,) who offered me an extended 1pm check out! The hotel was modern and gorgeous complete with an excellent work out facility and pool with great hours. (unfortunately someone got sick in it so we...

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Helpful?
Thank BreanaComer
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello BreanaComer. Thank you kindly for sharing your feedback on your recent stay at W Chicago Lakeshore. We are thrilled you had wonderful experiences with Alejandro and other talent members -thank you so much for mentioning as we can narrow it down to the employee and will celebrate your review for sure! We sincerely value guest feedback as I helps...

New York City, New York
Reviewed 1 week ago via mobile

Visited the W for a quick, 1 day stay. Overall, as expected, a modern stylish hotel but was less than impressed with the offering, quality and service. Firstly, strange layout of lobby with front desk tucked behind a wall.  Decor is modern and somewhat edgy. I was greeted at check in by an employee that lacked any enthusiasm that bordered...

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Helpful?
Thank Bucky6478
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Bucky6478. I am extremely disappointed to learn of your recent stay with us. I welcome an opportunity to connect with you at sonia.villagomez@whotels.com, please accept our most sincere apologies. Thanks again, we take complaints seriously and value your feedback. Sincerely, Sonia Villagomez W Experience Manager

Reviewed 1 week ago via mobile

It was my first time staying at the W! The staff was super friendly but one staff member went over and beyond great customer service she made me feel like family thank you Barbra for making my bday awesome!

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Helpful?
Thank Dayjaney D
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Dayjaney D. Thank you for your feedback on your recent stay with us at W Chicago Lakeshore. We are thrilled we exceeded your expectations in service; thanks for mentioning Barbara, she is Amazing, we are very lucky to have her on our team! Looking forward to having you return for future celebrations or otherwise! Please, visit anytime. Cheers, Sonia...

South Bend, Indiana
Reviewed 1 week ago

The hotel is located right on Lakeshore Drive and within walking distance of shopping and Navy Pier. The hotel has all the amenities including a spa, pool and great bar. The kids liked the pool and the workout room is well maintained and has plenty of machines and free weights. Running along Lakeshore drive would be better though. The hotel...

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Helpful?
Thank bmwdiscman
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello bmwdiscman. Thank you for sharing your feedback on your recent stay with us at W Chicago Lakeshore. We are thrilled you and your family enjoyed your escape with us and our location was ideal for your plans and we exceeded your expectations with service and amenities. Please let us know when you are booked to return as I would...

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
W Chicago Lakeshore
W Chicago Lakeshore
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The W Chicago Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fabulous Social Italian dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, the W Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more   less 

Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $244 - $717 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Chicago Lakeshore 4.5*
Number of rooms: 520
Reservation Options:
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago
Hotel Style:
#3 On the Beach Hotel in Chicago
#25 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#57 Luxury Hotel in Chicago
#78 Family Hotel in Chicago
#83 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from W Chicago Lakeshore staff and other travellers.
30 questions
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Houston, Texas

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Questions? Get answers from W Chicago Lakeshore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had a room on the 27th Floor facing the city and loved it!”
BreanaComer, 14 Apr 2017 | Read review
“Ask for a lake view.”
  • View from the room.
FRR94114, 14 Apr 2017 | Read review
“Room facing the Lake and away from the Elevators”
bmwdiscman, 11 Apr 2017 | Read review
“Room facing Lake Michigan”
surinderprakash, 6 Apr 2017 | Read review
“try and get a room overlooking the lake shore!”
tnyp244, 4 Apr 2017 | Read review
5 of 5