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W Chicago - City Center

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#94 of 185 Hotels in Chicago
Certificate of Excellence
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W Chicago - City Center
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2,346 Reviews from our TripAdvisor Community

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Showing 2,267: English reviews
Reviewed yesterday NEW

Was thrilled with their concierge : Eden Bernal , who brought the term Whatever , Whenever to life , with last minute table reservations that were otherwise impossible , to same day Bulls -Lakers tickets. Great Job Eden

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Helpful?
Thank Marc-Antoine Z
L
Reviewed yesterday NEW

The W city center is a typical W, with the typical W vibe and feel. I had a Fabulous room, which was large and had modern amenities (USB chargers, etc). The bathroom was large for a W and the bed was comfortable, as they usually are. The positives of the hotel: great service, decent bar scene with good food, casual...

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Helpful?
Thank Keith R
Minneapolis, United States
Reviewed 2 days ago NEW

I don’t know what’s happened to the W, but they used to have people working at the front desk so there were no lines, they used to have a pot of coffee to welcome guests, they used to have a newspaper in the lobby, they used to have people at the front desk who could tell you about your reservation...

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Helpful?
Thank Fabian H
Louisville, Kentucky
Reviewed 2 days ago NEW

The location was great and the front desk/concierge were very attentive. Unfortunately though, I could hear every conversation in the room next to me which made it very difficult to sleep. The bathroom was very small and the tub was corroded. The lounge bartender charged different prices for the same drinks and did not give a receipt which made me...

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Helpful?
Thank Clhawk1281
Taylorsville, Kentucky
Reviewed 2 days ago NEW

The W Chicago-City Center was a fun, centrally located, comfortable stay for a recent business trip. The room was clean, had interesting details, and every employee I encountered was incredibly helpful. My only complaints were the miniscule bathroom (easily dealt with), the lack of coffee maker in the room (this is kind of a disappointment for a business traveler), and...

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Helpful?
Thank missy_callaway
Madison, Wisconsin
Reviewed 2 days ago NEW

This was my first stay at W Chicago - City Center. The lobby was stunning, the staff gracious and efficient, and the food better than I've come to expect at most conferences. I would recommend this hotel to anyone visiting Chicago.

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Helpful?
Thank BarabooJane
Reviewed 3 days ago NEW

From a hotel perspective the location and the rooms both are great , moreover Eden from the concierge was really helpful in booking us great restaurants and Bulls tickets, even in the restaurants that she booked for us we got free drinks and appetizers, she really took good care of us :)

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Helpful?
Thank Karim A
Az
Reviewed 3 days ago NEW

The rooms are outdated and extremely small. It is over-priced for its price. There is always a long time at the front desk and agents aren't friendly at all. I inquired about the best restaurant near the hotel, instead of giving a friendly answer, she pulled out a piece of paper and hand it over to me. The way they...

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Helpful?
Thank Mtiam
London
Reviewed 3 days ago NEW

I tried to book a suite, for 2 adults and 2 small children. I could not because they told me that according to their policy, children are a fire hazard in a suite, but they would not be a fire hazard in a basic room. Needless to say, I didn't make the booking and don't intend to stay. I would...

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Helpful?
Thank Symbolics
Reviewed 4 days ago NEW

The hotel was fantastic- the concierge, Eden, really helped make our stay & celebration very special, so many thanks to her! Our suite was very nice and the hotel location was very convenient- perfect for exploring Chicago!

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Helpful?
Thank Rahul B

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
IPO
IPO
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $157 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Reservation Options:
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
Hotel Style:
#26 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#60 Luxury Hotel in Chicago
#61 Business Hotel in Chicago
#74 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from W Chicago - City Center staff and other travellers.
11 questions
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Questions? Get answers from W Chicago - City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check it out before you get into it.”
  • the stain on carpet
  • one corner
 of 5 bubbles 367fabianh, 6 Dec 2016 | Read review
“The higher up the better”
 of 5 bubbles Desiree_K13, 4 Dec 2016 | Read review
“Rooms are small with one chair at the desk.”
 of 5 bubbles janesM6927FJ, 4 Dec 2016 | Read review
“Not good for those with mobility issues; not easy getting between all levels and to all meeting rooms.”
  • Great office area in the room
 of 5 bubbles 698maddief, 3 Dec 2016 | Read review
“Book a larger room.”
 of 5 bubbles omrofan, 3 Dec 2016 | Read review
5 of 5
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