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The Gwen, a Luxury Collection Hotel, Chicago

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#68 of 186 Hotels in Chicago
Certificate of Excellence
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The Gwen, a Luxury Collection Hotel, Chicago
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3,105 Reviews from our TripAdvisor Community

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Showing 2,930: English reviews
Lombard, Illinois
Reviewed 1 week ago

This hotel is fabulous, the beds are so comfortable. The staff is great, friendly, and they have a happy hour from 4 to 6 pm... This hotel is attached to the upscale mall and is only an elevator ride to fabulous shopping and a food court on the 4th floor. Nordstrom's the anchor store, you can shop in the winter...

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Helpful?
Thank Mary ann B
Marcus C, Director of Sales at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you for your feedback. We are thrilled to hear you had a wonderful stay. We look forward to welcoming you back again soon.

Woodhull,IL
Reviewed 2 weeks ago

We had not stayed here before, but I will again. The lobby is beautiful, the staff friendly and helpful. Our room was recently renovated and was lovely. We stayed in room 1513 and had a fantastic view of Michigan Avenue and Lake Michigan in the distance. The bathroom was large with a tub and a separate shower. The toilet was...

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Helpful?
Thank Kim D
Marcus C, Director of Sales at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you for your feedback and insights. We will certainly take a closer look at the functionality of our lighting in the guest rooms. We hope to welcome you back again soon.

Reviewed 2 weeks ago

We went for a winter short trip to Chicago and stayed at the new SPG hotel the Gwen. It ends up that it is the old Conrad Hotel but re-decorated and updated. The room we had was also upgraded and other than the fact that it was looking at some offices it was very very nice. We enjoy the beautiful...

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Helpful?
Thank Dana S
Marcus C, Director of Sales at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Hello - Thank you for your feedback. We are thrilled to hear you had a wonderful stay and you enjoyed the newly renovated guest rooms. Next time we will ensure that you have a magnificent view overlooking the city. We look forward to welcoming you back to the hotel again soon. Warm regards, Gwen Hotel

Orlando, Florida
Reviewed 2 weeks ago

Great location in downtown wth beautiful lobby area. which connect to the mall (they need a sign there to point out that direction though). We had a few issue with the room when we checked in, The sink was clogged, there were a used soy sauce packet on the chair. We ask to be moved. Then our new room was...

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Thank Courtney L
Champaign, Illinois
Reviewed 2 weeks ago

Fantastic location (the former Conrad Hilton). Beautiful, huge, spacious lobby. From the street, take the elevator to the 5th floor to check in and go to a separate bank of elevators to get to rooms. Great property, great service. Confirms why I am a huge Starwood fan. You can get to the Shops at Northbridge without even stepping outside. Shake...

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Thank David H
Deerfield, Illinois
Reviewed 2 weeks ago

Recently stayed at the Gwen with my wife and daughter for a theater weekend. We got a great rate for a room with valet parking included! Rooms were spacious, beds comfortable. A little more of a modern twist than the rooms had been during the Conrad years. Public spaces were beautiful. Very modern, but also inviting with a dark wood...

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Helpful?
Thank David H
Marcus C, Director of Sales at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Thank you for your feedback! We look forward to welcoming you back again soon.

Michigan
Reviewed 2 weeks ago

Yes, the location of The Gwen is in a great area, filled with many shops, foodie havens, and within walking distance of many of the museums. We had read a lot of the reviews about the hotel prior to making our reservation. Many of them were unflattering, however I have traveled quite a bit, to many different cities, and this...

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Helpful?
Thank andjen1234
Marcus C, Director of Sales at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Hello - Thank you for the wonderful feedback. We are thrilled you hear you had a wonderful stay. We look forward to welcoming you back again in the future. Warm regards, Gwen Hotel

Reviewed 3 weeks ago

Not sure why this hotel is so highly rated. This is not a Luxury hotel per se. The Lobby is Amazing but the rooms are average at best. I felt it is overpriced. The name Luxury hotel doesnt match the room quality.

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2Thank Srinivas C
Marcus C, Director of Sales at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Hello- Thank you for your feedback. We are sorry to hear that you did not have an enjoyable experience while staying with us. You'll be happy to know that our guest rooms are currently undergoing a full renovation, which is expected to be complete by the end of March. We hope we can have the opportunity to welcome you back...

Roanoke, Virginia
Reviewed 4 weeks ago via mobile

I had a very comfortable stay at the Gwen. Having just finished the 17th floor renovation the morning of my arrival, I was the first to stay in my suite. The front desk and concierge were both super helpful, and housekeeping had my new suite immaculate. Besides the updates design and decor, and fantastic location, I really enjoyed that The...

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Helpful?
1Thank HotSpotJ
Marcus C, Director of Sales at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review

Hello, Thank you for sharing your feedback. We are delighted to hear you enjoyed staying in one of our newly renovated guest rooms. We look forward to welcoming you back again in the future.

Chicago, Illinois
Reviewed 4 weeks ago

This hotel exudes comfort from the moment you arrive. The front Desk Staff is friendly and inviting. I was in my room in minutes. The room was very comfortable and well appointed. The bed was a dream to sleep in. I hope to be back in Chicago again soon.

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Thank Timothy N

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Terrace Rooftop Bar
The Terrace Rooftop Bar
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 

Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $208 - $873 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#43 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Gwen, a Luxury Collection Hotel, Chicago staff and other travellers.
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Questions? Get answers from The Gwen, a Luxury Collection Hotel, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a view”
 of 5 bubbles KimD57, 5 Feb 2017 | Read review
“I can't speak for other floors, but the 17th floor had an amazing view of the city!”
 of 5 bubbles andjen1234, 30 Jan 2017 | Read review
“Floors above 5th have better views of the city.”
 of 5 bubbles 431robynb, 2 Jan 2017 | Read review
“Quiet rooms on 8th and 12th floors.”
 of 5 bubbles 501MarieS, 28 Dec 2016 | Read review
“Find another hotel or sleep on Lower Wacker”
 of 5 bubbles 16familyof5, 24 Dec 2016 | Read review
5 of 5