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JW Marriott Chicago

1,541 reviews
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Traveller (442)
Room & Suite (458)
Dining (63)
Overview
  • Excellent64%
  • Very good27%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,541)Write a Review
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All reviewsthe financial districtthe executive loungewillis towerthe loopsoaking tubseparate showerlobby barbeautiful hotelhuge bathroomhotel gymbeautiful lobbyart museumunion stationbusiness meetingfitness centerking roomchecking in
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411 - 415 of 1,488 reviews
Reviewed 18 March 2016

my first visit to Chicago,primarily for a hawks game.Pulled up to the hotel and were promptly greeted bags loaded and the car taken by the valet.Check in was quick,room was nice,clean with all marriots usual appointments,might i add a huge bathroom with great lighting.very good...More

Thank knechty
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 22 March 2016

Welcome to the Windy City! And thank you for your positive review, delighted in reading you had a memorable experience and all of our arrival processes were in place. Our role in representing both our namesake and luxury hotels in a highly competitive market is...More

Reviewed 16 March 2016

Lives up to its name right from the start. Check in was a breeze, the Receptionist was very polite. The room was clean and tidy, the Bathroom was beautiful. The service was hassle free. Beautiful lobby.More

Thank kanzj
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 17 March 2016

Thank you! Appreciate the kind words and high marks. Our Associates take great pride in delivering an elevated level of service reflective of our Midwestern roots; and those associates behind the scenes such as Housekeeping are equally proud of the service they provide in ensuring...More

Reviewed 13 March 2016

First, I want to say that this was a superb place to stay - really excellent. The staff to a person were all very friendly and polite. The room was extremely clean and well appointed. If you'll excuse one more "Mary-ott" pun, the room was...More

Thank XC130K9
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 14 March 2016

Thank you for the positive review and recommendation, financial considerations aside. Chicago, like its urban counterparts on either coast, is not conducive to the overnight parker and unfortunately these prices apply to visitors and residents alike. Where we do have an advantage though is our...More

Reviewed 10 March 2016 via mobile

We stayed at the jw Marriott in May 2015. The hotel is clean, and the room was very comfortable. We were easily able to walk to several major sites. Also, the front seat staff were all very pleasant and helpful. We would definitely stay here...More

1  Thank coconino1
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 10 March 2016

Thank you for your positive review, with your extensive travel history we are sincerely honored that even though your stay was last Spring, you included our hotel and staff into your TripAdvisor portfolio. As a seasoned traveler no doubt you realize that hospitality is a...More

Reviewed 9 March 2016

I was happy when I found JW Marriott in Chicago, and was thinking of staying there often every week I came back to Chicago. I really like that the bathroom was spacious, the main problem was the water in the bathtub would not drain. The...More

Thank niceangel888
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 10 March 2016

Regrettably we are at a loss that you didn’t address this while you were still in our care and able to respond in a more appropriate manner. An Engineer is available at all hours and would have rectified the situation with a slow draining bathtub...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Spa
Pool
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Pool
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 199 - USD 567 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Chicago
#14 Spa Hotel in Chicago
#23 Romantic Hotel in Chicago
#26 Green Hotel in Chicago
#29 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 199 - USD 567 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Chicago
#14 Spa Hotel in Chicago
#23 Romantic Hotel in Chicago
#26 Green Hotel in Chicago
#29 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (442)
Room & Suite (458)
Dining (63)
Pool & Beach (2)
Amenities (55)
Business Centre & Event Rooms (8)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
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Aquadad222
11 February 2018|
Answer
Response from wmakers2 | Reviewed this property |
I really don’t know where the starting line or check in is located. It is close to the Italian village if pasta loading is your pre-race thing.
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razmataz12
24 October 2017|
AnswerShow all 3 answers
Response from Charles G | Reviewed this property |
Opened up earlier Monday thru Friday than on weekends for excellent breakfasts. Can’t recall exact times - front desk staff very responsive and would provide exact times for when you plan to be there.
0
Votes
CathyNewYorkCity
10 October 2017|
AnswerShow all 4 answers
Response from Charles G | Reviewed this property |
No, it is a converted bank building.
0
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Room Tips
"The higher up you go the better your view"
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"The Concierge Lounge has a very nice selection of food for breakfast and in the evening. Everything is..."
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"Our room faced an inner courtyard - just an ugly concrete thing, but no traffic noise."
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"For a quiet room ask for one facing the alley."
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