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JW Marriott Chicago

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#39 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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JW Marriott Chicago
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1,376 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Chicago
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Showing 1,331: English reviews
Reviewed 3 weeks ago via mobile

A black guy, wearing a navy suit, London Fog navy diamond quilted coat and black gloves, walks into a hotel. He's rolling a piece of luggade and a coordinated backpack. The joke ends here. So, it's 1:55 AM (4/7/17 ) and I finally make it to Chicago after a few hours of delays. I arrive at the JW Marriott Chicago...

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Helpful?
2Thank Alewersjr
SergioFDP, Front Office Manager at JW Marriott Chicago, responded to this review

Thank you for your feedback Alewersjr. Our Director of Operations will be reaching out to you to further discuss your stay and experience. We thank you for your loyalty and hope to serve you again soon. SergioFDP

Trussville, Alabama
Reviewed 3 weeks ago

I was in town on business from Sunday-Thursday. The room itself was fine. It was clean, modern, and roomy. The fitness center was exceptional in my opinion, even offering free weights and classes. I found the hotel restaurants to be extraordinarily expensive, even for a hotel restaurant, but it was good. I would definitely stay here again.

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1Thank Dadoftheyear2016
Guilford, Connecticut
Reviewed 3 weeks ago

This is by far my favorite hotel in Chicago and probably the best Marriott property that I have ever stayed at. So often city union hotels are impersonal, not this one. The banquet staff went above and beyond day after day. Chadwick our CSM was amazing. Always there when he was needed. The culinary department incredible. Thank you Josh our...

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1Thank CTTraveler203
Chicago, Illinois
Reviewed 3 weeks ago via mobile

I simply cannot believe all the above average ratings. They're proof TripAdvisor has become really unreliable through the masses of indiscriminating reviews. I suppose beauty is in the eye of the beholder, and for that reason this JW gets away with it. I'm a top tier member of the Marriott rewards program and have stayed in JW Marriott properties around...

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Thank JezzaB312
Don L, Manager at JW Marriott Chicago, responded to this review

Dear JezzaB312, I am very sorry that your stay with us did not exceed your expectations. It is our passion to provide our guests with a curated and luxury experience. Please call us at ( 312 ) 660-8200 and ask for a manager on duty. We would very much appreciate the opportunity to discuss these matters with you for a...

Chicago, Illinois
Reviewed 3 weeks ago via mobile

Elegant, sophisticated and Classy hotel. You'll feel like your "on top of the world." Stunning lobby and top notch service. Stayed for our anniversary and enjoyed the pleasing JW hotel experience! Relaxing lobby bar. Spa available and a nice pool and whirlpool in hotel. Great part of the city to stay in also. Thanks JW Marriott Chicago.

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Thank MaryKelley
Chattanooga, Tennessee
Reviewed 4 weeks ago via mobile

Beautiful hotel with all of the classic amenities one could want and few surprises as well! Rooms are spacious for Chicago. Love the full length mirror next to the amply sized closet. The walk-in shower and soaker tub were fabulous! Stuff was friendly and the entire building is immaculate. Ask about the wi-if in your room. The front desk clerk...

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Thank Jesshunt254
Reviewed 4 weeks ago

Stayed here for 1 night in February, 2017 for business. As soon as you step in the lobby you get that unmistakable downtown, vintage, classy feel. As it was mid-week, it was clear most of the folks in the various lobby seating areas/bars were business travelers. Lobby was alive but far from loud or raucous. Staff was very attentive and...

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Thank Steve D
Blacksburg, Virginia
Reviewed 4 weeks ago

We arrived around 9:45 in the morning and checked in at the front desk. We were told that our room was not available yet (we didn't expect it to be!), but that they wanted to confirm our room preferences, and that they would work on getting us in our room ASAP. The check in attendant gave us a breakfast suggestion...

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Thank tommyb21
Reviewed 4 weeks ago

It's not very often I take time to write a review when I am happy. My stay at the JW Marriott in Chicago on Adams Street has been nothing but stellar. It is obvious this is a well managed hotel with great training for the staff. The hotel itself is a beautiful property with everything kept modern and clean. The...

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Thank Lhecht
Columbia, Maryland
Reviewed 4 weeks ago

I was there just last week for one night. The front-desk staff (Lilian) was very professional and check-in was smooth. I booked four rooms and she was very patient and handled the situation very well. Requested for late check-out and was promptly obliged. This is not my first stay here but each time I visit this hotel, it gives me...

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1Thank Alex T

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Lounge-JW Marriott Chicago
The Lounge-JW Marriott Chicago
Cuisines: American, Bar, Contemporary, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 

Additional Information about JW Marriott Chicago

Address: 151 W Adams St, Chicago, IL 60603-3601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $305 - $879 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Reservation Options:
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Also Known As:
Jw Marriott Chicago Hotel Chicago
Hotel Style:
#14 Business Hotel in Chicago
#14 Spa Hotel in Chicago
#23 Romantic Hotel in Chicago
#25 Green Hotel in Chicago
#27 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Chicago staff and other travellers.
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Questions? Get answers from JW Marriott Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced inward, away from the street and was very quiet.”
johnsY9477TA, 22 Apr 2017 | Read review
“Put your "Do Not Disturb" sign out even if you're checking out that morning. Housekeeping started knocking on my door at 7:30 am.”
DeannaB787, 19 Apr 2017 | Read review
“My view is usually of the city. I do not like the atrium view.”
I6678ECjackiec, 11 Apr 2017 | Read review
“Elite floor was great and quiet. Not much in the views department as it is an older building and shorter than many of its neighbors.”
stevedA1855JK, 29 Mar 2017 | Read review
“The upper floors are the best - - - pay the extra.”
TravelGalBT, 1 Mar 2017 | Read review
5 of 5