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Waldorf Astoria Chicago

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#13 of 186 Hotels in Chicago
Certificate of Excellence
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Waldorf Astoria Chicago
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2,158 Reviews from our TripAdvisor Community

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Showing 2,099: English reviews
Ningbo, China
Reviewed 18 December 2014

Most important note about this property is the staff, from time you arrive, they are absolutely wonderful. Needs are anticipated, and that is not an easy task. Everybody's stay is different, so I won't go into a lot of detail. Here are the highlights; -Location, steps off Michigan Ave -Two blocks from the Lakeshore running path (excellent fitness center as...

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5Thank jonathan f
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear jonathan f, Thank you so much for choosing again the Waldorf Astoria Chicago as your hotel of stay during this past visit with your family to the Windy City. It gives me great pleasure to read that you find the hotel’s location convenient, our rooms spacious and comfortable and that our service team has been consistently welcoming and warm...

Bettendorf, Iowa
Reviewed 17 December 2014

Our first experience staying at the W.A. We planned a long birthday weekend. In a word, Stellar! The week before our arrival, the concierge desk called to ask if we needed anything and what are plans during our stay. The level of excellence given to guests is wonderful. How can we make your stay better?(Is the mantra.) From the Bellman,...

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7Thank craig S
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear craig S, Thank you so much for letting the Waldorf Astoria Chicago be part of your celebratory birthday weekend and thank you kindly for sharing your candid feedback on TripAdvisor. I am truly pleased to read that you found the hotel’s location convenient and that our entire service team, especially our personal concierges Julie, Susan and Roy assisted making...

Warsaw, United States
Reviewed 15 December 2014

My wife and I needed a get away to recharge our batteries and do some shopping. This hotel lived up to its billing providing a very luxurious stay, extremely quiet, and was just steps to Michigan Avenue! Room was amazing! Hotel staff was very accommodating and were made feel welcome!

Review collected in partnership with Waldorf Astoria
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5Thank Matthew A
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Matthew A, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your quiet and relaxing getaway with your wife, and thank you for sharing your candid feedback. It gives me great pleasure to read that you found comfort in your suite and that you found the hotel’s location convenient. Thank you for...

Des Plaines, United States
Reviewed 13 December 2014

This is the first time I ever stayed at a Waldorf and it was incredible! This intimate and lux hotel off the Mag Mile is like stepping into a French fantasy. The beautiful exterior courtyard welcomes you into the posh interior. I was immediately upgraded to a suite and the love affair began! The spa is tranquil and inviting, the...

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6Thank Marcy W
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Marcy W, Thank you so much for giving us an opportunity to serve you and thank you also for sharing your candid feedback on TripAdvisor. I am delighted to read that you enjoyed the hotel’s design and décor and that you found the hotel’s location convenient. Thank you also for your positive comments pertaining to our Spa and Health...

NY, NY
Reviewed 10 December 2014

Was really excited to stay in this hotel, especially since I felt like this has been the one that's been escaping me (am normally either at the Langham or the Peninsula), so when I booked one of their medium suites, and imagined how cozy I'd feel in Chicago, in November, with a fireplace, I was elated. Womp womp womp. At...

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4Thank Anyuta320
WAChicago, Assistant Director of Rooms at Waldorf Astoria Chicago, responded to this review

Dear Anyuta320, Thank you so much for thinking of us and for giving us an opportunity to serve you on your last visit to the Windy City. I also appreciate you taking the time to share your feedback with us. I regret to read that your experience fell far below your expectations. I am deeply concerned about the level of...

Philadelphia, Pennsylvania
Reviewed 9 December 2014

My then-boyfriend surprised me with a night at the Waldorf Astoria Chicago to celebrate our two year anniversary, and I was stunned by the beauty of this hotel. The entrance and lobby are gorgeous. We had the Gold Coast Suite, which had stunning views of the city and a balcony (on which he proposed later that night!). The room was...

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4Thank classydame20
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear classydame20, Thank you so much for choosing the Waldorf Astoria Chicago to celebrate such a special occasion, and thank you for sharing this memorable experience on TripAdvisor. It gives me great pleasure to read that you enjoyed the décor and design of the hotel, but most importantly, that you found comfort in your Gold Coast Suite and you enjoyed...

Chicago, Illinois
Reviewed 5 December 2014

My family and I have been regularly staying here over the past 3 years since the hotel was formerly the Elysian. Each visit has been progressively and incrementally worse than the last. The quality of the service has slowly declined, the upkeep and routine maintenance of the rooms has gotten worse, etc., etc. It is still a nice hotel, but...

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1Thank jbrar1
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear jbrar1, Thank you for visiting with us again at the Waldorf Astoria Chicago and thank you for sharing your feedback of your most recent visit. Your loyalty is highly valued. I sincerely regret to read of the unfortunate experience you had during this last stay and how your past visits have not met your expectations. Your feedback is truly...

Woodhaven, Michigan, United States
Reviewed 5 December 2014

I've stayed at a many of hotels in my travels. We were looking for a quiet and nice hotel for a few day get away from home. Decided on the Waldorf. Well, it didn't disappoint. The outside is beautiful and the lobby is too. Check in was easy and we headed up to our room, looking forward to the fireplace...

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5Thank Andy P
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Andy P, Thank you so much for taking the time to share your feedback of your most recent visit with your girlfriend to the Waldorf Astoria Chicago. I am truly delighted to read that you decided to give us an opportunity to serve you, and most importantly, that your experience did not disappoint you. Thank you for your positive...

Schaumburg, Illinois
Reviewed 5 December 2014

Upon checking in to the hotel our room was not ready, mentioned we would receive an upgrade. Walked into the room and was the same room I reserved. A little confused unless it was the view that was upgraded? Never knew this hotel was a "No Tip" hotel until I arrived home and my niece told me, she was the...

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2Thank Michele L
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Michele L, Thank you so much for choosing the Waldorf Astoria Chicago to celebrate your husband’s birthday and for sharing your candid feedback on TripAdvisor. First and foremost, allow me to apologize for the several inconveniences and mistakes on our part that you had to experience during your visit, especially with regard to your check in process, the error...

Philadelphia
Reviewed 3 December 2014

We were guests in suite 2107 for 3 nights. As other reviewers noted there was insufficient glassware. The overall lighting in the room was marginal. Most annoying was the inability to print our boarding passes. The computer did not function. There was only 3 sheets of paper and the toner was very low. When I exited on Sunday morning I...

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4Thank Phillygirl007
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Phillygirl007, Thank you for sharing your feedback of your most recent stay at the Waldorf Astoria Chicago. I sincerely regret to learn of the inconveniences you encountered during your visit, especially with regard to the lack of glassware in your suite, our business center and our Front Door team. Thank you for bringing this to our attention. I have...

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Staying in Gold Coast

Neighbourhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more   less 

Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range: $485 - $860 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Travelocity, Booking.com and Jetsetter so you can book your Waldorf Astoria Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Chicago
#4 Family Hotel in Chicago
#4 Business Hotel in Chicago
#8 Spa Hotel in Chicago
#13 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Waldorf Astoria Chicago staff and other travellers.
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Questions? Get answers from Waldorf Astoria Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North views are the best.”
 of 5 bubbles chrishV8466BJ, 20 Feb 2017 | Read review
“Standard rooms seem a strong value. Our suite near the elevator did not have noise issues.”
 of 5 bubbles GoKate, 22 Jan 2017 | Read review
“My favorite room is the Astoria Suite with fireplace and terrace!”
 of 5 bubbles Mom2MGirls, 18 Jan 2017 | Read review
“If possible try to get a balcony at least”
 of 5 bubbles R8789GRmarkw, 6 Jan 2017 | Read review
“If you want to romanticize your trip, ask for a suite with a fire place. Very nice!”
 of 5 bubbles bryans540, 28 Dec 2016 | Read review
5 of 5