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Holiday Inn Express Hotel Cass

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Traveller (285)
Room & Suite (261)
Dining (56)
Overview
  • Excellent25%
  • Very good45%
  • Average20%
  • Poor7%
  • Terrible3%
Travellers talk about
“rooms are small”(116 reviews)
“hi express”(12 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Bar/Lounge
Fitness centre
2 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel Cass
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Special Offer: Book Direct and Save
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,099)
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447
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33
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245
447
188
65
33
Show reviews that mention
All reviewsrooms are smallthe magnificent milehi expressgreat locationfree breakfastyogurttwo blockstrader joesdowntown chicagothe breakfast areamag mileplace to sleepnavy pierwithin walking distancemichigan avefront desk staffwalked everywhere
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441 - 445 of 978 reviews
Reviewed 21 July 2014 via mobile

This hotel has small rooms, but they are well appointed and comfortable. The free breakfast had a good variety of foods. Great location for a quick trip to the city. I loved the historical charm of the building.More

Thank bestndwest
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 28 July 2014

Hello bestndwest, Thank you for writing a review after your recent stay. I am happy to hear you enjoyed our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions. As a fully renovated historic hotel in...More

Reviewed 14 July 2014

Room overpriced and very small. Bed was right by door. Cleaning cart, towels etc left in hallway for long periods of time. Did not see the cleaning people. Elevator too slow. Too many people waiting to get on or off. Especially in morning. Breakfast was...More

Review collected in partnership with Easytobook.com
Thank Eva P
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 21 July 2014

Hello, Thank you for writing a review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area.I will look into the situation of the cleaning carts in the halls....More

Reviewed 13 July 2014 via mobile

Really enjoyed staying here. Fran at the front desk was fantastic, very personable. Actually all the folks we encountered were very nice, always welcoming us back to the hotel. Like other reviewers have said the rooms are small but are very clean and utilize what...More

Thank sockie0117
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 15 July 2014

Hi Sockie0117, Thank you for your review. I am glad Fran was able to help you, at Hotel Cass we pride ourselves on our helpful friendly service. Thank you again for your feedback, we hope to see you soon.

Reviewed 10 July 2014

This hotel is quaint for sure, but the service, location, and price makes up for it. My fiance and I wanted to stay down in the city in a good location, but not pay a lot. We knew we would not be in our room...More

1  Thank Christy H
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 15 July 2014

Hi Christy H. Thank you for writing a review. I am glad you and your fiance enjoyed your time at Hotel Cass and took advantage of our location right in the heart of downtown Chicago. Thank you again for your review, and we hope to...More

Reviewed 8 July 2014

I come to Chi town at least one time per year...and this was my first time in the Holiday Inn in the old Cass Hotel. The place was clean...and very accommodating! The rooms are quite small, however, I don't come to the city to spend...More

Thank Alex G
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 15 July 2014

Hi Alex G, Thank you very much for writing a review. I am happy to hear that you enjoyed our hot, complementary breakfast, and location right in the heart of downtown Chicago. Thank you again, hope to see you again the next time you are...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 117 - USD 408 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 117 - USD 408 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (285)
Room & Suite (261)
Dining (56)
Amenities (29)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Tanisha B
4 February 2018|
AnswerShow all 7 answers
Response from TODD V | Property representative |
Hi Tanisha B - While we do not offer a shuttle to Navy Pier, there are many public transportation options detailed on the Navy Pier website. From our hotel, it is a short walk to the following buses: #29 State, #65 Grand... More
0
Votes
Geese99
29 September 2017|
AnswerShow all 8 answers
Response from TODD V | Property representative |
Hi Geese99 - Refrigerators and microwaves are available upon request and we'll deliver them to the room if available at that time.
0
Votes
Geese99
29 September 2017|
AnswerShow all 5 answers
Response from TODD V | Property representative |
Hi Geese99 - Refrigerators and microwaves are available upon request and we'll deliver them to the room if available at that time.
2
Votes
Room Tips
"All rooms are the same I believe but I only saw my room"
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"City View or High Floor"
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"Rooms on floors 6 and higher are quieter"
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"8th floor had an awesome view!"
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