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Holiday Inn Express Hotel Cass

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1,002 Reviews from our TripAdvisor Community

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Showing 893: English reviews
Bristol
Reviewed 17 September 2013

Selected this hotel based on reviews on TripAdvisor-how accurate they were! Smaller older hotel with many excellent points and few quirks due to age of hotel mainly but certainly didn't detract from a great stay. From arrival, the great staff were friendly, efficient and set the tone for my stay. It is central and walking is easy to most areas...

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Helpful?
Thank Pete A
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thanks for your review pjauk! We're so pleased you enjoyed your stay with us. We must say we're quite impressed with your familiarity with the L! Kudos to you. We hope to see you again soon, have a wonderful day.

Haifa, Israel
Reviewed 15 September 2013

We stayed 3 nights in the hotel. The hotel is located very centrally, walking distance to most major areas of the city. Very friendly and helpful stuff, very good breakfast. the air-condition is a bit noisy, and the room are tiny but has everything we needed. Fare price for location.

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Thank sxa1995
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review sxa1995! We're so glad you enjoyed our convenient location in the heart of downtown Chicago and friendly, hardworking staff. We thank you again and hope to see you again soon.

Iowa City, Iowa
Reviewed 11 September 2013

The location, staff, and history of this hotel are all fantastic. We enjoyed our stay, but did find the space to be very cramped; from the breakfast area, to the elevators, to the room we stayed in. I would caution readers - the space issue has nothing to do with hotel staff! This is an historic hotel and as such...

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Thank Kieran L
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello Kieran L, thanks so much for your review! As you mentioned, we're proud of the restoration and updating we've done to our property, while keeping as much of the original charm and historical integrity as intact as possible. Thanks again and we hope to see you again soon!

Berlin, NJ
Reviewed 10 September 2013

It's in a great location, it's nice & clean & the staff is terrific! There's no restaurant there but I loved the included breakfast served in the lobby/lounge area because it makes it a lot easier to get going & get your day started. Our room was kind of small but we didn't have to spend much time there anyway...

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Helpful?
Thank MandMinNJ
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review MandMinNj! We're thrilled you enjoyed your stay and look forward to seeing you again on your next trip to Chicago. Have a great day!

new york
Reviewed 10 September 2013

good location, adequate HIX breakfast, and if you can find a price below 100/night, go for it. the room is tiny, not surprising in downtown Chicago, a bed, a desk, not much more space in the room. The wall is pretty thin, you can hear other neighbors in and out all the time. one thing to complain about is the...

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Helpful?
Thank worldtravelexp
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review worldtravelexp. We're looking into the issue you raised and conducting remedial training as necessary. Thanks again and we hope you have a great day.

UK
Reviewed 10 September 2013

This was the best hotel we stayed in, it was so comfortable, clean and in a great location. The location was brilliant and within walking distance of a lot of day and night time activities. Everyone was really helpful and friendly and the staff were very accommodating. The free breakfast was second to none! If you're staying in Chicago you...

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Helpful?
Thank Claire N
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Claire N, thank you very much for your review! We're so thrilled you enjoyed your stay with us. We work hard to make sure our guests have a fantastic stay and we're so glad you did! Thanks again and we hope to see you again on your next trip to Chicago.

Indianapolis, Indiana
Reviewed 8 September 2013

My title best describes our room! Perfect for one. Two, if you love the one you're with! Though small, it was quite charming. Built in 1925, it was nice to stay in updated/renovated history. Since we spent so little time in the room, it wasn't an issue. The staff rocked, special thanks thanks to Hodji, the bellman who met us...

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Thank CharlieCN
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review CharlieCN! We really appreciate your kind words about our team members and Hodji and Lorraine, in particular. We thank you again for your review and hope to see you again soon. Have a great day!

Geneva, Illinois
Reviewed 7 September 2013

The hotel was great. Service staff was very friendly and helpful. Note that the rooms are very small. It used to be Hotel Cass, but now it is owned by Holiday. It still has the old charm. It is perfect if you aren't going to spend much time in your room. They are updated and clean. The bathroom sink seemed...

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Helpful?
Thank larryd6578
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review larryd6578! We're glad you enjoyed our complimentary hot breakfast, our vintage charm and convenient location in the heart of downtown Chicago. We hope to see you again soon, thanks again!

Greenlawn, New York
Reviewed 6 September 2013

The hotel is newly renovated. The free breakfast was great. The staff is very helpful. The price was exceptional for this great location. The room...is small there is no other way to put it. We had a corner room so I actually think we had move space. Having said that it is the city and space is at a premium....

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Thank Donna190
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Donna190! We agree that space in the city is at a premium and our rooms are comparable to other hotels in the downtown area. We're glad you enjoyed your stay and we hope to see you again soon!

Wisconsin
Reviewed 6 September 2013

Convenient location, clean rooms and remodeled bathrooms with a boutique feel. However, our room was the smallest hotel room I have ever stayed at. For similar price, I would stay at the Courtyard or Palmer, which have much larger rooms.

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Thank Emm C
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Emm C. We hope you have a nice day!

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Region: United States > Illinois > Chicago
Price Range: $161 - $533 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
5 questions
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New Hartford, New York
over a year ago
Las Vegas, Nevada
7 days ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to avoid staying close to elevator, could hear all night.”
ffamily5, 24 Mar 2017 | Read review
“Higher floors are best, above floor 8 at least”
, 16 Mar 2017 | Read review
“If you're concerned about room size, get a king room.”
TrixieP62, 13 Feb 2017 | Read review
“Ask for a room overlooking the city!”
A1434CXsusanc, 12 Feb 2017 | Read review
“Don't get a room on the 16th. floor. You'll hear the air handlers on the roof humming all night.”
docjk52, 25 Jan 2017 | Read review
5 of 5