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Holiday Inn Express Hotel Cass

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1 room 2 adults 0 children
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Holiday Inn Express Hotel Cass
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973 Reviews from our TripAdvisor Community

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Showing 867: English reviews
London, United Kingdom
Reviewed 8 November 2013

We were only visiting for 2 nights, however the hotel was great for what we needed. Hotel is in a fantastic location - lots of little deep dish pizzeria around and close to shopping and major sights. The staff at front desk were fantastic and went out of there way to organise specialized transport to fit our large amount or...

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Helpful?
Thank Shaun R
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review 233255093! We're so glad you enjoyed your stay and our helpful staff was able to accommodate you. We hope to see you again on your next trip to the Windy City. Thanks again and have a great day!

London, United Kingdom
Reviewed 7 November 2013

This hotel is a lovely hotel with really helpful polite and attentive staff in a great location 5min walk away from the Magnificent Mile and many other Chicago tourist spots. Ok so the rooms are on the small side but when you are visiting a city you are not in the room much (or you shouldn't be) so wasn't a...

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Helpful?
Thank Kay O
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Kay O! We're so glad you enjoyed our convenient location in the heart of downtown Chicago, comfy beds and complimentary hot breakfast. We can't wait to see you again on your next visit to our city! Have a great day.

St. Louis, Missouri
Reviewed 6 November 2013

Stayed at the Holiday Inn Express Hotel Cass for 3 nights recently. The hotel was very clean, staff was very friendly, and the rooms were comfy. The rooms are not huge but I am not here to hang out in the room. The hotel is located two blocks from Michigan Avenue and convenient to everything. A great hotel with a...

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Helpful?
Thank Mark R
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Mark R. We're so glad you enjoyed your stay with us, especially our complimentary hot breakfast and convenient location in the heart of downtown Chicago. Thanks again and we hope to see you again soon.

Minnesota City, Minnesota
Reviewed 4 November 2013

This hotel is located close to the Magnificent Mile and many other downtown Chicago sites. The service was exceptional. We were on a girlfriend get-away weekend, so appreciated the great tips on attractions to see, where to eat, and tours that were worthwhile. The rooms were small, but well-appointed. This more like a boutique hotel which makes sense once you...

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Helpful?
Thank Sue S
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello SueSchlicht, thank you for your review! We're so glad you chose to stay with us on your girls trip and that we could be of service to you and your friends. Thank you again and we hope to see you again soon.

Sao Paulo, SP
Reviewed 29 October 2013

Hotel Cass is a great place to stay near by Magnificent Mile. I went there to run Chicago Marathon. The hotel is just 1,6 miles from the start/finish line, not bad. You can go walking within 15 minutes. And you are just 2 blocks away from subway station,Michigan Ave (Niketown, Garmin,Apple), 4 blocks away from John Hancock Center (The Cheese...

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Helpful?
Thank Clamatsui
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello Clamatsui, thank you for your review and congrats on running the Chicago Marathon! We're glad you enjoyed our complimentary hot breakfast and convenient location. Thanks again and we hope to see you again soon.

Reviewed 24 October 2013

The location is good but the rooms are too small, the lobby is upstairs, and doesn't have ramp for strollers or wheel chairs, for 300 dollars a night you can do better. The parking was really expensive. The breakfast is ok, but nothing special

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Helpful?
Thank paulinamm
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thanks for your review paulinamm. Our parking is consistent with prices in downtown Chicago; due to the space constraint and dense population of being in heart of the city. Thanks again and we hope you have a nice day.

Chicago, Illinois
Reviewed 21 October 2013

This property was originally Cass Hotel that Holiday Inn took over. They did a complete rehab and did it well. However, rooms are still TINY. Bed and linens all great. Bathroom sink doesnt have sides to put anything. One slim small shelf to put your stuff. Hard to fit two people in same room. It was a great redo but...

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Helpful?
Thank margaretmarie
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello margaretmarie, thank you for your review! We're glad you enjoyed our historic renovations and attentive staff. Thank you again and we hope you have a nice day.

Falmouth, Massachusetts
Reviewed 21 October 2013

Hotel Cass, now operated as a Holiday Inn Express, is a block off magnificent mile, near tons of great resturants, convenient to public transport with friendly, knowledgeable staff with a boutique ambience make this a dynamite value for right down there in the loop. Hotel Cass is fine for business or families and ideal for tourists. Breakfast was a step...

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Helpful?
Thank Titamargs
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello Titamargs, thanks very much for your review! We're so glad you enjoyed your stay with us, especially our hot, complimentary breakfast, cleanliness and hardworking staff. Thanks again and we hope to see you again soon!

San Pedro Sula, Honduras
Reviewed 20 October 2013

I was received with a nice wellcome and smile at the front desk and two small bottles of water, service was fast, but as soon as I arrived at my room things started to get sour. My wife and I arrived at midnight very tired and eager to get into the queen bed which indeed was in the little room,...

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Helpful?
Thank Carlos R
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Cass, responded to this review

Dear Carlos R, Thank you for taking the time to provide feedback on your stay. It is unfortunate the service and accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we get very seriously. We have shared your comments with the staff and we’re confident the necessary adjustments will be...

Winnipeg, Manitoba, Canada
Reviewed 19 October 2013

This is our second stay at the Hotel Cass, this time for the Chicago Marathon. The hotel is very nice, even if the rooms are a bit small. The location is exceptional - within walking distance of many major attractions, shopping and restaurants. The value for your stay is top drawer. The front desk staff are very friendly. When I...

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Helpful?
Thank Peter D
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Peter D, thank you for your review! We're thrilled you gave us the pleasure of hosting you again and are so glad you enjoyed your stay with us. We hope to see you again, have a great day.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Region: United States > Illinois > Chicago
Price Range: $108 - $1,141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
3 questions
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New Hartford, New York
over a year ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't choose this hotel for the views. Rooms are adequate.”
 of 5 bubbles 768de, 29 Dec 2016 | Read review
“If you want a room with a desk, you should be sure to ask. Not all rooms have one.”
 of 5 bubbles KSfamily00, 16 Dec 2016 | Read review
“get high floor”
 of 5 bubbles Tipwadee2014, 19 Oct 2016 | Read review
“Definitely not the 8th floor please”
 of 5 bubbles Chenchu Surindra Avula , 18 Oct 2016 | Read review
“Our room on the 11th floor was fine in every respect. Some A/C noise but not enough to bother us.”
 of 5 bubbles 4liamc, 2 Oct 2016 | Read review
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