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Holiday Inn Express Hotel Cass

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963 Reviews from our TripAdvisor Community

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Showing 859: English reviews
Chennai (Madras), India
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 October 2016

If you got business needs in Downtown, good place where you will get free break fast and Wi-Fi. However, the room i got is on 8th floor and it is so small that i could barely fit it.Staff and Manager were very friendly and good service. All is well except that i don't have a fridge or oven in that... More 

Helpful?
Thank Chenchu Surindra Avula
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Chenchu Surindra Avula - Thank you very much for posting your review. We are happy to learn that you enjoyed your stay, as well as our free Wi-fi and hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago... More 

Shanghai, China
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 October 2016

I used to live at River North in Chicago, so I'm very familiar with this area. the Hotel is very close to the Magnificent Mile and just steps away from my favorate TJ Max and Marshall. the room is small and cosy with comfortable bed. i guess if you have two people stay, it'll be a little bit crowd. the... More 

Helpful?
Thank Iveca
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Iveca - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We hope to see you again soon. More 

Madison, Wisconsin
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 October 2016

Clean, comfortable hotel that is conveniently located near the Magnificent Mile. Great mattresses - both of us slept well and woke up refreshed. Free breakfast is standard HI Express buffet fare that is kept well stocked throughout the morning. Very friendly staff. The architecture and decor are attractive and fun. The rooms are as small as other reviews state they... More 

Helpful?
Thank Jason B
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Jason B - We appreciate your review. We are happy to learn that you enjoyed our hot, complimentary full breakfast spread, and that our friendly staff was able to assist you. Thank you again for your time and we look forward to seeing you soon. More 

Chicago, Illinois
Level Contributor
102 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 9 October 2016 via mobile

Stayed for two nights. Hotel is quant and clean. Location is great. Close to Michigan avenue with a ton of shopping and restaurants. Room - tiny. Very tiny. Tv on side wall. Awkward to watch at bedtime. Lots of channels though. Parking garage - height limit of 6'2". So if you have a pickup truck you have to find another... More 

Helpful?
Thank KMALS
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi KMALS - Thank you very much for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for your feedback, and we hope to welcome you back in the future. Safe travels. More 

Taipei, Taiwan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 October 2016 via mobile

Checked in on 10/6 after 11 PM, first room there was a bug on the bed, second room the keys didn't work, finally we settled on the third room but were already exhausted. And the 3rd room there was no shampoo but only body gel, lotion and conditioner. I had to get the shampoo downstairs myself which was so odd.... More 

Helpful?
Thank cameraclaire
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi cameraclaire - Thank you for your detailed review and for staying with us. We have shared your comments with our team and will conduct remedial training as appropriate. We appreciate your candid feedback about some items not being to standards in the room, such as the shampoo. We will certainly ensure these types for things are checked daily so... More 

North Carolina, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 October 2016 via mobile

This hotel is in a great location for exploring Chicago. The mini fridge was convenient, with Trader Joe's just across the street. And of course enjoy the hotel's free breakfast. Front desk had good restaurant recommendations, and very helpful with directions etc. Will definitely return!

Helpful?
1 Thank NCbrenda
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi NCbrenda - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. We hope you have a nice day. More 

Dublin, Ireland
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 October 2016

The location of this hotel is great. Its sits between magnificent mile (very commercial) and Clarke Street (where one would find many bars and places to dine). There is a metro stop close by on the red line which connects with many other lines making public transport the best option. We got a basic room for three days and it... More 

Helpful?
1 Thank Michelle K
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Michelle K - Thank you for your review following your recent stay with us. We are thrilled to learn that you enjoyed your stay. Thank you again for your time and we look forward to seeing you soon. More 

Wisconsin
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 October 2016 via mobile

Location is great, rooms are clean, bed is comfortable, staff is efficient and friendly, free breakfast isn't bad. Why the "poor" review? Our room at a weekend rate of $228 (including taxes) a night was small and faced 3 walls-couldn't even see the sky! Maybe there were better rates. We made our reservation through the Holiday Inn 800 number which... More 

Helpful?
Thank ExperiencedWarrior
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi ExperiencedWarrior - Thank you for your detailed review and for staying with us. We are happy to hear that our friendly staff was able to assist you. While we do our best to offer other rooms or upgrade, it isn’t always possible based on availability and our capacity. We hope to welcome you back in the future. Safe travels. More 

County Dublin, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016

An ideal value-for-money hotel right in the heart of Chicago - particularly so as breakfast is included. Nearest stop on the City bus tour is just around the corner - a five-minute walk! The staff were extremely friendly and helpfull and seemed genuinely determined to ensure everyone had a pleasent stay. Room was compact, bed comfortable and shower very good...what... More 

Helpful?
Thank 4liamc
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi 4liamc - Thank you very much for posting your review. We are happy to learn that you enjoyed your stay, and that our helpful staff was able to assist you. We hope to see you again soon. More 

Englewood, Colorado
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 September 2016

I guess you get what you pay for, for the most part, and I also got an IHG point bonus for staying here, which softened my disappointment upon seeing my room. The queen-sized bed barely fit in the room, which lacked a closet and any other place to possibly hang one's clothing. I had to hook a couple of hangers... More 

Helpful?
1 Thank happyadventurer5280
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi happyadventurer5280 - Thank you for your detailed review and for staying with us. We have shared your comments with our team and will conduct remedial training as appropriate. We hope to welcome you back in the future. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Region: United States > Illinois > Chicago
Price Range: $113 - $1,147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
3 questions
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New Hartford, New York
over a year ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get high floor”
 of 5 bubbles Tipwadee2014, 19 Oct 2016 | Read review
“Definitely not the 8th floor please”
 of 5 bubbles Chenchu Surindra Avula , 18 Oct 2016 | Read review
“Our room on the 11th floor was fine in every respect. Some A/C noise but not enough to bother us.”
 of 5 bubbles 4liamc, 2 Oct 2016 | Read review
“Get a room on an upper floor because of all of the noise from the street, especially sirens and garage alarms.”
 of 5 bubbles happyadventurer5280, 29 Sep 2016 | Read review
“Don't bring too much or it won't fit.”
 of 5 bubbles Holmesmcjj, 12 Sep 2016 | Read review
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