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Swissotel Chicago

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Traveller (1254)
Room & Suite (826)
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Overview
  • Excellent54%
  • Very good29%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“palm restaurant”(143 reviews)
“navy pier”(673 reviews)
“the river”(405 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Swissotel Chicago
Offers & Announcements: Stay Longer, Save More!
Offers from Swissotel Chicago
Offers & Announcements: Stay Longer, Save More!
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Reviews (4,799)
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4,532 results
Traveller rating
2,381
1,274
485
231
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2,381
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485
231
161
Show reviews that mention
All reviewspalm restaurantnavy pierthe rivercorner roommillennium parklobby barmichigan avefitness centerper daybusiness tripbeautiful hotelthe magnificent mileking bedvalet parkingthe loopmag milekeenan
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1,181 - 1,185 of 4,532 reviews
Reviewed 26 October 2016 via mobile

3rd time staying at this property. First, love the views from all the rooms but particularly the corner suites. Top floor pool and exercise center are pretty impressive as well. Elevators are a little wonky and I've had to wait past check-in to get into...More

Thank QBNIVY
Response from Brittany R, Manager at Swissotel ChicagoResponded 1 November 2016

Dear will c, Thank you for taking the time to review our hotel and your most recent stay. I am delighted to hear you enjoyed our rooms and facilities. We hope to welcome you back in the future. Best, Brittany R Marketing Manager - Swissotel...More

Reviewed 25 October 2016 via mobile

The hotel was fantastic. I had a fair share of requests and they never let me down. Very attentive. My last night of 3, I went to an early dinner with my wife so we could rest up before leaving early for Italy. Had a...More

1  Thank tomhaugen
Response from Brittany R, Manager at Swissotel ChicagoResponded 1 November 2016

Dear tomhaugen, We very much appreciate you taking the time to share your experience while staying with us at Swissotel Chicago. There is nothing worse than loosing your passport while traveling and I am happy our team was able to assist in locating it. We...More

Reviewed 22 October 2016

The Swiss Hotel is a great option for a downtown experience. The staff is wonderful and friendly, the lobby area is clean and inviting. Room service was prompt and accurate. The rooms we had were all spacious.More

Review collected in partnership with Swissotel Hotels & Resorts
Thank amytF4871FL
Response from Brittany R, Manager at Swissotel ChicagoResponded 1 November 2016

Dear amytF4871FL, Thank you for taking the time to share with us your experience and the kind comments regarding you most recent stay. I am happy to hear you found our staff to be helpful and our room service to be prompt. We hope to...More

Reviewed 22 October 2016

Had a long delay on Amtrak and they comped this hotel for the night....what a wonderful surprise!! The staff,at midnight, was very understanding and patient with us very tired travelers!!! The room was perfect and the views spectacular!! I Would stay there again when in...More

Thank gypsywife2016
Response from Brittany R, Manager at Swissotel ChicagoResponded 1 November 2016

Dear gypsywife2016, Thank you for the wonderful comments about your most recent stay at Swissotel Chicago. Arriving to the hotel at midnight is something no one looks forward to. I am delighted to hear our staff was able to quickly accommodate you with pleasure. We...More

Reviewed 20 October 2016 via mobile

We stayed for our first trip to Chicago. We were upgraded to an incredible river/lake view. We had great service from everyone at the hotel. Only complaint was the "hi-tech" elevators at busy times because a mess trying to get into rooms as one elevator...More

Thank DK_Schneider
Response from Brittany R, Manager at Swissotel ChicagoResponded 1 November 2016

Dear DK_Schneider, Although I am pleased to hear you enjoyed your stay, I would like to apologize for the frustrations you experienced with our elevators. We try to explain the system to everyone at check in, I'm sorry this was not articulated to you. We...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 181 - USD 472 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 181 - USD 472 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1254)
Room & Suite (826)
Dining (74)
Pool & Beach (33)
Amenities (68)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
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Sarge S
15 April 2018|
Answer
Response from MichalTolman | Reviewed this property |
I don’t know if they allow dogs. They don’t have a grass. This is a hotel in the middle of the city. I also don’t know if they have suites on the lower floors. You should call them about you and your dog.
-1
Votes
Adcast
10 April 2018|
AnswerShow all 4 answers
Response from mmfred | Reviewed this property |
We just stayed recently. We were in the 19th floor and room was renovated. We were happy with our stay. Don’t know about the pool area, it was winter. Definitely a good location.
1
Vote
Yuki H
5 March 2018|
AnswerShow all 2 answers
Response from Linda C | Reviewed this property |
If your room is not ready, they will hold your luggage. Most times, rooms are ready by 1pm.
1
Vote
Room Tips
"Go for lakeview"
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"views of lake or river"
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"1902 had a lovely view"
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"If you can afford to stay in one of the wrap around suites, do it."
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