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Swissotel Chicago

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#65 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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Swissotel Chicago
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3,775 Reviews from our TripAdvisor Community

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Showing 3,558: English reviews
Minneapolis, Minnesota, Usa
Reviewed 19 May 2015

Thursday Friday business meeting. The hotel was very busy with multiple groups. Check in was fairly easy but the room wasn't ready. The front desk person said a Jr Suite was currently available if I would like to upgrade. I asked if my guest status or credit card automatically upgraded me. I was told no because the hotel was sold...

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Helpful?
Thank JandJMSP
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you very much for choosing to stay with us. While we have been busy lately, we're glad we were able to provide a peaceful and productive area for your meetings. We hope you return and let us know if there is anything we can do to make your next stay even more comfortable. Best regards, Patrick Cook...

Riyadh
Reviewed 19 May 2015

I went in August 2014 with my family. Although the check-in process took very long as it was crowded, they made up for it with a free upgrade to one of our rooms (we had booked two classic rooms, and they upgraded one to a deluxe corner king room connecting to the other classic room). That's how to deal with...

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1Thank Tifa S
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for staying with us. You mention all the attractions in walking distance. Since August of 2014, the area has even more to offer - Maggie Daley Park has opened with several kid-friendly activities, and just today 3 more blocks of the Riverwalk have opened. We hope you can return soon to take advantage of our convenient...

Madison
Reviewed 18 May 2015

The hotel is beautiful, the views are amazing and the location is great if you want to be in the heart of downtown, but it is over priced. The kids suite package was disappointing. They don't have VIK check-in desk for kids, the toys are used, scribbled in and not all of them were age-appropriate. My daughter loved the pool...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Crystal H
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Crystal, Thank you for your feedback regarding our VIK Suites. I will pass your note along to our team regarding the condition of the toys; we haven't heard this feedback before, but certainly want to have them replaced. Thank you for staying with us, and if you have any additional feedback please feel free to reach me at the...

naples
Reviewed 17 May 2015

There are many hotels near this one that are just as good or better. There are excellent views of the city from the higher floors in all directions. I don't like the trend for "modern" hotels to have the checkin desk out in the open with no designation of where to stand, no lines, or ropes. It's confusing and disorienting....

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Helpful?
Thank chazb0
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Chaz, Thank you for your review. We certainly have excellent views of the city, Navy Pier and Lake Michigan--we're glad that you enjoyed them during your stay! I will be sure to pass your compliments on the buffet to our culinary team, too. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Thousand Oaks, California
Reviewed 17 May 2015

I stayed at the Swissotel in Chicago in May. It is Ina great location, next to the river and with view of the lake. The room was very clean and well decorated. Check in was quick and the staff is very friendly. It was walking distance to most of downtown Chicago and great restaurants and shopping.

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Helpful?
Thank Sansak907
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your review, and also for supporting Swissotel's sustainability efforts through the "Earth Day, Every Day" program! We hope you'll return for another Chicago trip soon. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Honolulu, Hawaii
Reviewed 17 May 2015

The Swissotel has a good location and offers great views of the city. The staff is friendly and the rooms are comfortable and clean. My only complaint is that the bathroom had several broken vertical blinds making it look like a toothless smile when you attempted to close the blinds. Normally, this wouldn't be much of a problem except our...

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Helpful?
Thank dr s
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for leaving us this review. I'm happy to know that you enjoyed the views from your guest room, as well as our location. I hope we were able to fix those blinds for you while you were still staying with us; if you have any other feedback, please feel free to reach me at the number...

Minneapolis, Minnesota
Reviewed 17 May 2015

Very nice modern hotel in a great location. Our room had a great view of downtown, Navy Pier and the lake. The service was great - even the room service food was very tasty and an adequete amount of food.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Stephen L
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Stephen, Thank you for your 5-star review. The views of Navy Pier and Lake Michigan are pretty spectacular, aren't they? We hope you'll visit us again soon! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Southfield, Michigan
Reviewed 17 May 2015

We contacted Swissotel months in advance for hotel reservations. We used the recommended mobile pre-arrival check-in too. When we got there though, we still waited nearly 40 minutes in a ridiculously crowded lobby full of conventioneers for our room to be available. No attempt made by the registrar or anyone else to make the situation better either. That was a...

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Helpful?
Thank VaporK8
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for leaving us this feedback regarding your stay. We're happy to know that our concierge staff accommodated your requests, and made some recommendations--they are definitely knowledgeable about our city! We want to thank you for your patience during the check-in process. This tends to be a very busy season for us, and I wish we would...

Los Angeles, California
Reviewed 16 May 2015

Allow me to share my experience with you... I chose to stay at this hotel, based on my brother's recommendation (he's been here a few times). As my taxi driver pulled up, someone came to open my door and get my luggage; another person greeted me and opened the door for me, and once in the lobby, I was directed...

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Helpful?
Thank perfectdestination
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for leaving us this review. We want to again apologize for the condition of your room when you arrived--that is not acceptable, and does not demonstrate the high standards we have set at our hotel. I am glad, however, that we were able to reconcile this issue, and that you enjoyed the service you received. We...

New York, NY
Reviewed 15 May 2015

I last stayed here seven years ago, and it seems like not much has changed. The decor seems a bit dated, and I just don't expect in this class of hotel to have a TV that takes forever to respond to the remote. That may seem like a small thing, but when you're trying to find the news or a...

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Helpful?
Thank grobma
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for leaving us such a thoughtful and detailed review. Your feedback regarding some of our amenities is very helpful for our team, and we will be sure to review what you shared with us. We're glad that you enjoyed your stay, including the views from your suite. Safe travels, and we hope to see you on...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $232 - $634 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
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Questions? Get answers from Swissotel Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the elevators.”
 of 5 bubbles elizabethpK1010RW, 16 Mar 2017 | Read review
“Rooms with view to the Navy Pier area or Lake Michigan must be great.”
 of 5 bubbles 35tonia, 9 Mar 2017 | Read review
“I love the Corner suite, I would definitely book it again.”
 of 5 bubbles , 6 Mar 2017 | Read review
“Corner rooms are incredible!”
  • Our view
 of 5 bubbles X6612KDtoms, 6 Mar 2017 | Read review
“Get a corner room! Great view!”
 of 5 bubbles W3121WXjt, 3 Mar 2017 | Read review
5 of 5