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Swissotel Chicago

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#66 of 185 Hotels in Chicago
Certificate of Excellence
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3,680 Reviews from our TripAdvisor Community

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There are newer reviews for Swissotel Chicago
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Showing 3,470: English reviews
Reviewed 1 week ago via mobile

We were in Chicago for New Year's eve. This hotel is a great spot - Close to Millennium Park and Navy pier. The staff was friendly and helpful. The rooms were spacious and clean. Overall, we had a great stay downtown. Too many glitches for a hotel such as this. Our room key didn't work because the wrong number was...

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Helpful?
Thank Wolverine514
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Wolverine514, Firstly, we would like to thank you very much for sharing your travel New Year experience you had with the Swissotel Chicago on this portal. We love to read that you had a great stay downtown and that you enjoy the specious rooms. On the other hand, we are very disappointed to read that your overall experience was...

Chicago
Reviewed 1 week ago

My family and I visited this hotel as a Christmas gift from my parents. I had some concerns when we arrived as to the package we purchased. I can't say enough about the young man named Ben, who saw to our check in. He could see (and hear) that I was a bit frustrated with some of the info given...

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Helpful?
Thank dmalone505
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff including Ben enjoyed catering to your needs as much as you enjoyed your stay. We are thrilled to hear that Ben was able to change your perspective about out Hotel and contributed toward your wonderful...

Reviewed 1 week ago

Great location, although with the current construction a bit difficult to enter/exit. We upgraded to a junior suite during check in and it was well worth it. My sister drove up from Louisville to pick my wife and I up, and stayed with us for the night so we had a party of 3. The junior suite was very spacious...

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Helpful?
Thank michael m
Charleston, South Carolina
Reviewed 2 weeks ago

Comfortable room, great view, great swimming pool which was empty/ underused. I swam alone in it for ~40 minutes despite traditional safety warnings not to. I was in Chicago during the Cubs' home game of the 2016 World Series. Pain in the butt to walk several blocks to/ from the Red Line L to go to Wrigley Field or theatre...

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Helpful?
1Thank PatBB
Morris, Illinois
Reviewed 2 weeks ago

My husband, son and I came here for NYE. We have had the trip planned for quite some time. I was very excited to use this hotel for the first time. We have been to quite a few in the city and I like to compare. I had really expected better service. The hotel offered online checkin and out and...

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Helpful?
1Thank Erica N
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Erica, Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please allow me to offer our apology for the experience you had during your stay. On busy nights such as NYE, sometimes the parking department is forced to...

Reviewed 2 weeks ago via mobile

I was there recently and stayed there for two nights. As soon I arrived I was welcomed by Eric outside and helped us with our luggages. When I approached to the front desk initially I was helped by Ben which was very helpful. I had to go back to my car and get my wallet and I was helped by...

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Helpful?
Thank Endrit T
Fort Lauderdale, Florida
Reviewed 2 weeks ago

We have used this hotel 4 times and have been very happy in the past, but this time was very disappointed. We booked the Executive suite and so much was wrong. Broken closet door, broken pull out bed, the safe did not work then they came to fix it with new batteries then next day got ready to go shop...

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Helpful?
1Thank Colette K
New York City, New York
Reviewed 2 weeks ago via mobile

Love the Swiss chocolate, watch and the hotel. Nice, elegant and not sky rocket prices. Good view clean room and nice food choices and drinks. Walking distance to downtown and the shore and by the river. Would recommend

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Helpful?
Thank Oturanboga
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Oturanboga, Thank you for your 5-star review! We are thrilled to hear that you enjoy the Swiss chocolate, the décor and the location of the Hotel. We are delighted that everything was up to your standards and we truly appreciate your feedback. Thank you again and hope to have the pleasure of welcoming back soon! Kindest Regards, Brittany R...

Salt Lake City, Utah
Reviewed 2 weeks ago via mobile

This hotel was great. It's close to Navy Pier and the cloud gate, there is shopping and did nearby, and it's close to transit so getting to different areas is easy. The room was clean and well put together.

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Helpful?
Thank Steve H
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Steve H, Thank for this wonderful review! We are so happy to hear how much you enjoy the location and the décor of Swissotel Chicago! Thank you again and we look forward welcoming you back! Best, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

Chicago, Illinois
Reviewed 3 weeks ago

I was solo on Christmas night (consequence of house renovation) so decided to treat myself to a few nights away from my rather spartan apartment and booked into a suite at the Swissotel. The rates over Christmas for a suite were less what they normally are for a standard room. The lobby was surprisingly busy with a wedding in house,...

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Helpful?
1Thank KR-ORD

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $191 - $520 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
TripAdvisor is proud to partner with Expedia, Fairmont Hotels, Hotels.com, Priceline, Travelocity, Cheap Tickets, Booking.com and Jetsetter so you can book your Swissotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We picked the cheapest rooms facing the city and the view was great”
 of 5 bubbles gabriellehp, 16 Jan 2017 | Read review
“Ask for a river view. East to Navy Pier or West to Trump Tower (lol)”
 of 5 bubbles 336scottc, 11 Jan 2017 | Read review
“Junior suite for more room, if needed”
 of 5 bubbles T791PFmichaelm, 4 Jan 2017 | Read review
“Rooms ending in 01-06 have the most unobstructed river views.”
  • View east towaerd lake on a rainy evening.
  • View west.
  • View back toward foyer.
  • Desk area with living area beyond.
  • Main bath.
  • Entry Foyer.
  • Foyer Bath.
  • Suite bedroom.
 of 5 bubbles KR-ORD, 27 Dec 2016 | Read review
“Tell desk clerk why you are there.”
 of 5 bubbles K9709HSsues, 18 Dec 2016 | Read review
5 of 5
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