We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Swissotel Chicago

Show Prices
#64 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Swissotel Chicago
Swissotel Chicago
Panoramas (16)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,637 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Swissotel Chicago
See the most recent reviews
Showing 3,433: English reviews
Fenton, Michigan
Reviewed 1 week ago via mobile

First time staying here. LOVE this hotel. Wonderful accommodations, lots of special touches. Great bar open late and wide food choices. Breakfast on the concourse level was absolutely amazing. Our waiter, Ylln was perfection. Doorman Eric was fantastic. Very helpful concierge. Close to great shopping on several directions. Multiple nearby restaurants with huge variety. Wildberries for great breakfasts only 3...

 Report
Helpful?
Thank Dawn54
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Dawn54, Thank you for taking the time to write a review about the Swissotel Chicago. We are so happy to hear that you LOVE the hotel. It is a great to hear that you find out bars and restaurants nicely appointed and that out Concierge and Geneva team was helpful and was able to asset with your needs. Your...

Coralville, Iowa
Reviewed 1 week ago

We stayed 4 nights at this highly recommended hotel in Chicago over the Thanksgiving weekend of this year. The room was spacious, courteous service at front desk and bellman. Our bed was not comfortable and the housekeeping was awful. After the first night, room was cleaned well, the others.....barely cleaned, if cleaned at all. Our cups were left with tea...

 Report
Helpful?
Thank ntune
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear ntune, Thank you for your review of your latest stay. While we are happy to hear that our Front Office and Bell Staff provided courteous service, we are disappointed to hear about your Housekeeping findings. We pride ourselves in providing excellent service throughout the hotel, and this does not meet our standards of course. The items that were overlooked...

Nasushiobara, Japan
Reviewed 1 week ago via mobile

I've stayed here a number of times and it's a good hotel in Chicago in a convenient location near Michigan. Hotel is comfortable; rooms are relatively spacious with decent amenities. Hotel restaurants/room service are expensive and a bit limited but OK. The exception from that is the morning coffee in the lobby bar. Micheal is super friendly guy, makes good...

 Report
Helpful?
Thank Louise A
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Louise A, Thank you for taking the time to share your experience on Trip Advisor. We were so excited to welcome you back to our hotel. It is delight to hear that you enjoy our Swissotel location, amenities and the morning coffee prepared by our amazing colleague Michael. We will share your feedback with rest of the leaders about...

Reviewed 1 week ago via mobile

Room is clean. I like fitness room. Nice view from there. Nice view from my room. Friendly staff. Easy to walk around the area. Not free wifi not free for parking. Nice bar. Friendly stafff. The price is ok :)

 Report
Helpful?
Thank Js S
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Js S, Thank you for posting a review on Trip Advisor. It is delight to hear that you enjoy the Swissotel fitness club and the view from your room. At the same time we are disappointed that your stay did not meet all of your expectations. We do understand how expensive the city can get especially with parking. We...

Orlando, Florida
Reviewed 1 week ago

If you want luxury in the big city this hotel is it. I have stayed in many hotels in the past in Chicago and this one is excellent. The rooms and lobby are pristine!!! The views of the city in the rooms are breathtaking. It is very conveniently located in the heart of downtown and connects underground with a lot...

 Report
Helpful?
Thank Kanesha R
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Kanesha R, Thank you for the amazing five star review! We are so happy to see that you enjoyed your stay and thrilled that we made the Swissotel Chicago the right place to be. It is great to see that you got to enjoy our location, the lobby designed and the view from our rooms. We are also sad...

Plano
Reviewed 1 week ago

We stayed in a lake view room for the Chicago Marathon, the hotel was amazing. it is located close to everything you need. I walked to the start line in the morning and it was less than a block to the bus station which I used several times during my stay. I have nothing to complain about if I ever...

 Report
Helpful?
Thank Eric M
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Eric M, Thank you for taking the time to share with us your comments on your most recent stay at Swissotel Chicago. We are so pleased to hear our location was perfect for your marathon travels! We look forward to welcoming you back in the future. Best, Brittany Marketing Manager - Swissotel Chicago brittany.robbins@swissotel

Reviewed 1 week ago via mobile

I was very satisfied during my stay in the hotel especially from the gentelman working on the bar next to the front desck for his kindness and hospitality and friendly behavior specially Mr michael and Bradley from the front desk.

 Report
Helpful?
Thank mardigue
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear mardigue, Thank you for the wonderful comments and mentions to our staff members, Michael & Bradley. We have pass along your comments to their department so they are recognized for their wonderful service. We look forward to welcoming you back in the future. Best, Brittany Marketing Manager - Swissotel Chicago brittany.robbins@swissotel

Leicester, United Kingdom
Reviewed 1 week ago via mobile

This review will be short as we only got as far as check in. We paid over £260 (£'s not $'s) for a night and went to check in at 7:30pm. We were told it was oversold and that we were being sent to the Hard Rock Hotel. They offered the taxi fare there and we argued for return fare...

 Report
Helpful?
Thank jolyn52
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear jolyn52, Thank you for taking the time to share your experience about our hotel. We sincerely appreciate your feedback and we are deeply sorry for your unpleasant experience. Unfortunately, at that particular period the hotel was overbooked for unforeseen reason. It's always very uneasy and difficult to have to send our guests do different Hotel. This is something we...

Hoffman Estate
Reviewed 1 week ago

Had a great time. The staff was very helpful, and courteous. The location of hotel is great, and the views of the lake and downtown are wonderful. If you want the Chicago downtown experience for shopping and restaurants, and close by night life. This is it.

 Report
Helpful?
Thank 412frankd
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear 412frankd, Thank you for taking the time to share with us your experience while at Swissotel Chicago. It is wonderful to hear you enjoyed our wonderful and convenient location. We look forward to welcoming you back in the future. Best, Brittany Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

Southfield
Reviewed 2 weeks ago

The staff of the Swissotel Chicago always make my stay so enjoyable. Eric at the door, concierge staff, Yvonne, Bernard, Amy, and until her recent department change, Angela are gifts. They always personalize my stay, are incredibly knowledgable and always cheerful!! Amanda in Amuse and the staff at the Geneva restaurant are just wonderful!!!

 Report
Helpful?
Thank adelew899
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear adelew899, We appreciate you taking the time to share with us your experience while staying at Swissotel Chicago. It is so wonderful to learn that many of our staff members were able to make your stay a memorable one. Thank you and we look forward to welcoming you back in the future. Best, Brittany R Marketing Manager - Swissotel...

1,260 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (832)
Viewed
Dining (12)
Viewed
Pool/Beach Area (22)
Viewed
View from Room (149)
Viewed
Room/Suite (207)
Viewed
Hotel & Grounds (107)
Viewed
Bathroom (52)
Viewed
Family/Play Areas (1)
Viewed
0:48
Videos (1)
Viewed
Other (281)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (365)
Viewed
Amenities (66)
Viewed
Classic King Suite (33)
Viewed
Classic River View Double (30)
Viewed
Classic River View King (33)
Viewed
Corner Executive Suite Double (62)
Viewed
Junior King Suite (50)
Viewed
Pool (7)
Viewed
Dining (52)
Viewed
The Hotel (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Hotel & Grounds (15)
Viewed
Room/Suite (26)
Viewed
Pool/Beach Area (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (2)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Chicago hotels
Downtown / The Loop
Radisson Blu Aqua Hotel
Radisson Blu Aqua Hotel
#14 of 185 in Chicago
4,084 reviews
Downtown / The Loop
Fairmont Chicago Millennium Park
Streeterville
Sheraton Grand Chicago
Sheraton Grand Chicago
#62 of 185 in Chicago
4,678 reviews
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Hyatt Regency Chicago
Hyatt Regency Chicago
#83 of 185 in Chicago
5,804 reviews
Streeterville
Loews Chicago Hotel
Loews Chicago Hotel
#9 of 185 in Chicago
1,421 reviews
Magnificent Mile
InterContinental Chicago
InterContinental Chicago
#70 of 185 in Chicago
3,977 reviews
Show Prices
Show Prices
Show Prices

Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $146 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, HotelsforEveryone, Priceline, Cheap Tickets, HotelTravel.com, Odigeo, Orbitz and Jetsetter so you can book your Swissotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
Ask a question

See all questions (26)

Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Personally liked the river views.”
 of 5 bubbles DeeDel6-2, 7 Dec 2016 | Read review
“Higher room, better view”
 of 5 bubbles kaneshar, 1 Dec 2016 | Read review
“We had a lake view and loved it”
 of 5 bubbles ericmS1253LV, 30 Nov 2016 | Read review
“I've only had beautiful rooms, part of the style!”
 of 5 bubbles Sugarpie99, 23 Nov 2016 | Read review
“High floors have a great view across the city”
 of 5 bubbles jeremyagreen, 16 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay