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Swissotel Chicago

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323 East Upper Wacker Drive, Chicago, IL 60601-9722
11 people are viewing this hotel
Expedia.com
USD 209
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Free cancellation until 14/03/22
Booking.com
USD 192
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Free cancellation until 15/03/22
FindHotel
USD 143
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Free cancellation until 16/03/22
Hotels.comUSD 209
SwissotelUSD 189
PricelineUSD 192
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (1833)
360
Panoramas (15)
Room & Suite (1104)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#91 of 220 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Comfort and productivity come together where the river meets the lake at Swissotel Chicago. Swissotel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 662 guest rooms or 42 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have one on-site restaurant, hotel bar, and a penthouse fitness centre.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Walking tours
Babysitting
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Yoga room
Personal trainer
Restaurant
Complimentary instant cofffee
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English
5841Reviews61Q+A100Room tips
Traveller rating
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Popular mentions
D'Angelo G wrote a review 22 Oct
Houston, Texas1 contribution
I have been staying at the Swissotel Chicago for business and every time I walked into the hotel I am always greeted with a smiley face. The rooms are clean and large and have nice amenities. As of now, I have stayed in multiple rooms ranging from floors 14 to 43 and every room I stayed in had an awesome view of the river/lake. Great staff - thank you.
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Date of stay: October 2021
Value
Location
Service
Trip type: Travelled on business
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Response from Brittany Robbins, Marketing at Swissotel Chicago
Responded 2 days ago
Good morning, Thank you for taking the time to share your feedback from your recent stay with us. We truly appreciate your business and being your hotel of choice when in Chicago! Happy to read about the cleanliness of the room and your satisfaction with the amenities. Am also excited to see that you mentioned about our friendly staff! We truly value your feedback and hope to see you again soon! Sincerely, George Sous george.sous@swissotel.com
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Gino B wrote a review 22 Oct
1 contribution
Room was very comfortable with a great view. The location of the hotel is excellent. Walking access to many local restaurants, museums and activities. The hotel staff was friendly, efficient and professional.
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Date of stay: October 2021
Location
Service
Sleep Quality
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Response from Brittany Robbins, Marketing at Swissotel Chicago
Responded 2 days ago
Good morning, Thank you for taking the time to share your feedback from your recent stay with us. We're really excited to see that you enjoyed your stay with us and really like the location and the view! Am happy that you mentioned about our friendly staff! We truly value your feedback and hope to see you again soon! Sincerely, George Sous george.sous@swissotel.com
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Meaghan S wrote a review 22 Oct
New York City, New York7 contributions16 helpful votes
We recently stayed at the Swissotel for 5 days for a friend's wedding. The location is fabulous; the views of the city are spectacular; the hotel (its lobby, bar, restaurant, and rooms) i very nice. However, we went 4 days without having our room cleaned once even though we left the sign on our door. We tried calling down SEVERAL times and noone ever picked up. When we finally connected with the concierge (on the day before we checked out), there was no apology/explanation or anything. It felt pretty strange to have absolutely zero service from a 4-star hotel where we were paying about $200 a night. I would really encourage the Swissotel to up their hospitality/service game, especially since there are SO many other hotels in the area to choose from.
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Date of stay: October 2021
Rooms
Location
Service
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acarver01 wrote a review 18 Oct
Tennessee11 contributions4 helpful votes
When our family took a trip to Chicago earlier this year, we stayed at the Swissotel. We could not have been more happy with the choice we made. The hotel was immaculate and beautiful inside and out! The staff were all very friendly and helpful. The rooms were well appointed and comfortable. The hotel is walking distance to many attractions and parts of town. There is a restaurant in the lobby if you don't want to go out but the hotel is near many restaurants, some are walking distance and some you would want to drive or Uber to. The hotel also faces the river and has beautiful views, especially from the upper floors. There were a couple of River Park (River Walk) access points near by and boarding for the Architecture River Boat Cruise was just a short walk away as well. The hotel is so conveniently located, we were able to walk to a lot of places. Over all this was a wonderful place. We enjoyed our stay immensely and would love to return again some day.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: April 2021
Rooms
Cleanliness
Service
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Response from Brittany Robbins, Marketing at Swissotel Chicago
Responded 6 days ago
Good morning, Thank you for taking the time to share your feedback from your recent stay with us. We're really excited to see that you enjoyed your stay with us and really like the location and our friendly staff! We also appreciate your feedback about our location in the city and how it's accessible to a lot of attractions. We truly value your feedback and hope to see you again soon! Sincerely, George Sous george.sous@swissotel.com
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ChitownMomma wrote a review 17 Oct
Las Vegas, Nevada63 contributions19 helpful votes
Traveling during the pandemic, I have affected by decreased staffing at lodging and restaurants. Reading past reviews, I was not sure what the level of service would be at Swissotel Chicago. I have to say I was pleasantly surprised. We stayed for two nights. The room was very clean, the bed was comfy, there were robes in the closet. When we arrived there was only a slight delay at check-in. We did not have a car, so I can not speak to the parking situation. Our room had a coffee maker, tea kettle and mini-fridge. There was no housekeeping service during our stay, but when we asked for extra towels at the front desk, the were awaiting for us when returned from our day. All the hotel staff we interacted with was pleasant and polite, especially those at the front desk. While it is not the same experience as pre-Covid, the Swissotel is a solid choice if you can get it at the right price. The location and the views are great.
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Date of stay: October 2021
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Response from Brittany Robbins, Marketing at Swissotel Chicago
Responded 6 days ago
Good afternoon, Thank you for taking the time to share your feedback from your recent stay with us. We're really excited to see that you enjoyed your stay with us and still gave us a chance! We're happy to see that your room was clean and bed was comfy! We're working on getting our services to pre-covid and hopefully daily service will be back in early 2022. We truly value your feedback and hope to see you again soon! Sincerely, George Sous george.sous@swissotel.com
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PRICE RANGE
USD 141 - USD 389 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel chicago hotel chicago, swissotel hotel chicago, chicago swissotel hotel
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / New East Side
NUMBER OF ROOMS
662
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Frequently Asked Questions about Swissotel Chicago
Which popular attractions are close to Swissotel Chicago?
Nearby attractions include American Writers Museum (0.5 km), Maggie Daley Park (0.4 km), and Tribune Tower (0.5 km).
What are some of the property amenities at Swissotel Chicago?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Swissotel Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Swissotel Chicago?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Swissotel Chicago?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Swissotel Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Eggy's Diner Chicago, and Pinstripes.
Are there opportunities to exercise at Swissotel Chicago?
Yes, guests have access to a fitness centre and a yoga room during their stay.
Are any cleaning services offered at Swissotel Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Swissotel Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Swissotel Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.