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Swissotel Chicago

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#64 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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Swissotel Chicago
Swissotel Chicago
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3,775 Reviews from our TripAdvisor Community

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Showing 3,558: English reviews
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Katy
Reviewed 5 days ago NEWvia mobile

I kept debating whether to stay here or another hotel on Michigan Avenue. I'm so glad I chose Swissotel! Gteat service started the minute we got out of our Uber. It was snowing and the door man immediately helped us out with our luggage and stroller. The lobby is modern and sleek in design. When we checked in, Robert made...

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1Thank FaeTravel
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Very good deal for the price!!! We booked off of Priceline so it came to about $92 a night or so. The location and parking are a little odd, but manageable. We visited for the river dying and St. Patrick's Day parade. Our room had a river front view so we could watch the dying from our rooms! And we...

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Thank Taylor M
About Hotel's Favourite Review
Brittany R, Manager at Swissotel Chicago, responded to this review

Thank you Taylor for your feedback. We take all feedback very seriously, and it is wonderful to hear you had no issues with the exception of the microwave in the room. It is correct that microwaves are not our standard in our rooms, however we do have a small "store" in our lobby that does have a microwave to use...

LINCOLN
Reviewed 5 days ago NEWvia mobile

The view is the main reason we stay at this hotel and as you can see from picture it is gorgeous. I often stay in room just to enjoy the scenery. We were give opportunity to upgrade by Ben to an executive suite. The first option wasn't in the right corner of the hotel, but he moved us. This room...

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1Thank PEARL1957
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Pearl1957, Thank you for your feedback. It gives our team great pleasure when our guests have the amazing and memorable experience you did. Thank you for noting the employees whom made a lasting impression with you. We will be sure to share your comments with Ruben, Ben, Eric and the rest of our team! Kindest Regards, Brittany R Marketing...

Reviewed 5 days ago NEW

I was on Honeymoon with my Wife and loved the way we were welcomed. Ben was at the reception, helped us to get the 41st floor room instead of 5th floor. Thanks Ben. Loved the overall stay and hospitality

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1Thank Geet Singh B
Reviewed 6 days ago NEWvia mobile

Visited for business event. Arrived before check in time and the front desk checked us all in, took our phone numbers, and texted each of us when our rooms were ready. The meeting rooms were comfortable (Not too cold, not too warm) and the chairs were comfortable enough to sit in all day. Lunch and dinner were lovely. Room was...

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1Thank Zarina C
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Zarina C, Thank you so much for your through and wonderful review. Thank you for the feedback on our new texting service, and it's great to hear that you found it to be beneficial and effective. Our product is so important to us and to know it met all of your needs is so great. Our colleagues are our...

Baltimore, Maryland
Reviewed 1 week ago NEW

I attempted to check into my hotel only to find Working Advantage secured a stay for 1 night instead of 3. I'm tired and irritable so I whip out my confirmation for 3 nights (completely paid), and eagerly (with minor attitude) await my room key and an upgrade. Because clearly after this inconvenience I deserve a few extra perks. The...

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Thank Brandi M
New Jersey
Reviewed 1 week ago NEWvia mobile

Stayed here for two nights last May and had a horrible experience. To start, our room was by the elevator and incredibly loud. We sucked it up because the location of the hotel itself is great, but our stay only went down hill. The room was not cleaned well and we had to request several times for it to fixed...

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2Thank cmcg1125
Dallas, Texas
Reviewed 1 week ago via mobile

Absolutely excellent from the time I pulled up until the time I left!! Check-in was extremely courteous and very thorough and my room was exactly the way I asked for it with no feathers in my bed linens. I ordered room service twice and my order was perfect every time. The room service delivery person even took the wrapper off...

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1Thank meredith214
CT
Reviewed 1 week ago

Each year we return to the Swiss for our annual meeting, in February, no less! That said, we are always welcomed in a warm and friendly manner. Whether it's Eric at the front door, Michael at the lobby bar or the folks at check in; everyone is extremely helpful. Both Eric and Michael recognized me from prior years and really...

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1Thank PhotoMan16
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear PhotoMan16, We will be sure to pass along your feedback to Michael and Eric! We are so glad you got to experience our service and food and of course we look forward to seeing you next February! Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

Bolingbrook, Illinois
Reviewed 1 week ago via mobile

Enjoyed my stay a few weekend ago while there to see "Hedwig and the Angry Inch" at the nearby Oriental Theatre. We booked the beautiful room with help from the booking agent Valerie. She was very helpful! We plan to visit again!

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1Thank cybersquirrel
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear cyberquirrel, Thank you for your feedback in regards to your stay with us. We are delighted that you enjoyed your stay and that Valerie, our Swiss Service Supervisor, provided you with exceptional service. We will be sure to share your feedback with Valerie and the entire team. We do hope to see you again soon. Kindest Regards, Brittany R...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $231 - $635 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, HotelsforEveryone, Booking.com, Cheap Tickets, Priceline, Travelocity, Orbitz and Jetsetter so you can book your Swissotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
27 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the elevators.”
 of 5 bubbles elizabethpK1010RW, 16 Mar 2017 | Read review
“Rooms with view to the Navy Pier area or Lake Michigan must be great.”
 of 5 bubbles 35tonia, 9 Mar 2017 | Read review
“I love the Corner suite, I would definitely book it again.”
 of 5 bubbles , 6 Mar 2017 | Read review
“Corner rooms are incredible!”
  • Our view
 of 5 bubbles X6612KDtoms, 6 Mar 2017 | Read review
“Get a corner room! Great view!”
 of 5 bubbles W3121WXjt, 3 Mar 2017 | Read review
5 of 5