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Swissotel Chicago

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#64 of 185 Hotels in Chicago
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Swissotel Chicago
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3,636 Reviews from our TripAdvisor Community

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Showing 3,432: English reviews
Brooklyn, NY
Reviewed yesterday NEW

This is a very nice convention hotel located in an advantageous part of the city for shopping, sightseeing and dining. I asked for a river view and on the 29th floor, I had unobstructed views. Nice! Room was affordable, relatively spacious and comfortable. The bedding was nice but it seems that the mattresses are due to be replaced. The rooms...

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Helpful?
Thank DeeDel6-2
Indianapolis, Indiana
HOTEL’S FAVOURITE REVIEW
Reviewed 10 October 2016

Since many people won't take the time to read a whole review, let me start with the most important part: This is the only place in Chicago I will stay. Now, let me explain why. I had mentioned casually to my teenage daughter that we might go to Chicago over Fall Break, but she didn't seem impressed so I forgot...

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Helpful?
5Thank Lunabug513
About Hotel's Favourite Review
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Lunabug513, Thank you for taking the time to detail out your stay with us. I am so delighted to hear you and your daughter found our hotel to be perfect for your fall break stay. We look forward to welcoming you back in the future. Best, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

Westwood
Reviewed 3 days ago NEW

Second stay at this hotel for a conference. Going down hill. Reserved a King but had to upgrade to get a king. As far as room... down bed too hot, AC not very good. No explanation upon check-in that I could have opted out of down bedding. As far as venue for conference... no standing tables for breakfast, ran out...

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Helpful?
Thank 570danal
Woodbury, Minnesota
Reviewed 3 days ago NEW

This is my second stay at Swissotel Chicago. I made reservations for two periods due to room rate availability for a conference. Nicole at the front desk took great care to see that we did not have to change rooms during our stay and even saved us quite a bit of money in the mean time. The room was nice...

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Thank taackerman
Reviewed 4 days ago NEWvia mobile

This place is like no other, the view from my room was amazing and I was only on the 17th floor. Had a corner room with nothing but windows. The only downside was the 2 bottles of water they left in the room her $8 each. For what you pay for the room you think you might get free water....

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Thank coreymarcus1
Kodak
Reviewed 4 days ago NEW

My stay was a conference stay. The rooms were impeccable and the service was first rate. The provided conference meals offered a variety of favors while also providing healthy options. The staff was friendly and attentive. Only negative was a complete lack of regular tea. Not everyone drinks coffee or flavored teas. Tea bags should be offered in room.

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Helpful?
Thank kristic29
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear kristic29, Thank you for taking the time to share with us on this forum. We very much appreciate you taking the time to provide us feedback as this helps shape our product and service levels for future guests. It is a delight to hear that you enjoyed our hotel and found it suitable for your conference needs. We hope...

Tybee Island
Reviewed 4 days ago NEW

We stay all over the world. I like flash when I need it and lowdown when I'm in some locations. This is the hotel for me in Chicago. Location is walking distance to everything with L connections everywhere. The dog park below this facilities is the best in the world. The staff is awesome. They make you feel comfortable and...

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Helpful?
Thank peterbX9793DD
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear peterX9793DD, Thank you for the wonderful comments about your most recent stay at Swissotel Chicago. It is wonderful to read all of the great things you have to share with us about your stay. We look forward to welcoming you back in the future. Best, Brittany Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com

Evansville, Indiana
Reviewed 4 days ago NEWvia mobile

My family and I stayed here this weekend as we frequently do when in the city. The location is very good as it suits our needs for where we spend most of our time. The staff are always friendly and helpful. The rooms are spacious with amazing views and always clean. The beds are comfortable to sleep on and The...

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Helpful?
Thank JLFrazier5
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear JLFrazier5, Thank you for taking the time to share your experience about your stay. We are delighted to hear that you and your family had an amazing weekend at Swissotel Chicago and that you enjoyed our location, the view from your room and the Palm restaurant. Also, It is great to hear that out team was friendly and helpful...

Cottage Grove
Reviewed 5 days ago NEW

Swissotel is an absolutely perfect European style hotel. The staff is great and the property is perfect. I have been in Switzerland many times and it is great to have the same kind of experience here in Chicago. My family was treated as royalty and we enjoyed every minute of our stay. The hotel understood and catered to our every...

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Helpful?
Thank P4769MUtimw
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear P4769MUtimw, Thank you for taking the time to write a review about the Swissotel Chicago. We are so happy to hear that you enjoyed the hotel and we made you feel like you are in Switzerland. It is a great to hear that out team took great care of you and your family and was able to asset with...

Fenton, Michigan
Reviewed 5 days ago NEWvia mobile

First time staying here. LOVE this hotel. Wonderful accommodations, lots of special touches. Great bar open late and wide food choices. Breakfast on the concourse level was absolutely amazing. Our waiter, Ylln was perfection. Doorman Eric was fantastic. Very helpful concierge. Close to great shopping on several directions. Multiple nearby restaurants with huge variety. Wildberries for great breakfasts only 3...

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Helpful?
Thank Dawn54
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Dawn54, Thank you for taking the time to write a review about the Swissotel Chicago. We are so happy to hear that you LOVE the hotel. It is a great to hear that you find out bars and restaurants nicely appointed and that out Concierge and Geneva team was helpful and was able to asset with your needs. Your...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $149 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cheap Tickets, HotelsforEveryone, Orbitz, Priceline, Odigeo, HotelTravel.com and Jetsetter so you can book your Swissotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Personally liked the river views.”
 of 5 bubbles DeeDel6-2, 7 Dec 2016 | Read review
“Higher room, better view”
 of 5 bubbles kaneshar, 1 Dec 2016 | Read review
“We had a lake view and loved it”
 of 5 bubbles ericmS1253LV, 30 Nov 2016 | Read review
“I've only had beautiful rooms, part of the style!”
 of 5 bubbles Sugarpie99, 23 Nov 2016 | Read review
“High floors have a great view across the city”
 of 5 bubbles jeremyagreen, 16 Nov 2016 | Read review
5 of 5
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