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Swissotel Chicago

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#66 of 185 Hotels in Chicago
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Swissotel Chicago
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3,684 Reviews from our TripAdvisor Community

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Showing 3,473: English reviews
Des Plaines
Reviewed yesterday NEW

We visited the hotel for new yrs and the Birthday celebration for both my wife and daughter, last time i had been here renovation were undergoing. but now..WOW Amazing A+++++ rooms and decor...And the service from Erica in reservation and Mr Obeddi Hawkins who help me with my reservation and ENSURED that me and my family would enjoy our self...

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Thank riverajay2016
Reviewed 2 days ago NEW

From check-in Raquel to check-out Lanella all was amazing. Room was clean and comfortable. The pool and jacuzzi was relaxing. All staff from housekeeping to room service were friendly and helpful and just so warm. truly felt pampered the whole time.

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Thank Nancy M
Reviewed 4 days ago NEW

The hotel is beautiful and in a great location. But what made so wonderful was the customer service we received from Ashley Keena. There was group of us and we wanted to sit at a large table where we could talk a play Cards Against Humanity. She made it happen quickly and perfectly! Thank you Ashley!!!!!

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Thank Jennifer B
Fishers, Indiana
Reviewed 4 days ago NEW

The view from our room was right out of a science fiction movie: looking over the many inner city skyscrapers around us, I was expecting to see flying cards at any moment. The bed was very big and comfortable. The bathroom had both a bathtub and a shower. The big bonus for my husband and I was the complimentary dry...

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Thank gabriellehp
Chicago, Illinois
Reviewed 4 days ago NEW

Do not waste your money at this place. Did not have basic amenities like an ironing board. Took them 35 minutes and three phone calls to get the ironing board to me. And I ended up being late for my meeting. Terrible communication! In addition, they did not have a crib ready for a sleeping child. That also took just...

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Thank richardbP1437EN
Reviewed 1 week ago via mobile

My friends and I stayed here for NYE for a nearby event afterwards we were in the lobby & told to leave because "we didn't buying anything" or because we're black, we weren't even seated long enough to try to make a purchase...we sat down & security B-lined for our table. After my husband produced his key card they continued...

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Thank Mkia B
Reviewed 1 week ago

We had a wonderful stay and it started before we even got to the hotel. Valerie in reservations was very accommodating and made sure our rooms were right for our group! Check in was smooth and we really enjoyed the view from our rooms!

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Helpful?
Thank Valena M
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Valena M, Thank you for the wonderful comments about your stay. I am so pleased Valerie was able to assist with your reservation and accommodations. We have passed your kind words onto her department so she can be celebrated for her outstanding service. We look forward to welcoming you back in the future. Best, Brittany R Marketing Manager -...

Chicago, Illinois
Reviewed 1 week ago

Good Central location for North Michigan Avenue shopping and Maggie Daly Park for Ice Skating. We stated last year as well. We had a great view of the river and Navy Pier. We like to walk, so all the sights and restaurants we go to are within a max 15-20 minutes. Most are closer. Check was smooth and quick. We...

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Thank scott c
Toronto, Canada
Reviewed 1 week ago

Everything was satisfactory. Valet service was good ($70/day- is this the going rate?), Check in was smooth - they have a luggage check in if you are early, and phone you when your room is ready - Rooms are spacious and ours had a good view - Beds- mattresses have the foam topper that I personally don't like - Bathrooms...

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Thank travelmom0007
Raleigh, North Carolina
Reviewed 1 week ago via mobile

I expected a bit more from a hotel in this category so I was a bit underwhelmed by my stay here. I stayed in an upgraded room on the 39th floor so I expected a bit more than what I got. The staff at the front desk and concierge were great. The size of the room and the view was...

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Helpful?
Thank wolfpackgirl12
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear wolfpackgirl12, Thank you for taking the time to write about your recent stay at our hotel. I am happy to read about your comments in regards to our teams during your conference. We appreciate the feedback about the quality of your room, which we will share with our teams to take a look into the matter. We like to...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $189 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Premier King rooms amazing”
 of 5 bubbles riverajay2016, 19 Jan 2017 | Read review
“We picked the cheapest rooms facing the city and the view was great”
 of 5 bubbles gabriellehp, 16 Jan 2017 | Read review
“Ask for a river view. East to Navy Pier or West to Trump Tower (lol)”
 of 5 bubbles 336scottc, 11 Jan 2017 | Read review
“Junior suite for more room, if needed”
 of 5 bubbles T791PFmichaelm, 4 Jan 2017 | Read review
“Rooms ending in 01-06 have the most unobstructed river views.”
  • View east towaerd lake on a rainy evening.
  • View west.
  • View back toward foyer.
  • Desk area with living area beyond.
  • Main bath.
  • Entry Foyer.
  • Foyer Bath.
  • Suite bedroom.
 of 5 bubbles KR-ORD, 27 Dec 2016 | Read review
5 of 5
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