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The Ritz-Carlton, Chicago

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#30 of 189 Hotels in Chicago
Certificate of Excellence
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2,023 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Chicago
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Showing 1,965: English reviews
Reviewed 7 March 2015 via mobile

My family and I attend The Ritz-Carlton on our lovely trip. When we first arrived we got the wrong room. We knew it was the wrong room because it had a cake saying happy birthday. When we went down to get a different room, they asked us it we wanted to upgrade and then told us it would be for...

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Helpful?
Thank Abby R
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Abby R, Thank you for sharing your experience with us on TripAdvisor! I am delighted to hear that you and your family had an enjoyable stay with us and I am happy to hear we were able to provide you with an upgrade for the inconvenience. Thank you again for your kind words and we look forward to welcoming...

Schaumburg, Illinois
Reviewed 6 March 2015

I went here for the burger promotion!! It did not dissappoint! The portions were HUGE and the staff was so accomodating!!! Jorge was our server and he was lovely , the hostess was also very accomodating by taking our coats and making sure we had a perfect table! The booths are amazing!!

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2Thank ashley a
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Ashley A, Thank you for sharing your experience in deca with us on TripAdvisor! I am thrilled to hear that you enjoyed our burger promotion and thank you for your kind words about our staff! Please be assured that I have shared your comments with our team. Thank you again for your feedback and we look forward to welcoming...

Chicago
Reviewed 6 March 2015

Great hotel for tourists and shoppers alike! The location right across the street from the historic Water Tower is hard to beat with tons of shops and restaurants and cool architecture all around. Rooms are very nice, quiet with beautiful views (except for north-facing rooms that mainly look out to the John Hancock) Plus the food for meetings and at...

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Helpful?
1Thank OntheGo630
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear OntheGo630, Thank you for sharing your experience with us on TripAdvisor! I am delighted that you had an enjoyable stay with us and were able to experience all of the nearby attractions to our hotel! We truly appreciate your feedback and we look forward to welcoming you back to the Ritz Carlton again soon! Sincerely, Tom Segesta General Manager

Springfield, Illinois
Reviewed 6 March 2015

we enjoyed the shopping and the dining I was in meetings most of the time and my wife had her run of the building The facilities were outstanding for the football clinic We came in on train and took a cab to the hotel They held our bag for an extra three hours while we shopped and ate on the...

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Helpful?
Thank Curtis M
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Curtis M, Thank you for sharing your experience with us on TripAdvisor! I am so glad that you and your wife enjoyed the football clinic with us and she was able to experience a little Chicago shopping while you worked! Thank you again for your kind words and we look forward to welcoming you back to the Ritz Carlton...

Singapore, Singapore
Reviewed 5 March 2015

First visit to Chicago, location of Ritz-Carlton Chicago was nice in the heart of shopping area. Hotel lobby was huge, rooms were clean and had a fantastic view of the lake. Would recommend others this hotel for stays in Chicago.

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Helpful?
Thank Tim0thy88
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Tim0thy88, Thank you for sharing your experience with us on TripAdvisor! I am delighted that you enjoyed your first trip to Chicago with us and we look forward to welcoming you back the Ritz Carlton Chicago the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Lee's Summit, Missouri
Reviewed 5 March 2015

When your stay starts with a hug from the Bellman, and a personal visit from the concierge to help solve a problem, you know there's a difference between the CRC and all others, even their sister property across the street, you know you've found the place to stay. I only wish I could pick the whole place and all the...

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Helpful?
Thank rpmcgraw
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear rpmcgraw, Thank you for sharing your experience with us on TripAdvisor! We truly appreciate your feedback and I am flattered by your kind words about our hotel! Please be assured that I have shared your comments with our team. Thank you again and we look forward to welcoming you back the Ritz Carlton Chicago the next time you are...

Shreveport
Reviewed 3 March 2015

Staff was super friendly this visit...we were really pleased with the little touches and services. From the concierge (Tim) who booked our dinner reservation to the spa attendants to the bar wait staff...across the board, service was outstanding. And I love that I have a user profile, so they know what I like when I arrive!

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Helpful?
Thank Stacey H
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Stacey H, Thank you for sharing your experience with us on TripAdvisor! We truly appreciate your feedback and I am delighted you had an enjoyable stay with us! Thank you for your kind words regarding our staff, please be assured I have shared your comments with Tim and our team! We look forward to welcoming you back to The...

chicago
Reviewed 3 March 2015

The location, connected to Water Tower Place Mall, Food Life in the lower floor of the mall, location is perfect to the nice restaurants and shopping. The room was average, bath rooms are nice, hotel has a lot of charm but its location is the best.

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Thank bkrpp
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear bkrpp, Thank you for sharing your experience with us on TripAdvisor! I am delighted that you had an enjoyable stay with us and were able to enjoy the Water Tower Place connected to our hotel as well as our view of Navy Pier! Thank you again for your feedback and we look forward to welcoming you back to The...

Chicago, Illinois
Reviewed 3 March 2015

The staff from the bell captains, the check in greeters, all the way to the restaurant and lounge employees were most helpful as well as friendly and courteous. Our room was spacious and most comfortable. The bed provided for an excellent night's sleep. My thanks for providing a wonderful stay in the city for my wife and I.

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Helpful?
Thank Mark M
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Mark M, Thank you for sharing your experience with us on TripAdvisor! I am so delighted that you and your wife had such an enjoyable stay with us and were able to interact with our staff in various areas of our hotel! Thank you for your feedback about the quality of your room and bed; I'm glad you had...

Charlotte, North Carolina
Reviewed 3 March 2015 via mobile

My wife and I were there for a meeting and the hotel couldn't have been nicer...great location, room was emacuye and spacious with a great view from the 29th floor, pool was great for swimming laps and sauna and steam room were the best!!! We would definitely stay here again...in fact we'll be back next year!

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Helpful?
Thank Fnormandds
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Fnormandds, Thank you for sharing your experience with us on TripAdvisor! I am so happy that you and your wife enjoyed your recent stay with us and enjoyed your time in our pool and steam room! I am delighted to hear you will be back next year, we look forward to welcoming you back to the Windy City! Sincerely,...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $384 - $911 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#22 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with Lake Michigan view would be suggested”
 of 5 bubbles JulideB, 1 Dec 2016 | Read review
“High floor and Club Level”
  • Lake view from room
 of 5 bubbles 162jasonb, 30 Nov 2016 | Read review
“Club Level is well worth the cost”
 of 5 bubbles nikalsirk, 29 Nov 2016 | Read review
“A room on one of the top floors will offer views of the water.”
 of 5 bubbles 360dannys, 28 Nov 2016 | Read review
“I like a view of the city especially at night.”
 of 5 bubbles freddiecat7, 22 Nov 2016 | Read review
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