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The Ritz-Carlton, Chicago

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#48 of 187 Hotels in Chicago
Certificate of Excellence
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The Ritz-Carlton, Chicago
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2,204 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Chicago
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Showing 2,141: English reviews
Dunlap, Illinois
Reviewed 6 days ago NEW

Location in the Water tower is fantastic. Service was great. Room service was fast and excellent. Easy to get in and out of. Currently rennovating the bar and restaurant and thats my only complaint. Great experience!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank jefftP6584RO
Leawood, KS
Reviewed 6 days ago NEW

Arrived for a weekend stay at one of my favorite Chicago Hotels. I was totally surprised to find the hotel under major construction with a temporary makeshift lobby. I asked the manager about why wasn't I informed about this upon reserving. I was directly told that it was on their website. my husband rechecked and saw no information on the...

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Helpful?
Thank golfler
RCChicago, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Thank you for your review, and for being a loyal guest of The Ritz-Carlton, Chicago. I would like to take this opportunity to apologize for the miscommunication you experienced prior to and during your stay with us. Please know that we are taking measures to ensure that this opportunity does not reoccur, and we will communicate with our guests better...

Reviewed 1 week ago NEWvia mobile

I was in Chicago for my first time and had an amazing stay at the ritz not only did they take great care of me with my injury but my facial spa treatment was remarkably amazing! I got to meet a lovely lady name Daniela she took great care of my skin. I been battering deep pores on my face....

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Helpful?
Thank Dalia H
Management response:

Dear Dalia H, Thank you for your review and your kind words about Daniela and our spa team. It delights me to hear they provided you with a wonderful spa experience and that you have enjoyed your purchased products. I have passed along your comments to our spa team, and we look forward to welcoming you back to your home...

Reviewed 1 week ago via mobile

My wife and I spent 5 days here. The staff was very courteous and friendly, especially Josephine. Can't beat the location. Hotel sits between the water tower and the John Hancock building right off of Michigan Ave. We have stayed at several Ritz Carlton's before but not in major city. That being said the rooms were smaller than expected, but...

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1Thank Kendu24
St. Louis, MO
Reviewed 1 week ago

Beautiful old hotel. The rooms are clean and lovely but definitely old. Not your typical Ritz hotel room but we usually stay at Ritz resorts and this was our first Ritz stay in a large metropolitan area. Service was excellent as always. Breakfast was excellent in the lobby although I didn't like how the restaurant was just sitting in the...

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Thank Traveler40St.Louis
Baton Rouge, Louisiana
Reviewed 1 week ago via mobile

Awkward hotel with too many stops to get where you are going and a pain when booked solid. Front desk crew was the main issue as they were always on the phones and never greeted customers waiting with eye contact or anything else. There always seemed to be a billing issue they had to handle, including us, during our stay...

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Thank GulfCoastGuy
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear GulfCoastGuy, Thank you for sharing your recent experience with us on TripAdvisor. I sincerely apologize for the issues you faced while staying with us, and that you did not receive our Gold Standard of Service. We truly appreciate your feedback, and it has been passed along to the given departments, as we hope to use your comments to help...

Schaumburg, Illinois
Reviewed 1 week ago

The whole hotel lobby is closed and under construction. May bed was terrible and my side of the bed tilted to the ground. Room service prices are rediculous. 75.00 for breakfast and coffee for two people! No breakfast buffet in the restaurant either, so if you don't want to starve.. your forced to order something from your room. And the...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank harrysP7572LU
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear harrysP7572LU, Thank you for your review on TripAdvisor. I am displeased to hear you had issues with your bed and that you didn't enjoy our room service and food selections. I will pass along your comments about the coffee makers and the breakfast options to the appropriate departments, as we are always looking for ways to improve our guest...

Robbinsville
Reviewed 1 week ago

Where to begin ... the location is great. The hotel is undergoing a major renovation so there is a modified lobby, bar, restaurant and no rooftop bar. The housekeeping service was hit or miss. The doorman never once opened a door or greeted us. It was my birthday which they asked about at the time of reservation but never mentioned...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Biggerbrit1
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Biggerbrit1, Thank you for your review on TripAdvisor. I'm disheartened to hear you did not experience the Gold Standard of service we aim to provide. I have passed along your comments to the appropriate department, but I would like the opportunity to speak to you personally to discuss your recent stay in further detail. Please contact me directly at...

Fairfield, Connecticut
Reviewed 1 week ago

Gorgeous hotel, with spectacular views and location. Luxury and convenience combined. The rooms are beautifully decorated, with upscale amenities. The staff is warm and helpful. Highly recommend a stay here ... it is worth the price.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Pam H
Boston, United States
Reviewed 1 week ago

Ritz-Carlton Chicago was under construction when I visited. I hope they make it better than it is. It seems cold and lacks character right now. I've stayed here before and it was much better in the past.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank zoherg2017
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear zoherg2017, Thank you for visiting The Ritz-Carlton, Chicago and for your review. We truly value feedback like yours as we work to innovate the guest experience. The property is going through a complete revitalization that will marry our buildings legacy with the brand’s highest commitment to service and quality. We hope to welcome you back mid summer when the...

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $383 - $818 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get as high as you can as the views get better and the noise at street level you cannot hear.”
V3900REdanielm, 2 Apr 2017 | Read review
“Just don't choose this hotel”
KingstarEdwin, 26 Mar 2017 | Read review
“Higher floor if possible, great view of the city!”
kgreene821, 23 Mar 2017 | Read review
“Ask for rooms with lake views or city views depending on which you want.”
joannebA7962HC, 8 Mar 2017 | Read review
“Make sure to get a room with a great view.”
KimkellyMedley, 15 Jan 2017 | Read review
5 of 5