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The Palmer House Hilton

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#96 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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The Palmer House Hilton
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8,407 Reviews from our TripAdvisor Community

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Showing 7,966: English reviews
Peabody, Massachusetts
Reviewed 2 days ago NEW

The Palmer House by Hilton a beautiful hotel. The historic building was absolutely gorgeous. From checked in to check out everything was perfect. Exceed my expectations. Location was perfect close to all the best restaurants and shopping.

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Thank Sarah T
Marco Island, Florida
Reviewed 2 days ago NEW

This is one of the originals and the best. The opulence of the bar/lounge is a sight to behold. The rooms are standard 5*star Chicago. It is packed full of history and you should stay here at least once.

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Thank OK2SWFL2CHI
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello OK2SWFL2CHI Thank you for your review. We are delighted that you had so many positive things to say about your experience and that you awarded us a perfect score. We look forward to welcoming you back to the Palmer House Hilton in the not too distant future.

ATHENS
Reviewed 2 days ago NEW

Stayed here with friends on a trip to the city. The hotel is a classic, just to walk around the lobby is an adventure. Dedicated checkin for Hilton Honors members. We were upgraded to a high floor with city views. The room was clean, the bathroom was showing its age. Would stay here again.

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Thank David A
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello David A We are so happy to read that our Front Office team was able to upgrade your room to a high floor with a city view. It would be our pleasure to welcome you back to the Palmer House Hilton. Thank you for sharing your experience with us on Trip Advisor.

Wells, Maine
Reviewed 3 days ago NEW

Checked in using the Hilton Honors app and elected to use the digital key. Room was ready around 12:30pm on the check-in day - love this. Went right up to the room... have stayed before and loved it - another great experience. The room was good size, bathroom was a little small, but had everything we needed. Classic Hilton experience...

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Thank EBeals
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello EBeals Thank you so much for scoring the Palmer House Hilton the highest review rating available on Trip Advisor. We appreciate all of the wonderful positive comments about your experience here at the Palmer House Hilton. You covered the grand experience we strive to provide to each and everyone of our guests. We wish to welcome you back to...

Charlotte, North Carolina
Reviewed 3 days ago NEWvia mobile

I chose this hotel based upon its location steps from the blue line train in the Loop and an unbeatable AAA rate. What I got was a stay in a beautiful building that is part of Chicago's history! The Art Deco theme is present throughout and you can book a 90 minute tour to learn more, if you like. My...

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Thank LucNC
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello LucNC Thank you for sharing your wonderful review on Trip Advisor. Your comments cover the grand experience that we look to share with our guests at the Palmer House Hilton. We especially appreciate acknowledging some of our star staff members by name. It was truly a pleasure to read your feedback, and we look forward to welcoming you back...

Topeka, United States
Reviewed 3 days ago NEW

The Palmer House Hilton is one of our favorite hotels in downtown Chicago. It is beautiful with very comfortable rooms and excellent amenities. The gym is one of the best hotel gyms we have ever had the pleasure of utilizing. The service has been exceptional every time we have stayed here. We highly recommend this hotel whether you are staying...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Jean S
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello Jean S Thank you for sharing your experience on Trip Advisor. We are so glad that our fitness center and service by our amazing staff could create such a positive impact on your stay with us. Your feedback is very much appreciated, and we look forward to welcoming you back to the Palmer House Hilton.

Philadelphia
Reviewed 4 days ago NEWvia mobile

This hotel made me feel as if I was back in the roaring 20s or The Great Gatsby. Chic artisty hotel. Best damn executive breakfast ever! Great service. Business center was EASY to use. Service was great. Room was small and basic, but still tasteful. My only complaint is that toiletries are a little on the masculine side.

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Thank Star l
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello Star l Thank you for scoring the Palmer House Hilton with the highest score available on Trip Advisor. Your suggestions and comments are appreciated, so we may continue to provide what works great and improve the experience of our guests where needed. We were so pleased to read your positive comments about our Executive Floor and Business Center. We...

Jackson
Reviewed 4 days ago NEWvia mobile

Stayed one night on business. Nice old hotel with charm. Had a corner room and it was nice and big. The noise was tolerable but you can hear every door that's close. The view is not good because it's on the corner and all I could see were taller buildings. The staff was friendly and it is downtown. Shopping is...

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Thank Kirby P
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello Kirby P We were glad to hear you were provided a corner room with plenty of space for your one night stay with us. The Palmer House Hilton is conveniently located in the "nucleus" of downtown Chicago, the Loop, where getting to where you need to go can be achieved with ease. We hope to welcome you back to...

Toronto, Canada
Reviewed 4 days ago NEW

Stayed at the Palmer House when we were in town to attend the Chicago Symphony & the Art Institute. I would describe this hotel as a classic, with a guest list to include U.S. presidents to Charles Dickens to Oscar Wilde; who may show her age and the rooms are on the smaller size, but the history felt from the...

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Thank A L
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello A L We are glad to hear you enjoyed the historic aspects of the Palmer House Hilton. We take great pride in the Palmer House's grand history and how we have still have been able to provide great service all these years. We look forward to continuing to provide memorable moments for each of our guests, including yourself. Thank...

Pennsburg, Pennsylvania
Reviewed 4 days ago NEWvia mobile

I am currently staying at the Palmer House as a Hilton Honors Gold Member. I gave my HH number prior to check-in. I was told that the hotel would be full upon my arrival, so an upgrade would be unlikely, which was fine. When I inquired at check-in about access to the executive level, I was told that that was...

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Thank Samiam39

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603-5608
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $214 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
Reservation Options:
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton
Hotel Style:
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#55 Family Hotel in Chicago
#60 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Palmer House Hilton staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!”
 of 5 bubbles kellyrC2610RE, 28 Mar 2017 | Read review
“Executive Level suites have two bathrooms. Chose those.”
 of 5 bubbles SarahandJeff2013, 28 Mar 2017 | Read review
“Higher floors give better views.”
 of 5 bubbles psweber2016, 28 Mar 2017 | Read review
“Ask for a room with the view. Most of the rooms have no view at all. If you want a view - this is not hotel for you.”
 of 5 bubbles GGoran, 28 Mar 2017 | Read review
“Elevators run very well....no need to worry about staying on the 22th floor”
 of 5 bubbles 49saraht49, 27 Mar 2017 | Read review
5 of 5