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Palmer House A Hilton Hotel

9,533 reviews
#103 of 191 Hotels in Chicago
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Traveller (2579)
Room & Suite (987)
Dining (138)
Overview
  • Excellent41%
  • Very good33%
  • Average16%
  • Poor7%
  • Terrible3%
Travellers talk about
“executive level”(401 reviews)
“empire room”(147 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Palmer House A Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,533)Write a Review
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3,511
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364
Show reviews that mention
All reviewsexecutive levelempire roomlockwood restaurantbeautiful lobbybeautiful hotelart institutethe loopclassic hotelstreet levelmillennium parklobby bara hilton honors memberrooms are smallan older hotellarger roomdowntown chicagotwo double beds
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11 - 15 of 9,024 reviews
Reviewed 4 days ago via mobile

I have stayed at Palmer House three times. Please note, this is an older hotel, with lots of history and charm. Yes, the rooms are typically smaller, but they are clean and comfortable. I had fantastic views from my room in December. I was lucky...More

Thank Kari L
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 2 days ago

Thank you for taking the time to review our hotel! We are happy to hear that your past experiences have brought you back for yet another opportunity to enjoy the history and service that we pride ourselves on here at the Palmer House! We hope...More

Reviewed 5 days ago via mobile

Loved our stay here but sadly let down by only one or two things. The bathroom was not only tiny, but also freezing cold. No heating meant having to leave the door open to gain heat from the room, which barely made a difference. Also...More

Thank Nancy S
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 2 days ago

Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive the typical Palmer House experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed...More

Reviewed 6 days ago via mobile

What an amazing hotel. Could not recommend this place highly enough. When you first walk in I was overwhelmed by the beautiful decor of the hotel. It is oozing in history. Hotel staff so friendly, helpful and knowledgeable . Lovely hotel room, secure with a...More

1  Thank Lisasydney41
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 2 days ago

Thank you for taking the time to review our hotel! We pride ourselves on our rich history and exceptional service and we're happy to hear that you enjoyed both. We look forward to seeing you again in the near future!

Reviewed 6 days ago

The Palmer House has location and grand indoor architecture going for it, but for me that was where it ended as I was less than satisfied with my recent stay. First, my room was small, which is expected for an old downtown Chicago hotel, but...More

Thank TerryC14
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 5 days ago

Thank you for taking the time to review your stay with us! We truly apologize that you did not receive the typical Palmer House experience during your visit. Please understand that all of your comments have been shared with our team to avoid similar instances...More

Reviewed 1 week ago

We enjoyed our 4 nights here. The main reception and bar area are splendid. We ended up with a final drink at the bar each night - just to look at the ceiling and soak up the atmosphere. Very well located for the shops and...More

1  Thank Brenda_Trevor
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 2 days ago

Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience. Thank...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 122 - USD 378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#63 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 122 - USD 378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#63 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2579)
Room & Suite (987)
Dining (138)
Pool & Beach (65)
Amenities (52)
Business Centre & Event Rooms (40)
Family and Play Areas (2)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
LMHW
30 January 2018|
AnswerShow all 7 answers
Response from JoBelleChicago |
We’re here now and the Executive Club is terrible. I’ve experienced many clubs and this is by far the worst. The ‘evening appetizers’ were not appetizers but some horrible Chinese food. I mean awful orange chicken, a stir... More
1
Vote
Robert C
2 January 2018|
AnswerShow all 6 answers
Response from Ishawa S | Property representative |
Hello Robert C , I must say that I'm truly puzzled by your question for two reasons. I cant speak to other Executive floors that you have experienced and our employees are very friendly and personable. Please ask for... More
0
Votes
Lisa H
27 December 2017|
AnswerShow all 12 answers
Response from mbm5389 | Reviewed this property |
You can use valet parking that I think you reserve thru the Palmer House. We used SpotHero App to find public parking. Turned out it was the same garage as the valet uses. (124 S Wabash Ave). It is exclusive for Palmer... More
1
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Room Tips
"If you can, stay on an executive floor"
Read review
"Be a Hilton Honors member & use the app to select your room ahead of time."
Read review
"Inside rooms are quiet with no street noise"
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"Choose a room on the West Side. Also, if you stay higher up you can see the Willis Tower on occasion."
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