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The Palmer House Hilton

PricelineUSD 324*
View Deal
#98 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 349*
USD 324*
Great Deal
USD 336*
USD 336*
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The Palmer House Hilton
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8,613 Reviews from our TripAdvisor Community

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Showing 8,161: English reviews
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Maryland
Reviewed 2 days ago NEWvia mobile

Stayed here on business and loved to location and feel of this hotel. The lobby is stunning and they have done a great job keeping the history of the hotel alive but not stuffy. Bar service was great, check in quick. The concierge was not super helpful. Rooms are a good size, a little tired with chips in wood and...

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Helpful?
Thank Dakine13
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello Dakine13 We are happy to read that you loved our location and style of the Palmer House a Hilton Hotel. Our guest room coffee makers are delivered complimentary per request and look to improve our décor and service anywhere we can, so thank you for sharing your experience with us on Trip Advisor. We look to pursue a perfect...

HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

The Palmer House is one of my favorite hotels in the downtown Chicago area. I'm always pleased when this is where I get to stay. It is located right in the South loop area, and just a short walk from union station. I take the train into Chicago more often than fly, but its also easily AND QUICKLY accessible for...

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Helpful?
3Thank Joseph M
About Hotel's Favourite Review
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Joseph M, Thank you for sharing your wonderful detailed review. We are so happy that you enjoyed you experience and we want to thank you for your continued patronage. Please visit again.

Northbrook, Il., United States
Reviewed 2 days ago NEW

We had tickets to Hamilton, which plays just down the street. Hotel was beautiful, well maintained and clean. Staff was polite and helpful. Was nice to come from the suburbs and enjoy the city experience, again. Really enjoyed the experience. Will do it again

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank arthure52
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello arthure52 We are so glad to read about your positive experience with us at the Palmer House a Hilton Hotel. We are pleased to learn that our hotel décor and staff could make a wonderful experience for you and your party while in Chicago. Thank you for sharing your feedback on Trip Advisor, we look forward to welcoming you...

Carmel, Indiana
Reviewed 2 days ago NEW

This was an overall disappointment compared to the 4 other downtown Chicago Hilton properties I’ve stayed at. No Diamond member upgrade. The check in line was very long, though fortunately there was a separate Diamond check in line. Somehow there was only one desk worker at 7am at checkout. Executive club wasn’t stocked with water bottles/sodas which was surprising; breakfast...

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Helpful?
Thank WKORV
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello WKORV We regret to hear the your stay did not go as well as previous stays you had at other downtown Chicago Hilton hotels. As a Hilton Honors Diamond member, you are one of our most valued guests, and we do everything we can to accommodate our Diamond members with a room upgrade based on availability and guest requests....

Shreveport, Louisiana
Reviewed 3 days ago NEWvia mobile

Pros: beautiful lobby, best location for theater, walkable to many sights, convenient to shops and restaurants. Room was clean. Price was very reasonable. Cons: double beds were cramped, room small. Bathroom was small with a 50% recent update-sink area very nice but older tub (think rubber stopper for drain) and old tile (not vintage old, just worn).

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Helpful?
Thank lovetogeaux
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello lovetogeaux, Thank you for providing your review on Trip Advisor. We are glad that you listed areas that you like and others that we may improve upon. Thank you for your valuable feedback.

Reviewed 4 days ago NEWvia mobile

The Palmer House was a prefect walk from the lake front and the theater district. The lobby and bar area is a great place to warm up before going out or unwind after coming back. And the two bathroom rooms are perfect for friends sharing a room. Comfortable and even the self parking is very convenient- right across the street....

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Helpful?
Thank Jake R
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Jake R, Thank you for being a valued guest and for sharing your wonderful review. We are happy to hear that you enjoyed the location, the décor and you comfortable accommodations. We cant wait to welcome you back in the near future.

Reviewed 4 days ago NEWvia mobile

We truly enjoyed every part of staying at The Palmer House. The upgrade to a room with a view was worth it. The gift shops were well stocked. The food was delicious. The staff was friendly. (Hello to James the doorman!) Best Part? Having a cocktail in the lobby bar! It was historic. (See photo.) You can just feel the...

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Helpful?
Thank NancyLCarpenter
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello NancyLCarpenter, We are delighted to know that you were able to enjoy the full Palmer House experience during your visit. From our friendly staff to our unbeatable location, we create an atmosphere for you to have the best experience possible. Please visit again.

Reviewed 4 days ago NEWvia mobile

Stayed for Two nights on Business from UK. From outside doesnt look much but wowed from moment i saw the lobby. Rooms a little tricky to find, like a maze and working out which lift you need at 2330 at night for which floor not my idea of Fun. One down side is the room was massive but bathroom tiny....

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Helpful?
Thank Elizabeth P
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you Elizabeth P for sharing your experience with Trip Advisor. It was a pleaure to have served you and we hope to welcome you back soon.

Fort Wayne, IN
Reviewed 4 days ago NEW

The Palmer House is a good hotel and has a great location if you want to shop along State Street or visit the parks along Lake Shore Drive. The hotel is very large, the elevators are slow, so you might be waiting a little time to get up to your room. The staff is excellent and willing to help with...

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Helpful?
Thank mgdevine
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you for your review mgdevine, We are glad that you enjoyed so many aspects of your stay and for also providing great feedback. We hope to improve on the score that you have awarded us in the near future when you hopefully visit us again.

Austin, United States
Reviewed 4 days ago NEW

The historic Palmer House has maintained its elegance and charm. Be prepared for an arduous check-in process. At the Honors desk, checking in with a pre-paid reservation, I faced security deposits, photo IDs and it took a long time. It felt like I was trying to get into the Pentagon. Must be a Hilton thing. Or its location at the...

Review collected in partnership with Hilton Hotels & Resorts
 Report
Helpful?
Thank Karen P
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Karen P, We are happy that you enjoyed your stay with us and we hope that you will visit again. Check in is usually a breeze unless something with the reservation is not done properly. We do feel that making sure the right person is able to receive keys to the right room is a necessary step for us...

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11/06/2017 12/06/2017
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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603-5608
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $223 - $658 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Travelocity, Hotwire, Cancelon, Priceline, Hotels.com, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your The Palmer House Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton
Hotel Style:
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#55 Family Hotel in Chicago
#61 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Palmer House Hilton staff and other travellers.
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Questions? Get answers from The Palmer House Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to get a larger room or one with two bathrooms”
mgdevine, 25 May 2017 | Read review
“hmmm stay away from elevators”
freddiecat7, 22 May 2017 | Read review
“Best views from the higher floors”
824kritikas, 19 May 2017 | Read review
“I choose rooms away from elevators at least seven floors from street level”
467ap, 17 May 2017 | Read review
“If quiet is a priority, ask for rooms looking at internal courtyards.”
Gastromed, 16 May 2017 | Read review
5 of 5
Priceline
USD 324* /night
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Hilton.comUSD 336
TravelocityUSD 336
getaroom.comUSD 349
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Prices are for 1 room, 2 adults
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