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Palmer House A Hilton Hotel

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Traveller (2655)
Room & Suite (1014)
Dining (139)
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Overview
  • Excellent41%
  • Very good33%
  • Average16%
  • Poor7%
  • Terrible3%
Travellers talk about
“executive level”(396 reviews)
“empire room”(149 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Palmer House A Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Palmer House A Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (9,691)
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9,175 results
Traveller rating
3,573
3,062
1,448
720
372
Traveller type
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LanguageEnglish
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3,573
3,062
1,448
720
372
Show reviews that mention
All reviewsexecutive levelempire roomlockwood restaurantbeautiful lobbybeautiful hotelart institutethe loopclassic hotelstreet levelmillennium parklobby bara hilton honors memberrooms are smallan older hoteltwo double bedsdowntown chicagoconcierge desk
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1 - 5 of 9,175 reviews
Reviewed yesterday via mobile

Amazing location, beautiful design, great bar! I could not ask for more from this hotel! Great room service as well! Pic attached is of the original ceiling. Tons of great restaurants, sights, bars and shopping within in walking distance!

1  Thank HollyTravels365
Hotel's Favourite
Reviewed 29 March 2018

... every since I was a little girl and saw the opening scene for 'Iowa Stubborn' in the movie musical 'The Music Man' that mentions the Palmer House by name, I have dreamed about staying. Finally, we had the opportunity, a lot of places with...More

2  Thank DivaLVegas
Response from Alhaji A, Manager at Palmer House A Hilton HotelResponded 31 March 2018

Thank you for taking the time to review your stay at The Palmer House. We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. Not only do we appreciate hearing about your stay, but we are thrilled to hear that...More

Reviewed yesterday via mobile

Palmer House Hilton Hotel Chicago a relic of past business elegance. Now a once proud hotel in a great location resorts to nickel and diming clients like a depression era flop house. No free WiFi don't expect business. I won't provide my Hilton Honor card...More

Thank LFBtraveler25
Response from Alhaji A, Manager at Palmer House A Hilton HotelResponded today

Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive the typical Palmer House experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed...More

Reviewed yesterday

The Palmer House and The Drake are by far the most storied hotels in Chicago. I look forward to every visit. The staff is friendly, the rooms are clean, and I can always count on an upbeat atmosphere and phenomenal food. Plus, you can't beat...More

1  Thank Nora H
Reviewed 3 days ago via mobile

This is a beautiful, historic hotel in a great location by the Art Museum and Grant Park. However, the room really showed its age and wasn't very comfortable at all. The management needs to seriously consider refurbishing the hotel. Otherwise, several restaurants are located both...More

1  Thank Amir K
Response from Alhaji A, Manager at Palmer House A Hilton HotelResponded 2 days ago

Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive the typical Palmer House experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 144 - USD 571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#66 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 144 - USD 571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#66 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2655)
Room & Suite (1014)
Dining (139)
Pool & Beach (65)
Amenities (52)
Business Centre & Event Rooms (41)
Family and Play Areas (2)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
cjoneshazledine
22 May 2018|
AnswerShow all 4 answers
Response from Tabitha S | Reviewed this property |
Corner rooms are generally larger than the corridor rooms. Also on the web check-in for the hotel, Hilton provides floor plans for rooms for each floor. It was fairly easy to see which of the rooms were larger looking at the... More
0
Votes
Vicki H
12 May 2018|
AnswerShow all 2 answers
Response from travelpr0123 | Reviewed this property |
You can stop shorttime in front of the entrance in case it is not too busy.
0
Votes
396george1967
26 April 2018|
AnswerShow all 5 answers
Response from Teri F | Reviewed this property |
Only for the Executive Floors
1
Vote
Room Tips
"If you have HHonors, you may be able to get an upgrade or two room suite."
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"As far from elevators as possible."
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"never noticed that any room or floor was better than another.."
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"Best view of Lake Michigan are on the upper floors in the northeast corner."
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