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Hotel Santika BSD City

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Hotel Santika BSD City
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210 Reviews from our TripAdvisor Community

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Showing 129: English reviews
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Singapore, Singapore
Reviewed 5 days ago NEWvia mobile

What i love the most from this hotel is their breakfast. They provide Indonesian traditional food. Their location also good, next to Teras Kota mall. You could enjoy the midnight cinema without worrying the transportation back to hotel.

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Thank cherrymusic
Reviewed 1 week ago via mobile

Stayed here as my usual Mercure hotel was full. Wish I hadn't. Got to room to find usual advertising for hotel spa on tv but the remote didn't work and couldn't turn the volume down. Took housekeeping 1 hour to sort it. Requested an ironing board. It was broken so had to iron my shirt on the floor kneeling down....

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Thank Dodgydawson
GM H, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr. / Ms. Dodgydawson, Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in TripAdvisor from your recent visit in BSD City. First of all on behalf of Management Hotel Santika BSD City I do apologize for the inconvenience caused during your stay which was unpleasant experience and...

Reviewed 3 weeks ago via mobile

It was quite nice hotel, enough size room for couple. Highly maintenance room, the room the bathroom was clean. Very friendly staff and profesional. Food was also tasty. Overall it was nice hotel to stay

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Thank Irwan S
GM H, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr. Irwan S, Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for choosing Hotel Santika BSD on your last trip and sharing your experience on Tripadvisor. We are delighted to know that you enjoyed your overall stay with us as well as. We greatly appreciated your comments about aspect of the room (size), our services, and...

Jakarta, Indonesia
Reviewed 3 weeks ago via mobile

Actually i don't believe this is santika hotels. Ihave stay in many santika hotels and this one is the worst. The AC was hot, very small room, breakfast was in terrace hotel. The only good think is the hotel in same complex with mall

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Thank 49aldo
GM H, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr. / Ms. 49aldo, Warmest Greetings from Hotel Santika BSD City – Serpong. Thank you for sharing your staying experience with us on TripAdvisor, which is every guest feedback are valuable for us. First of all on behalf of Management Hotel Santika BSD City, please accept our sincere apology for the inconvenience caused during your stay. Your valuable comments...

Reviewed 25 February 2017 via mobile

Found staff welcoming in a wonderful way.Staff is helping , found few talented staff, Akbar,a Duty Manager and Aris,a supervisor, having talented way of hospitality. Thanks Team for your wonderful hospitality so far.

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1Thank Alok D
GM H, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr./ Ms. Alok D Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for choosing Hotel Santika BSD on your last trip and sharing your experience on Tripadvisor. We are very pleased to hear our services and product made your stay pleasant. Thank you for your appreciation, mentioning one by one our staff who have to provide...

Reviewed 1 February 2017

I stay in this hotel in numerous occasions, meetings & project assignments. The place is nice and comfy, not too expensive but still offer a good value for money. The location is easy to find and right in a mall complex, so easy to find food, book store, atm & even movie theatre. The hotel crew is nice, the breakfast...

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Thank Eky B
GM H, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr./ Ms. Eky B Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for choosing Hotel Santika BSD on your last business trip and sharing your good experience on Tripadvisor. We are very pleased to hear our services and product made your stay pleasant. Thank you for complimenting our variety of breakfast, the strategic location with many...

Jakarta, Indonesia
Reviewed 31 January 2017

Need to stay at this hotel one day in December and found out that the room was so small. Nevertheless, it was okay and I slept well. The good thing is breakfas buffet was abundant with many choices. And, this hotel is located behind a mall in BSD so if you need a quick buy, you just can walk closely...

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Thank imanhidajat
GM H, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr. imanhidajat Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in TripAdvisor from your recent visit in BSD City. We are delighted to know that you enjoyed your overall stay with us as well as the convenience of our room, and the variety of breakfast served in...

Semarang, Indonesia
Reviewed 24 January 2017

The hotel is very average, price was cheap but would not consider staying here again. When arriving at night there was nobody to help me with my bags (there was when I left few days later), hotel does not appear to sell any beer (or other alcohol). Ordered nasi goreng, room service does not speak English, the nasi was good...

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Thank elhefe1982
GM H, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr./ Ms. elhefe1982 Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. It was a sadden to hear that you have had these unpleasant experienced, whereas it is the exact opposite...

Jakarta, Indonesia
Reviewed 7 January 2017

no this doesnt suit Santika's big chain hotel quality. this is more like a budget hotel. small room, dirty. really not for a family trip. maybe one night is best. breakfast was ok though. lifts in hotel were slow and small. probably the closest best thing was it was near the teraskota mall, which wasnt much either. sorry, just really...

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Thank heggieNk
GM H, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr./ Ms. heggieNk Warmest Greeting from Hotel Santika BSD City – Serpong. Please allow me this opportunity to apologize for the inconveniences you experienced during your recent stay. Your willingness to share your thoughts on TripAdvisor is highly appreciated. Santika Hotel BSD City is committed to providing our guests with the highest quality services and facilities. We sincerely regret...

Semarang, Indonesia
Reviewed 14 December 2016

I like the location of this hotel, its very easy to find the food because this hotel is behind the teras kota mall, but the drawback is i still can hear the sound from the mall (im in 7th floor). The check in proses is slow, not because the receptionist but, the problem is there is only one receptionist at...

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Thank tcharwin
GM H, General Manager at Hotel Santika BSD City, responded to this review

Dear Mr. / Ms. Tcharwin Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for choosing Hotel Santika BSD on your last family trip and sharing your experience on Tripadvisor. We are glad to know that you enjoyed about our Hotel prime location at BSD City which is connected to the shopping mall, First of all on behalf...

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of Central Business District (CBD) BSD City, encompasses a total area 5.000m2, connected with the biggest and the most complete entertainment centre in Tangerang, Teras Kota. There is a hub between Hotel Santika BSD City Serpong and Teras Kota through the basement, visitors can move between them easily, enjoy one stop entertainment that combine lifestyle, kuliner, and shopping like Coffee Shop, Restaurants, Fitness Center, Bookstore and Cineplex.Whether you're in town for business ; one-stop entertainment or pleasure, look no further than Hotel Santika BSD City Serpong Tangerang ... more   less 

Additional Information about Hotel Santika BSD City

Address: Jl. Pahlawan Seribu | Teraskota Entertainment Center, Serpong 15321, Indonesia
Region: Indonesia > Java > Banten Province > Serpong
Price Range: $48 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Santika BSD City 3*
Number of rooms: 150
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santika BSD City staff and other travellers.
3 questions
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jakarta
over a year ago

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Questions? Get answers from Hotel Santika BSD City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose room with the street view, its more serene in the evening”
ekyb2017, 1 Feb 2017 | Read review
“Ask for view of soccer field. Otherwise you may have view into windows of shopping center.”
JillPowell, 18 Sep 2016 | Read review
“best view and easy acess to shopping mall it was great”
wahyuaustinpastry, 21 Jul 2016 | Read review
“choose the higher level to reduce noise from the public area in the mall.”
E6609BOmichellew, 9 Jun 2016 | Read review
“Rooms which is facing Teras Kota Mall is more noisy, but get the morning sunlight”
Regina302, 3 Apr 2016 | Read review
5 of 5