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Extended Stay America - Chicago - Burr Ridge

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59 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago - Burr Ridge
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Showing 58: English reviews
The Villages, Florida
Reviewed 13 July 2016

Rented 2 rooms. One was satisfactory but the other NEVER should have been released to guests. When you stepped into the room, the smell of cat urine knocked you over. They stated they were aware of the problem and had it professionally cleaned. They said that they guess they are going to have to replace the carpet. The breakfast is...

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Thank Janet Y
Toronto, Canada
Reviewed 13 July 2016

We made a last minute trip to Chicago to enjoy some baseball and booked this hotel on Priceline. We have stayed at many Extended Stay's before and were happy enough with this one. It was clean... the room did smell a little damp, but that's typical of these hotels. The kitchen area, washroom, living area were are quite clean. The...

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Thank Hate-being-cold
Manager_11525, Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. Our breakfast is, indeed, fashioned as a “grab-and-go” convenience styled breakfast amenity and I apologize for any inconvenience that caused. Also, I apologize for the Wi-Fi strength; however, a Wi-Fi upgrade...

Saint Louis, Missouri
Reviewed 7 July 2016

We would never stay here again. Trying to be positive, the location is great; the television worked; there was ample parking. Clearly we do not have much positive to say about it. The negatives: the hallway was dirty and needed to be vacuumed; the room was grungy looking which made it appear unclean. It was not clear whether it was...

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Thank NearlyRetired68
Reviewed 11 May 2016

HIGHLY RECOMMEND! We had over 65 wedding guests stay at this hotel for a fun weekend of merriment. The rooms were clean, the price VERY REASONABLE, the location was perfect, but it was the staff that we are most fond of!!! Veronica, Jen, Madeline, Teschia, & more! Every single one of them went out of their way to accommodate every...

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Thank Lisa P
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for posting a review of our property. I’m thrilled that our staff provided you with exceptional customer service and a home away from experience! I will be sure to share your kind comments with the entire team. It’s great to read that you enjoyed our reasonable rates, comfortable rooms, and our convenient location. The staff and...

Peoria, Illinois
Reviewed 23 April 2016

This hotel is filthy. Room was not clean. We were told several different fees for extended stay and were overcharged. We complained, but it days for a refund. The grounds were filthy, and garbage backed up waiting for pick up. The staff was rude. But don't complain or you will be evicted, which is what happened to us. They need...

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1Thank vimarie2016
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you for your recent review of your stay. The service and cleanliness issues you described are unacceptable. Please accept my apology. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that each guest receives professional customer service. I will also make sure we...

La Grange Park, Illinois
Reviewed 27 February 2016

I have stayed at this location repeatedly in the past year. The staff members are very helpful and sincere about wanting to make your experience the best possible. The new team, including managers Veronica and Lauren, have a high commitment to customer service and genuinely want guests to feel welcome and satisfied. I am greeted with a smile every time...

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Thank Leslie A
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

I appreciate you taking the time to write such a wonderful review. It's great to hear that we were able to accommodate your needs with exceptional customer service and a home away from home experience! I’m so pleased to read that you enjoyed our fully equipped kitchens as well our convenient location. Thank you again for your review. It would...

Burr Ridge, Illinois
Reviewed 24 December 2015

This Extended Stay staff goes above and beyond to make you feel welcome and to ensure you have all your needs met. Lauren, the new manager, is by far one of the best managers. She is extremely concerned about her customers and works hard to make sure this hotel is clean and well managed. They provide all the essentials for...

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Thank Renee l
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you for taking the time to write a review of your experience with us. I am proud of our staff for providing you with exceptional customer service and a home away from home experience! It was great to read that our location was so convenient for you. The staff and I would like to thank you again for posting...

Reviewed 2 November 2015

So I had already had a rough flight dealing with the airline in regards to lost luggage, it was extremely early when I landed and came to check in here. The night supervisor had already been expecting us when we checked. He checked us in, we were located on the third floor of the building and when we went in...

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Thank Pam U
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for such a kind review. Please accept our apologies for your initial experience at check-in. Still, I am so happy to hear that our staff was able to quickly and professionally solve the issue and provide you with a positive stay overall. Your feedback is very important to us, so thank you for sharing. The staff...

Delta, CO
Reviewed 23 October 2015

This hotel is geared towards a longer stay then just overnight. The rooms are sparse, but clean. (Hallways don't do the hotel justice). Tho close to the interstate, I could not hear any traffic noice. No breakfast is offered. But there is coffee, oatmeal, and granola bars...sometimes a punch in the afternoon. Erica and Lauren helped me feel welcome.

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2Thank ScoobyMissy
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Sacramento, California
Reviewed 15 September 2015

We stumbled upon this location accidently. We had been traveling for several days and loved the idea of being able to cook a little something rather than eat out. This is a little gem of a spot. It is right off the highway and located in an expensive area (housing), therefore, walking distance to a wonderful grocery store (think Whole...

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Thank SacramentoFan
Manager_11525, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Burr Ridge

Address: 15 West 122nd South Frontage Road, Burr Ridge, IL 60527
Region: United States > Illinois > DuPage County > Burr Ridge
Price Range: $96 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Burr Ridge 2.5*
Number of rooms: 119
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Also Known As:
Extended Stay Burr Ridge
Burr Ridge Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Chicago - Burr Ridge staff and other travellers.
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Islip Terrace, New York
over a year ago

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Questions? Get answers from Extended Stay America - Chicago - Burr Ridge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best staff”
 of 5 bubbles sherrieprincess79, 3 Mar 2017 | Read review
“Choose another hotel.”
 of 5 bubbles InfamousB, 19 Sep 2016 | Read review
“choose a room closer to the lobby maybe for better wifi reception?”
 of 5 bubbles Hate-being-cold, 13 Jul 2016 | Read review
“Rooms facing east offer attractive views of the shopping center, rooms facing south are sunny with views of the wooded area”
 of 5 bubbles 516lesliea, 26 Feb 2016 | Read review
“Rooms on back side have lots of trees.”
 of 5 bubbles SacramentoFan, 14 Sep 2015 | Read review
5 of 5