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Great location in Central Illinois with easy access to the Interstates 55 and 74. Everyone at the hotel from the reception staff to the management team were so helpful and polite and go above and beyond. I have had an extended stay at this hotel,...More
I have been here with a group of other engineers for the last 2 months. I could not be more pleased with the accommodations. The facility is a great home away from home with very competent and caring staff from the General Manager Ken and...More
I noticed all the reviews were old and thought I would write a newer review. I was there several months last year . 2015. I found the hotel to be clean. My room was clean. And I am very picky when looking at a room...More
Response from Manager_11525, General Manager at Extended Stay America - Bloomington - NormalResponded 22 February 2016
Thank you for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. Still, I am pleased to read that you had a positive stay overall and enjoyed our comfortable rooms. I truly appreciate your comments about our...More
I wouldn't recommend this hotel for anyone. Room was visibly unclean. The room was very poorly cleaned. Food smudges inside & outside fridge, and on bathroom light switch. Mildew & soap scum over vast amount of shower. No hot breakfast, to go breakfast isn't much....More
Response from Manager_11525, General Manager at Extended Stay America - Bloomington - NormalResponded 12 January 2016
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that we did not meet your expectations. Please accept my apology. We provide housekeeping services to guests staying eight or more nights; however, these services...More
Had bed bugs in my room (room 201). Asked to be transferred to another room at 11:30pm (room 307?). Young girl working desk handed me key in the hallway and left. When I opened the door, the windows were wide open, there was a dirty...More
1 Thank Christy T
Response from Manager_11525, General Manager at Extended Stay America - Bloomington - NormalResponded 9 November 2015
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite...More
USD 54 - USD 138 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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