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Extended Stay America - Bloomington - Normal

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Extended Stay America - Bloomington - Normal
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101 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Louisiana, Missouri
1 review
Reviewed 5 weeks ago

Have stayed here several times. The last visit I was not aware of their new policy and was disappointed i.e. no dishes, coffee pot, tray in room and voiced my concern. The very polite and helpful Manager returned my call and explained it to me. The hotel is conveniently located for my needs while visiting. There is fuel and food... More 

Helpful?
Thank lindalou723
Manager_11525, Manager at Extended Stay America - Bloomington - Normal, responded to this review

Thank you so much for sharing your experience with us. I'm thrilled that that our conversation helped to explain things. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. Do not hesitate to let me know if there is anything else I can do. It would be our... More 

Chicago
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 October 2016

Although the location is on Veterans Pkwy., it is on the far end of the Parkway, not really near the hustle and bustle. The hotel entrance is situated in the rear of the property and seemed kind of creepy. The lobby, if you want to call it that is not much more of a check-in counter. This is a no-frills... More 

Helpful?
Thank BethChicago
Manager_11525, Manager at Extended Stay America - Bloomington - Normal, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that we did not meet your expectations. I discussed your comments with our team, and we are doubling our room inspections, to be sure that this does not happen again in the future. Thank you very much for providing us with your feedback. If you would... More 

1 review
Reviewed 6 October 2016

Two night stay, quiet, comfortable, what I expected for the price. Good location on south side of town, close to major businesses. Food and fuel nearby, some within walking distance. Showtime is premium channel.

Helpful?
Thank Mark F
Manager_11525, Manager at Extended Stay America - Bloomington - Normal, responded to this review

Your feedback is very important. Thank you for sharing. It is great to see you had a quiet, comfortable experience at our hotel and that you valued our convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 August 2016

After a not-so-great experience during our first stay, my fiancée and I returned for a personal event in Bloomington. The quality of our visit was much better than the first. Highlight: - Very friendly staffer at the front desk! She was energetic and great to chat with. Low-light: - The WiFi was very slow, and there are not many television... More 

Helpful?
Thank JDeanWilliams
Manager_11525, Manager at Extended Stay America - Bloomington - Normal, responded to this review

Your feedback is very important to us. I am more than pleased to read your stay was much better this time. Our staff members are here to assist guests and it is great to know they made a memorable impression on you. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
Reviewed 19 July 2016 via mobile

Horrible!! We checked in on a Wed evening and by the next day my daughter received bites. We couldn't leave fast enough. We were credited for our whole stay, but I threw away clothes, bags, have spent dollars on laundry, dry cleaning. Had to check in another Ext Stay as could not go anywhere else until I knew the problem... More 

Helpful?
Thank Dee W
Trinidad
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2016

This incident happened in early 2015, but I'm now able to write about it. I'm sorry I didn't write before. My friend stayed at this hotel in January 2015. He had the most terrible service ever. I recall him saying that this place allowed animals and there was a BIG BIG dog staying in the room upstairs from him. The... More 

Helpful?
Thank johanna20162016
Oswego, Illinois
2 reviews
Reviewed 28 June 2016

Jut stayed there - clean room, great service, nice kitchenette. Fantastic for the price. I will always stay here when I am in Bloomington - Normal. Breakfast was not fantastic, but very adequate. Great location

Helpful?
Thank ddemasie
Manager_11525, Manager at Extended Stay America - Bloomington - Normal, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad to read you had a pleasant experience with us and that you enjoyed our fully equipped kitchen. Your comments will help us improve and maintain what we're doing well. Thank you again for your review. We look forward to seeing you in the future, should... More 

1 review
Reviewed 23 June 2016

Clean, great price! We stayed 9 nights and received an excellent rate! Friendly, helpful staff, extra-large studio-style room, comfortable bed, free WiFi, good location. Fresh coffee, apples, breakfast bars, local newspaper each morning. Great for overnight or long-term stay, love having the in-room kitchen!

Helpful?
Thank Greg Z
Manager_11525, Manager at Extended Stay America - Bloomington - Normal, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our amenities provided to you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
Reviewed 1 May 2016 via mobile

The room is nicely renovated and cosmetically seems fine. The smell of a giant ashtray floods the hallways and rooms on the 3rd floor. I'm not a picky person, but the smell is enough to wake a person up. Out of the 32 years I've been on this earth, this has got to be the worst I've stayed at smell... More 

Helpful?
Thank Chris S
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness issues is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we make sure we are implementing deep cleaning procedures as well as thoroughly inspecting our rooms to ensure your... More 

Lake in the Hills, Illinois
1 review
Reviewed 18 April 2016

I thought a place meant more for businesspeople would be nicer but I was wrong. The main entrance looked like an afterthought, and unappealing at best. The floor our room was on smelled horribly and never got better. We got a room with kitchenette and upon entering were greeted with a refrigerator that was old and had surface pitting all... More 

Helpful?
Thank csgrafix
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

Your review for our hotel was recently brought to my attention. I appreciate your comments about our staff; however, please know that we are sincerely sorry that we failed to exceed your expectations. In response to your feedback, I will make sure we are implementing preventative maintenance and deep cleaning procedures to ensure that our hotel meets our company’s high... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Bloomington - Normal

Address: 1805 S Veterans Pkwy, Bloomington, IL 61701
Region: United States > Illinois > Bloomington
Price Range: $71 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Bloomington - Normal 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Bloomington
Extended Stay America Bloomington
Bloomington Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Bloomington - Normal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!”
  • Another burn mark
  • Trim peeling off
  • Burn mark
  • Fridge with rusted pitting
 of 5 bubbles csgrafix, 17 Apr 2016 | Read review
“Great central location and close to everything in Bloomington.”
 of 5 bubbles GayleP314, 17 Mar 2016 | Read review
“Everywhere views are different. I can see houses, squirrels, can see my car.”
 of 5 bubbles 327bharatd, 26 Feb 2016 | Read review
“I like the room I'm in on the corner with windows on 2 walls.”
 of 5 bubbles edwardp810, 28 Jan 2016 | Read review
“Close to ISU but they have bed bugs”
 of 5 bubbles 306christyt, 13 Oct 2015 | Read review
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