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Country Inn & Suites By Carlson, Bloomington-Normal West

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Country Inn & Suites By Carlson, Bloomington-Normal West
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273 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Bloomington-Normal West
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Showing 273: English reviews
Reviewed 19 July 2016

This hotel is poorly run and not well represented. Everything is old- including towels and room amenities. Breakfast is questionable and breakfast attendants are not good. Desk and housekeeping staff were good.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank J2308JTcharlesh
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your...

Aurora, IL, United States
Reviewed 18 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank John M
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Wauwatosa, Wisconsin
Reviewed 15 July 2016

I LOVE Country Inns. I stay an average of two nights a week on business, and almost always choose something from the Carlson Hotel Family. Because of that, I have racked up Gold Points and enjoy the room upgrades offered with the program. Almost always, the upgrades are given without asking. I made a reservation for this hotel, checked in...

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Helpful?
Thank Sean D
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Peoria, Illinois
Reviewed 13 July 2016 via mobile

First of all, this hotel is at a prime location, it's right off the interstate and close to restaurants and some shopping. But, it's close to the interstate that you can hear it...all night long. Check in was fairly easy. The staff was great and the rooms were clean. The negatives...this hotel is older. I think the rooms have been...

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Helpful?
Thank Jen H
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.We hope for another opportunity.

Tampa, Florida
Reviewed 6 July 2016

Was in town visiting family and the hotel manager Cristo and staff were so nice and helpful made my trip stress-free . The room were cozy and nice and the breakfast was really good many choices for my picky children ! I will definitely be back again next trip

Review collected in partnership with this hotel
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Thank chelseac24
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thanks for the review!

Indianapolis, Indiana
Reviewed 5 July 2016

Service is wonderful, however they need more staff for larger events going on around, the room attendants and the staff is wonderful, however it needs a complete remodeling of every room and the overall cleanliness needs to improve, some areas are very dusty, the beds, don't get me started, they need to throw out those old stained sheets, and the...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank natblackcat
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback.

Troy, Missouri
Reviewed 5 July 2016 via mobile

We stayed for two nights in July 2016 for my daughters softball tournament. Hotel staff was very nice. Room was clean and comfortable. We left for an 8:30 am game and housekeeping was finished with our room by the time we returned at 10:30. Would definitely stay here again.

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Thank 2koolkids
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thanks for the review!

Macomb, Illinois
Reviewed 4 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank rvp1988
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Indianapolis, United States
Reviewed 3 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Joseph B
Reviewed 2 July 2016 via mobile

I am pretty easy to please. I don't usually complain about much as I'm very laid back. However, this has been a super disappointing visit. First and number one on the list of gripes is the wifi DOES NOT work consistently. I just spent 45 minutes trying to connect to TripAdvisor but couldn't because the wifi is not working for...

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Helpful?
Thank Renee R
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Enjoy Reliable Lodging in Bloomington near Illinois State University. Whether you're in town for a college visit, a conference or a family trip, the Country Inn & Suites By Carlson(R), Bloomington-Normal West, IL welcomes you with friendly service and a hot cup of coffee. Within five miles of both downtown Bloomington and uptown Normal, our hotel is also conveniently located off I-55 and I-74, and within 10 minutes from Illinois State University, Illinois Wesleyan University and the Interstate Banquet and Conference Center. After a long day of exploring, pillowtop beds and a quiet location promise a good night's rest. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Bloomington-Normal West

Address: 923 Maple Hill Road, Bloomington, IL 61704
Region: United States > Illinois > Bloomington
Price Range: $102 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Bloomington-Normal West 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Country Inn & Suites Bloomington Normal West Hotel Bloomington
Country Inn And Suites Bloomington Normal West
Country Inn Bloomington
Bloomington Country Inn
Hotel Style:
#4 Romantic Hotel in Bloomington
#6 Family Hotel in Bloomington
#8 Business Hotel in Bloomington
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Bloomington-Normal West staff and other travellers.
1 question
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Murfreesboro, Tennessee
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Bloomington-Normal West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only was tv options and picture quality ”
 of 5 bubbles DorothyS758, 22 Mar 2017 | Read review
“Pretty much it is a quiet hotel..”
 of 5 bubbles Travelor0610, 4 Mar 2017 | Read review
“Stay out of Rom 119.”
 of 5 bubbles raysan208, 27 Jul 2016 | Read review
“Stay away from first floor queen rooms”
 of 5 bubbles SeanD38, 14 Jul 2016 | Read review
“coffee pot was in an area with no usable (open) receptacle, add more for the coffee pot.”
 of 5 bubbles Rainy9683, 14 Mar 2016 | Read review
5 of 5