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Extended Stay America - Chicago - Midway

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Extended Stay America - Chicago - Midway
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53 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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Reviewed 3 days ago NEWvia mobile

Customer service was awful, the room was dirty,items that was listed online was not in the room. It looks good on the outside, but when you enter the room the carpet smells likes it wet.Tub was the worse,I had hair everywhere. It's was just awful.

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Helpful?
Thank Lisa G
00esa, General Manager at Extended Stay America - Chicago - Midway, responded to this review

Lisa, thank you for your review. We sincerely apologize for the housekeeping and service issues you encountered which resulted in a disappointing stay. We are sure this was a result of miscommunication between our housekeeping and front office staff since a suite should not be made available for occupancy until the cleaning process is complete. I am working with the...

Des Moines, Iowa
Reviewed 4 weeks ago via mobile

This place looks nice from the outside, but is very run down inside. The kitchenette was falling apart. The 3rd floor was filled with cigarette smoke when it was suppose to be smoke free. There were shady characters all over the hotel just loitering. I didn't feel safe. I would never stay here again. I recommend staying at one of...

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Helpful?
Thank Veronica N
Chicago, Illinois
Reviewed 9 March 2017

The staff at this hotel is very friendly and professional at all times. The staff is also very informative of the surrounding area and can and will recommend some excellent places to visit for shopping and dining. I can guarantee that if you visit this hotel you will not be disappointed at all.

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Helpful?
Thank shaneishaturman
Manager_11525, Manager at Extended Stay America - Chicago - Midway, responded to this review

The team and I appreciate your remarks. It is great to see our staff provided you with excellent customer service and were able to assist you with knowledge of the area. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 13 January 2017 via mobile

Simple accommodations with kitchenettes in the rooms...clean & cost efficient. Fantastic place to stay if your flying out of Midway Airport considering that the parking was free for us during our one away with one nights accommodation. Room was practically free when considering the $$ saved by not parking at the airport. Would definitely consider staying again.

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Helpful?
Thank Wizard-of-Oz-2012
Manager_11525, Manager at Extended Stay America - Chicago - Midway, responded to this review

I want to thank you for taking the time to post a review of your recent stay. It is great to hear that you had such a pleasant experience at our hotel. Thank you again for your review. It was our pleasure to serve you and it would be our pleasure for you to repeat your experience with us in...

Reviewed 29 September 2016 via mobile

My employer chooses to do business with Extended Stay, and I have no other choice but to stay here. A common thread that I have found throughout the Extended Stay corporation, is a rude front desk, & dirty rooms. Do not stay here if you can help it.

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Helpful?
Thank Railroader77
Manager_11525, Manager at Extended Stay America - Chicago - Midway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so we are sorry to hear we did not meet your expectations. We will certainly share your concerns and comments to the appropriate departments as it will help us improve our facilities and...

Chicago, Illinois
Reviewed 28 August 2016 via mobile

I stood there with my wife the other night and I must say the hotel is clean just alot of guy sitting in front so I don't know if they workers or what. Also the bed was a little hard but not bad as some places! Staff is friendly I was check in by a guy Chas was very cool...

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Helpful?
Thank joselp65
Manager_11525, Manager at Extended Stay America - Chicago - Midway, responded to this review

Your feedback is very important. Thank you for sharing. I am glad to see you were able to be accommodated well by our staff and that you felt safe at our hotel. Our staff will be informed to keep up the good work. The staff and I would like to thank you again for posting your review. We look forward...

Topeka, Kansas
Reviewed 25 August 2016 via mobile

In edible staff such as. Mr Thomas assistant manager very pleasant. Kind and courtesy that was second to none. Mr William front desk clerk greets me with a smile and housekeeping staff like Denise go out of her way to to make you feel like family.

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Helpful?
2Thank Wayne L
Manager_11525, Manager at Extended Stay America - Chicago - Midway, responded to this review

We appreciate you taking the time to write a review about your stay. I am glad to see you were provided with excellent accommodations and customer service by our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Citrus Heights, California
Reviewed 28 July 2016

The room and bathroom are clean, it's quiet, and that's really what you need when travelling. However, if you want your room cleaned, you have to pay extra. If you want clean towels, you have to go fetch them. If you want to actually use the kitchenette that is part of the deal, you have to go to reception and...

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Helpful?
1Thank AliSinclair
Manager_11525, Manager at Extended Stay America - Chicago - Midway, responded to this review

Your response has caught my attention and I wanted to personally respond. It's disheartening to hear that you did not enjoy your stay with us, especially our policies. For the cookware, we keep them at the front desk for sanitary purposes. Our staff will be informed on providing better communication of our amenities during check in. Thank you for bringing...

Reviewed 26 July 2016

if you are looking to stay in the area, it is not terrible, but its more of a nice motel than a bad hotel, cleaning is once a week, the rooms are efficient and serve the purpose, the staff is nice enough, the clientele seem mostly like people who are here for work which is good as opposed to transiently...

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Helpful?
1Thank bggz7c
Manager_11525, Manager at Extended Stay America - Chicago - Midway, responded to this review

We love to receive feedback on how we are doing. So, thank you for sharing your kind remarks about your recent stay experience at Extended Stay America - Midway- Airport. We are delighted to read that your overall visit was satisfactory and that you loved our service. We appreciate your observations and are sorry for any inconveniences caused while you...

Oshkosh, WI
Reviewed 24 June 2016

I have been to other Extended Stay Hotels, but this is the cleanest of them all. The kitchenette had available all the utensils to be fully functional and the bedding was extremely comfortable. Since it is less than 2 miles from Midway Airport this seems ideal for many travelers. The fruit, muffins and coffee in the morning is also a...

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Helpful?
1Thank Cabo_Bob_and_Harriet
Manager_11525, Manager at Extended Stay America - Chicago - Midway, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our clean hotel, your fully equipped kitchen and your comfortable bed during your stay with us. As well, it's great to hear that our grab-and-go breakfast met your needs. Thank you for choosing Extended Stay America. We hope to see you...

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Amenities

Highlights
  • Free Parking
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Midway

Address: 7524 S State Rd, Bedford Park, IL 60638-6624
Region: United States > Illinois > Bedford Park
Price Range: $136 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Midway 2.5*
Number of rooms: 1
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Also Known As:
Extended Stayamerica Chicago-Midway Hotel Bedford Park
Bedford Park Extended Stay
Extended Stay Bedford Park
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Questions & Answers

Questions? Get answers from Extended Stay America - Chicago - Midway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The whole hotel was quiet and my room was is a great location from the stairwell and elevator.”
shaneishaturman, 9 Mar 2017 | Read review
“Ask to have your room fully-equipped with the kitchen pack BEFORE you arrive, or collect if from reception when you check in.”
AliSinclair, 28 Jul 2016 | Read review
“don't stay here”
1Deacon, 2 Aug 2015 | Read review
“Keep driving North and stay at the competition. It's worth the extra. The 'kitchen' you'll be getting may actually come with forks, knives, spoons, and cooking implements.”
X6921XWmichaelp, 23 May 2014 | Read review
“stay indoors as it gets cold in winter lol”
Joel_in_MD, 12 Aug 2013 | Read review
5 of 5