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TownePlace Suites Pocatello

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TownePlace Suites Pocatello
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160 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Boise, United States
Reviewed 12 October 2016

I find staying at the TownePlace suites is nice because of the kitchenette and full refrigerator. The rooms are comfortable and spacious. The breakfast is convenient and they have a good selection on items.

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Helpful?
Thank Andrea P
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Hello Andrea P! Thank you so much for sharing your thoughts about our hotel! I am happy to hear you enjoy your stays with us at TownePlace! We look forward to seeing you again in the near future!

Gold Canyon, United States
Reviewed 11 October 2016 via mobile

The exterior needs a real cleaning. Dog poop all around the outside. Grounds littered. Beds are awful, sheets easily pull out. Rooms and lobby were clean. Staff helpful. We have stayed before but won't be going back unless they get new beds and sheets.

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Helpful?
Thank Kayla C
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Kayla C, Thank you for your feedback on TripAdvisor! We do work hard to keep the hotel clean but appears we may have neglected the outside! I will share your feedback with my maintenance team so our facility will be clean inside and out! I will also share your feedback with housekeeping to remind the team to ensure sheets are...

Seattle, Washington
Reviewed 26 September 2016

We have stayed here a few times, generally enjoy our stays here. This year we opted for a suite, and despite my Marriott profile indicating preferences of high floor & extra towels, neither of my requests were honored. The front desk put me on the second floor (of four) and when i asked for a higher floor room i was...

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Helpful?
Thank sumnereli
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Thank you so much for taking the time to review us on TripAdvisor! I am very sorry to hear of the noise issue you experienced during your stay. I understand how important a good nights rest is. Thank you for reminding us to always double check requests of our loyal Marriott members!

Charlotte, North Carolina
Reviewed 19 September 2016

Quick overnight stop driving from Southern Utah NPs to Wyoming NPs. As expected this Marriott hotel was clean and comfortable. Front desk was welcoming and helpful. The guest laundry was a welcome surprise and detergent was complementary. Breakfast bar was good but I was hoping for some morning protein (eggs) instead of carbs (waffles).

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Helpful?
Thank OKzhnalTourist
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

OKzhnalTourist, Thank you so much for your kind words about our hotel! I'm glad to hear you enjoyed your stay with us and you found us to be welcoming. Thank you for staying with us this summer and we hope to see you again next year, if not sooner! ps- cool username ;)

Reviewed 9 September 2016

This is one of the nicest Marriotts we stayed at during our road-trip to Yellowstone. The guest room was spacious, clean, and with fridge and microwave, which is awesome for budget minded grad-students :) Management was great, very friendly and gave great tips for exploring the downtown area! They even prepared a home-made BBQ for guest the Thursday we arrived....

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Helpful?
Thank Morten K
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Morten K, Thank you so much for leaving us a review on Trip Advisor! We are so happy you stayed with us and were able to take advantage of our guest BBQ; our way of saying thanks to our guests and welcoming fall. I will pass on your kind words to the staff members. Good luck with your education!

Winter Springs, Florida
Reviewed 1 September 2016

Very clean, modern hotel in a nice area. The gentleman at the front desk was extremely helpful and I was able to check in early. There's a Ruby Tuesday's and a gas station/convenience store adjoining the parking lot, along with an Italian cafe co-located with the convenience store. You get 10% off each of those restaurants by showing your room...

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Helpful?
1Thank GatorNation
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

GatorNation, Thank you so much for sharing your comments about our hotel. Other travelers appreciate honest feedback from guests and I appreciate you taking the time to leave a review on Trip Advisor! We hope to see you again when you make your way back to east Idaho!

Twin Falls, Idaho
Reviewed 31 August 2016

I am a loyal Marriott rewards member. I've stayed at Marriotts all over the country and I have never been at one that has customer service as bad as this one. They are dismissive and rude both on the phone and in person. I gave them the benefit of a doubt because of my Marriott loyalty and have staid there...

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Helpful?
Thank 953ljones
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

953ljones, I am deeply sorry you experienced a lack of customer service in Pocatello at TownePlace. We are committed to provide an excellent stay for all guests and I again want to apologize that we fell short of this. I appreciate your loyalty to Marriott hotels and will use your experience as a tool for us to improve.

Seattle, Washington
Reviewed 26 August 2016

I found this hotel very disappointing. When they built the facility I am guessing they did not invest any money in sound proofing since you can hear every noise from the next room or the hallway when you are in your room. The breakfast left a lot to be desired. I have stayed in many Marriott facilities but this one...

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Helpful?
Thank cgkp
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

CGKP, I am very sorry to hear your stay was disappointing. I understand how important a good nights rest is when you stay at a hotel and noise does not help! As a Marriott hotel we do our best to exceed the expectations of our guests, and I apologize that our hotel did not live up to this. I do...

Edmonton, Canada
Reviewed 23 August 2016 via mobile

We have stayed in this hotel 3 or 4 times and we always feel like coming back because the service, the facilities and the price are perfect. It's always quiet and pleasant. The pool area is always clean and the water temperature is just perfect. The double rooms are very practical for family stays.

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Helpful?
1Thank Mariana f
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Mariana F, Thank you for taking the time to share your wonderful experience with other travelers! We do our best to make sure every guest is comfortable and enjoys their stay. I hope you enjoy the remainder of summer and we look forward to seeing you and your family again when you come to east Idaho!

Durham, North Carolina
Reviewed 21 August 2016 via mobile

It looks nice - but it wasn't. Pocatello is the "US Smile Capital." Unfortunately the staff didn't get that message. Check in and check out staff were not welcoming. At check out, no eye contact to be had because she was too busy on the phone. PROs - we used points - free "breakfast" CONs - the staff as mentioned...

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Helpful?
Thank 150hotelnightsayear
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Dear 150hotelnightsayear, Thank you so much for leaving feedback on TripAdvisor about our hotel in Pocatello. We are always appreciative of feedback and will use your comments to improve our facility! I am glad you used your points for a free night and appreciate your membership with Marriott Rewards! I am very sorry that we did not live up to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about TownePlace Suites Pocatello

Address: 2376 Via Caporatti Dr, Pocatello, ID 83201-5095
Region: United States > Idaho > Pocatello
Price Range: $174 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Pocatello 2.5*
Number of rooms: 93
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Questions & Answers

Questions? Get answers from TownePlace Suites Pocatello staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a top floor room if the noise of guests walking around above you is bothersome.”
 of 5 bubbles lanil2013, 6 Feb 2017 | Read review
“dont stay here”
 of 5 bubbles doinstuff, 20 Jan 2017 | Read review
“High floor and away from the road”
 of 5 bubbles sumnereli, 26 Sep 2016 | Read review
“Dont go there!”
 of 5 bubbles Vaxjo1111, 27 Jun 2016 | Read review
“I like the top floor. The rooms aren't very sound proof.”
 of 5 bubbles kelleyb6706, 21 May 2016 | Read review
5 of 5