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I love staying in all types of hotels when I travel; old,new, charming, small, well you get the picture. So when I made my reservation at the Quality Inn, I was looking forward to staying in the circular hotel on the Falls. Great price, and...More
1 Thank Jessie H
Response from Kim K, Guest Relations Manager at Quality Inn & SuitesResponded 3 weeks ago
Thank you for the feedback. We are in the process of doing some remodeling for our property and we do hope to have it completed soon with new elevators. I am not sure why your TV would have went off unless there was perhaps a...More
Shocking that they are doing business without an elevator. It seems it's down for some work and yet they give out rooms in 6th floor. Arrived late at 2 am and they didn't even have the courtesy of offering a room in lower stories.More
Response from Kim K, Guest Relations Manager at Quality Inn & SuitesResponded 29 December 2017
We are sorry about the elevator as we are in the process of replacing both of them and hope to have it completed soon. The front desk will be happy to assist with getting luggage to rooms during this transition. We will also try to...More
We made our reservation through Hotels.com which hasn't updated their website to state that the photos shown of the hotel and rooms are not the Rodeway but the Quality Inn so we had reserved a nonrefundable room for the Rodeway which are the poolside rooms...More
Response from Kim K, Guest Relations Manager at Quality Inn & SuitesResponded 6 December 2017
We are glad that Austin took good care of you and that you were pleased with his service. We hope to see you again in the future.
Booked a room here a suite with king bed on ground or lower floor as I am slightly disabled Vet and do not do stairs well. We got a reservation with a confirmation number. Upon arrival I was told that the room was on the...More
First off I called to book a hotel for a room on the first floor with a king bed and a sofa bed so it would be easier to get to the room with my two kids and booked a week or two in advance....More
Thank Marisa M
Response from Kim K, Guest Relations Manager at Quality Inn & SuitesResponded 14 October 2017
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests...More