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Cottonwood Suites Boise Riverside Downtown

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Cottonwood Suites Boise Riverside Downtown
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200 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Berlin, Germany
Reviewed 2 days ago NEW

This hotel had one of the nicest indoor pools on our trip of the Northwest. In addition the rooms were quite spacious and what really was special about this hotel was the underfloor heating in the bathroom. Breakast was plentiful and good also - in a room with a view of the river. It is not very close to downtown,...

Thank Marchlewski
Natazja H, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Thank you for the great review and response. We are please that you enjoyed the spacious rooms, breakfast and the view of the Boise River. As mentioned, we are just just West of downtown in a nice quiet area. We are very pleased you had a great stay at our hotel. We hope to see you very soon. Many thanks,...

Reviewed 2 weeks ago

My mom and I stayed from Oct. 30th to Nov. 15, 2016. My mom is on oxygen, is deaf, and has difficulty walking with two canes. The staff were extremely helpful and kind. We will always come back for future stays. You are wonderful people and have gone out of your way to help us out. The maid and people...

Thank Linda E
Natazja H, Front Office Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Linda, thank you so much for sharing your experience and kindness. It was our absolute pleasure to assist you as well as to check on your mother to ensure she was okay during your departures. We are a hotel full of families and we know how worrying it can be when a loved one is not well. I will pass...

Baker City, Oregon
Reviewed 3 weeks ago

First when I got to my room, there was hair all over the sink. I didn't complain because The beds looked clean so I figured I could clean it up myself. Second the carpet badly needed vacuumed. The worst par was the neighbors in the room next door. I had to complain twice about the loud noise and barking/whining of...

Thank Amanda R
Natazja H, Front Office Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Amanda, thank you for your feedback. I am extremely sorry you had such an unfortunate experience with our team. I am particularly sorry about you not receiving towels when you had requested them. I will be addressing this with my executive housekeeper immediately. I am also concerned about your noise troubles and room cleanliness. Again, I will be addressing these...

San Francisco, California
Reviewed 5 weeks ago via mobile

This is ALL about customer service. If you want to know about the facilities, read the other reviewers, the room was fine for us. We'd driven from Las Vegas with a car full of electronics and belongings, and needed a safe place for the car overnight. When we called the hotel on the way, Aimey took the reservation and explained...

Thank John R
Natazja H, Front Office Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

John, thank you so much for your review. I am so pleased that Amie and Brenda were able to make such a wonderful impression on you. We strive to impress with our customer service and reviews like yours show that we are moving in the right direction. I am very pleased that you found Amie and Brenda to be both...

Milwaukee, Wisconsin
Reviewed 1 November 2016

I was there for 4 nights, this past weekend very friendly staff at the front desk . Rooms were a tad bit small but the hotel is also a tad bit dated. Not! Quite sure how they can call themselves cottonwood (suites) . But I will say the majority of the staff is quite friendly. Housekeeping on the other hand...

Thank Brent S
Reviewed 18 October 2016 via mobile

I usually stay right by the airport but thought i would stay in town this time. The location was great. It was near fantastic eateries. It sits in between 2 one way streets and driveway was like playing hide and seek but the receptionists were pleasant. I knew the room was clean due to the Clorox smell. My floor was...

Thank Tonya M
Natazja H, Front Office Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Tonya, thank you so much for trying our hotel and sharing your experience. I am happy that you found us well located between fantastic restaurants. I agree that the one way roads can be a bit confusing in any city when you are not familiar. I'm very glad to see you found our receptionist to be pleasant and that you...

Reviewed 12 October 2016 via mobile

Old and dated. Carpet worn, window handle broke has a stick in the track to lock it. TV is some what annoying. As all of us do with out a guide we surf channels. Not here, can't surf, you have to enter each channel number, 30-1, 30-2, etc. And when you finally find a program, a blue box with "no...

Thank James B
Natazja H, Front Office Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

James, Thank you for your feedback. I am sorry you experienced trouble with our brand new tvs. At check-in, we do offer a tv guide which is attached to the back of the room map. I am very sorry you had trouble with finding the channels you wanted. I am very concerned about you being unable to "surf" channels and...

Reviewed 9 October 2016 via mobile

That's right there were bed bugs in the room that we stayed in at this hotel. We discovered them at 5am as we were about to leave. We had to bag all of our stuff in giant plastic bags and shower before we left. We then spent $80 at the laundromat washing everything that we had been traveling with. Then...

1Thank Tonya J
Tel Aviv, Israel
Reviewed 7 October 2016

Good location Good breakfast Old-fashioned hotel I stayed at this hotel on 9/17/16 and I am still waiting to receive the invoice. Just a shame the hotel does not give an invoice at the time of departure. Do yourself a favor and choose another hotel.

Thank liorm611
Reviewed 26 September 2016

We stay here every time we go to Boise to visit family. Right on the river walk, beautiful all year round. Close to restaurants and outdoor activities. Staff very friendly, rooms are clean and comfortable.

Thank Charlotte L
Kristin S, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Charlotte, Thank you so much for taking the time to review your recent stay. We are so happy that you enjoyed your stay and found our staff to be friendly as well as your room clean and comfortable. We look forward to seeing you again! Sincerely, Kristin, GM

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Cottonwood Suites Boise is located on the Boise River, about 2 miles from downtown. The hotel offers an indoor pool with spa tub, fitness center, sauna/steam room, complimentary daily continental breakfast, courtesy airport shuttle and free Wifi access throughout the property. All 111 guestrooms and suites are furnished with desks, refrigerators and microwaves. ... more   less 

Additional Information about Cottonwood Suites Boise Riverside Downtown

Address: 3031 Main Street, Boise, ID 83702 (Formerly Shilo Inn Boise Riverside)
Region: United States > Idaho > Boise
Price Range: $101 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Cottonwood Suites Boise Riverside Downtown 2.5*
Number of rooms: 111
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Also Known As:
Shilo Inn Boise Riverside Hotel Boise
Boise Shilo Inn
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Questions & Answers

Here's what travellers have asked, with answers from Cottonwood Suites Boise Riverside Downtown staff and other travellers.
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Questions? Get answers from Cottonwood Suites Boise Riverside Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a wonderful room that was close to the handicapped parking”
 of 5 bubbles A6930YQlindae, 18 Nov 2016 | Read review
“Take the riverside view if you get the chance.”
 of 5 bubbles Brian_Celeste, 10 Sep 2016 | Read review
“You'll want a room with a terrace that faces the river”
 of 5 bubbles regiftedlight, 9 Sep 2016 | Read review
“Rooms on the 3rd floor are the best especially the ones facing the river!”
 of 5 bubbles 230santoz, 29 Aug 2016 | Read review
“If you want a river side room you need to request it.”
 of 5 bubbles nancym47, 16 Aug 2016 | Read review
5 of 5
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