When I arrived, my reservation had been "upgraded" without my consent. I no longer had a King room but a room with two beds. I was not happy but since the view had changed I was supposed to be. The resort was fully booked so...More
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This was our third visit to stay and find the peace and comfort this resort provides. Our son was married here a year and a half ago, and the Christmas décor at that time was just perfect. Our previous fall visit and this summertime visit...More
We are thrilled you returned to The Ridges Resort & Marina because your previous visits were perfect. It's good to know you enjoyed your time with us and were impressed with the attentive service provided by our staff. I will be sure to share your...More
We visited here last November. Part of their charm was the lodge look they had. But I just went to their website and saw they changed it to a dull, bland white. So uninviting. Why did you do this - it looks so out of...More
Thank you for taking the time to share a review of your stay at The Ridges Resort & Marina. We are pleased you had an overall nice stay while you were here. However, we are disappointed to know that you are unhappy with our updates....More
Pros - beautiful view from back terrace, fire pit with s'mores, comfortable bed and pillows Cons - cobwebs on bathroom light fixture and bedroom lamps, light mildew on bathroom wallpaper, shampoo samples looked used, heavy green mildew on room porch, porch door was unlocked when...More
Thank you for being our guest and for taking time to leave feedback. We are sorry you experienced housekeeping issues during your stay. Our housekeeping director has been notified of your concerns, and we will address these issues with our entire cleaning staff. We will...More
We thoroughly enjoyed our visit. The staff was friendly and pleasant. The room was very clean and comfortable. The lobby was spacious with charming mountain lodge decor. The grounds of the resort were beautiful with gorgeous flowers and big shady trees with swings and Adirondack...More
Thank you for the fantastic review of The Ridges Resort & Marina! We are delighted we exceeded your expectations for an outstanding stay and that you loved all the aspects of our hotel, especially your family enjoyed gathering around the fire pit at night for...More
"We stayed in one of the houses previously, and it is perfect for families. The rooms we have had on other..."
"There is only one elevator and one ice machine, and neither are in the central part of the hotel."