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Promenade Hotel Tawau

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114 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Reviewed 25 June 2016 via mobile

Staying in this hotel is not cheap but as my last alternative when the LA hotel is fully booked. Unexpectedly. Staying in this hotel for d 1st time is also my last time. Rooms are smelly and d worst is d bed. I had a bed sleep whole night. Wake up angry n dissapointed. Bedsheet filled with hungry dustmites. Torturing...

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Helpful?
1Thank Lim T
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Lim T, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedbacks and wish to apologize for the discomfort and inconvenience caused. Do let us know the room number you were staying in then for the relevant heads of departments to ensure that issues raised are seriously looked into in order to prevent future recurrence....

Kuala Lumpur, Malaysia
Reviewed 23 May 2016

Checked in on 19 May 2016 into Room 1111. It was not pleasant that the Front Desk did not accord our request to have a non smoking deluxe double sea view room. She told us hotel is fully booked and our room is city view . We went up to our room but to our surprise we had city, mountain...

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Helpful?
Thank WorldGlutton
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear WorldGlutton, Thank you for staying at Promenade Hotel Tawau recently. We would like to thank you for your list of constructive feedbacks and wish to apologize for the inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to be of service to you again...

Sabah, Malaysia
Reviewed 16 May 2016 via mobile

This hotel attached with Servey Hypermall Tawau. Good for family vacation and business related matters. Spacious room with all needed amenities (aircond, hot shower, hair dryer, coffee & tea, kettle, iron, flat screen tv, safety box, etc). In room service at affordable price.

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Helpful?
Thank lizakhan12777
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear lizakhan12777, Thank you for staying at Promenade Hotel Tawau recently. We’re glad that you’ve enjoyed your stay and appreciate all your compliments on our hotel’s strategic location which a perfect based for one’s business or leisure adventure as it is affixed to the largest shopping mall in Tawau town; plus spacious room with comprehensive services and facilities to your...

Kuala Lumpur, Malaysia
Reviewed 1 May 2016 via mobile

Recently went to Tawau for a business trip. Was told Tawau has only 2 good hotels & Promenade is one of the two. Well, i checked in the for a 5 days stay. Disappointment started from the time i checked into my room. Everything from the room & bath did not make it look like a 3 star hotel. Utter...

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Helpful?
1Thank Jaswant G
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Jaswant G, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedbacks and wish to apologize for the inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would also like to take this opportunity to thank you for your favourable feedbacks on...

Reviewed 1 May 2016 via mobile

Room is ok. Sheets clean. Bed and pillows comfortable enough. Towels not as white as i wud have liked. Ventilation is not that great in the room though. Breakfast really need improvement. Stale bread, no butter, really oily local food, can taste the 'age' of chicken sausage.

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Helpful?
Thank Angela S
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Angela S, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments and constructive feedbacks. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales &...

Reviewed 27 April 2016 via mobile

I was staying on 25th April'16 at room 1513. 1. Carpet looked faded and there were some black dots seen ...very obvious 2. Bathroom a)No slipper at the room...is this your policy for 4 stars hotel? b) No rain shower piping installed ...you have to use normal water heater shower as seen normal on other budget hotel. Will sure stay...

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Helpful?
Thank Lanjat F
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Lanjat F, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedbacks and wish to apologize for the inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to be of service to you again in the near future. Regards, Anita...

Kuala Lumpur, Malaysia
Reviewed 8 April 2016 via mobile

The suite was really spacious and was surprised to see a weighing scale and a mirror near the entrance. It was comfortable but because my room was near the end of the corridor, I could hear vehicles zooming past all night. Another thing that kind of disturbed me was there were old stains here and there (on the carpet and...

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Helpful?
Thank jan1ce_csh
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear jan1ce_csh, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments on the size of our suite and wish to apologize for the inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you...

Reviewed 26 March 2016 via mobile

I've booked the hotel several times now & i'm finally moving on. Because every single time (5x in a row) that i requested for a king size bedding, they still gave me a twin bedding room. Their excuse? Their king size bed room was not available (yes, even if we'd already specified it beforehand). Which was ridiculous, since some of...

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Helpful?
Thank amoichoty
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear amoichoty, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback and wish to apologize for the inconvenience caused. The relevant head of department has been tasked to ensure that issue raised is looked into for improvement purpose. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel...

Kota Kinabalu District, Malaysia
Reviewed 9 February 2016 via mobile

Location wise is a bit far from the town, not recommended if you are not driving. But driving your car means you need to park it at the parking area that located at the mall next to the hotel with no security. The room doesn't portray a 4 star hotel room. Housekeeping need to be reminded few times just to...

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Helpful?
Thank SilverBelle K
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear SilverBelle K, Thank you for staying at Promenade Hotel Tawau recently. We’re glad you’ve enjoyed our choice of pastries at Café@se7en. We appreciate your constructive feedbacks and wish to apologize for the inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity...

Reviewed 2 February 2016 via mobile

Situated at heart of tawau, breakfast buffet was served as early as 6am.. which sunrise already there... good view of the bay and to have breakfast. Room wise is "ok-ok" only. Will not return as its preety expensive and located far from the airport.

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Helpful?
Thank Alex S
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Alex S, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your favorable and constructive feedbacks. We’re glad to know that you’ve enjoy the view from the 7th Floor at Café@se7en. We look forward to another opportunity to be of service to you in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Promenade Hotel Tawau

Address: Eastern Plaza Mile 1, Tawau 91000, Malaysia
Region: Malaysia > Sabah > Tawau Division > Tawau
Price Range: $44 - $56 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Promenade Hotel Tawau 4*
Number of rooms: 178
Reservation Options:
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Questions & Answers

Questions? Get answers from Promenade Hotel Tawau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always seek for end south rooms for better sunrise and internet connectivity”
 of 5 bubbles mshahom, 25 Aug 2016 | Read review
“Check the breakfast setting, do they have egg station.”
 of 5 bubbles FAZLIH, 13 Aug 2016 | Read review
“Higher floors give better view”
 of 5 bubbles ArturD_11, 8 Aug 2016 | Read review
“rooms can accommodate an extra bed for RM60 (with breakfast)”
 of 5 bubbles mr4lfredchan, 27 Sep 2015 | Read review
“Room with sea view are better”
 of 5 bubbles JaimeKavitha, 7 Jul 2015 | Read review
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