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Crossland Studios Atlanta - Jimmy Carter Blvd.

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Crossland Studios Atlanta - Jimmy Carter Blvd.
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76 Reviews from our TripAdvisor Community

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There are newer reviews for Crossland Studios Atlanta - Jimmy Carter Blvd.
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Showing 74: English reviews
Carrboro, North Carolina
Reviewed 17 December 2015

I was a late arrival and when I got there and tried to check in, I had to use the phone outside. I was told that there were no rooms available and that since I had booked through a travel site that the site would have to handle it. They had no indication that it was a full occupancy. I...

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1Thank christinnc
Atlanta, Georgia
Reviewed 22 November 2015 via mobile

Spent one night at this hotel. Had no expectations, so there wasn't much disappointment. Rooms were spacious but dated. Two of the three lamps in the room did not work. Room was clean for the most part; did find an old cigarette but in the sink. Check-in process took 15-20 minutes; Don't know if it was because of the time...

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1Thank chefgreg1961
Manager_11525, General Manager at Crossland Studios Atlanta - Jimmy Carter Blvd., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to exceed your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with comfortable room and professional customer service. Your feedback is very important to us, so thank you for sharing. Thank...

Reviewed 22 October 2015

This hotel, which rents by the day, week, or month, is in poor condition. There are no amenities, such as shampoo, etc. in the bath. Access to the room is abysmal and signage with room numbers is severely limited. I had reserved two rooms, and found that my guests and I were situated very far from each other, even though...

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1Thank Laura H
Manager_11525, General Manager at Crossland Studios Atlanta - Jimmy Carter Blvd., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure our signage is up to standard and will make sure we are monitoring our room inventory. Additionally, we provide additional toiletries at...

Independence, Missouri
Reviewed 4 September 2015

Hotel room was rundown and generally unclean. Missing many of the usual amenities. No shampoo and no trash can. I called the front desk and all I got was " I'm sorry, we're out". Hot water, wifi, TV did work good though. No comfortable chair to sit in. Just a hard wooden stool. Hotel is off the beaten path and...

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2Thank Ron852
Manager_11525, General Manager at Crossland Studios Atlanta - Jimmy Carter Blvd., responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that your stay was not to your expectations. In response to your feedback, we will make sure rooms are properly inspected and stocked to ensure your experience is not repeated. Additionally, we are currently working as diligently as possible to update our rooms so our guests...

Reviewed 22 August 2015 via mobile

My family 👪 I was very disappointed 😞 about the room it was not clean. The bathroom 🚽 toilet paper holder was coming out of the wall. The whole thing was a bad experience. I'll never go back there again.

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1Thank no think you
Manager_11525, General Manager at Crossland Studios Atlanta - Jimmy Carter Blvd., responded to this review

Thank you for the feedback about your stay at our hotel. The room conditions you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to be more proactive with our cleaning and inspection of our rooms for any maintenance issues. The staff and I appreciate your comments, as...

Norcross
Reviewed 12 August 2015

I never got to see toe place... The person I was booking the room for couldn't make the flight... i Tried to cancel the booking ( since i never got the confirmation) I called the hotel, they said ORBITZ booked the room... Orbits knew nothing about it...any way I''m VERY dissatisfied with the whole experience & if I have a...

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1Thank josephsW4144CS
Maine
Reviewed 17 July 2015

The front desk Staff was absolutely professional in every way. They were kind, understanding and extremely helpful and should not be blamed for the company's lack of this dirty, smelly accommodation. The front Staff called around to help me find another sister accommodation (same reviews and I was fully refunded). Carpet extremely dirty, windows extremely dirty, refrigerator, stove and bathroom...

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1Thank MaineCaninelover
Manager_11525, General Manager at Crossland Studios Atlanta - Jimmy Carter Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments regarding our staff; however, I sincerely apologize for the cleanliness issues you experienced. I discussed your comments with the team, and we are going to strive to improve the cleanliness of our rooms as well as the outward appearance of...

Reviewed 11 July 2015 via mobile

I was nervous at first about staying here based on the previous reviews. I was looking for a place long term and decided to check out this place just for a night before paying a weekly rate. When I got to the office, the staff was very nice. I ended up in building 3, which is a non-smoking, non-pets building....

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1Thank Sharon S
Manager_11525, Manager at Crossland Studios Atlanta - Jimmy Carter Blvd., responded to this review

Thank you for posting such a positive review. I'm thrilled that you were satisfied with the staff, condition of the room, and the peaceful environment. I will also coach my staff on improved communication regarding our kitchenware. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 20 June 2015 via mobile

Hands down the most disgusting hotel room I've ever been in. I checked in to the room with my wife... strong smell of bleach throughout, and the bathroom was dirty. I checked the bed hair strands were left on this bed that was supposedly just cleaned... absolutely disgusting. We complained to the hotel staff and we're given an upgrade for...

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1Thank ukajames
Manager_11525, General Manager at Crossland Studios Atlanta - Jimmy Carter Blvd., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your stay with us was not to our company’s high standards. To make sure this doesn't happen again, I am coaching our housekeeping staff and making sure rooms are thoroughly inspected before check-in. We continually work to improve...

Reviewed 8 April 2015 via mobile

I've been to several hotels but the staff at this location are wonderful. I was supposed to stay for short but I end up staying longer bcuz of their excellent hospitality. Even my friends and family talks about their premier customer service

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4Thank mmjanneh
Manager_11525, General Manager at Crossland Studios Atlanta - Jimmy Carter Blvd., responded to this review

Thank you for your great review of our property. I'm so glad to hear that you were pleased with our staff and the hospitality they provided. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Suites
  • Smoking rooms available
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Crossland Atlanta - Jimmy Carter Blvd. Our hotel is conveniently located near the Norcross Plaza Shopping Center and many different restaurants. We are just 12 miles away from Stone Mountain Park and 20 miles from downtown Atlanta. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland Studios Atlanta - Jimmy Carter Blvd.

Address: 6295 Jimmy Carter Boulevard, Norcross, GA 30071-2313 (Formerly Extended Stay America - Atlanta - Jimmy Carter Blvd.)
Region: United States > Georgia > Norcross
Price Range: $49 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Studios Atlanta - Jimmy Carter Blvd. 2*
Number of rooms: 118
Reservation Options:
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Also Known As:
Extended Stayamerica Atlanta - Jimmy Carter Blvd Hotel Norcross
Extended Stay Norcross
Norcross Extended Stay
Extended Stay America Norcross
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Questions & Answers

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Questions? Get answers from Crossland Studios Atlanta - Jimmy Carter Blvd. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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