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The Congress Hotel & Suites Norcross

  • Excellent0%
  • Very good5%
  • Average9%
  • Poor27%
  • Terrible59%
  • 11 Jun. 2018
  • 4 Sep. 2018
    “Labor Day weekend ”
5885 Oakbrook Pkwy, Norcross, GA 30093-1805 See on map
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Fitness centre
Wheelchair Access
2.5 Star accommodation
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Traveller rating
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Kayla K
Naples, Florida
Reviewed 4 Sep. 2018via mobile
It’s a cheap hotel so I did not expect it to be some extravagant place like the other reviewers. I’ve stayed here a few times in the past few years. It’s very convenient to the stores I come to Georgia for. Carpets could use a good steam cleaning, but again... it’s a cheap hotel. I actually think it’s not so bad for the price. Stayed in a lot worst that costed a lot more.
Thank Kayla K
Jay J
Raleigh, North Carolina
Reviewed 11 Jun. 2018
This hotel suffers from weird design, a near total lack of air conditioning, and a musty smell. No breakfast is offered. I had to switch rooms three times in order to get a working air conditioning unit. The neighborhood is okay, especially if you enjoy Vietnamese food. This hotel is far from downtown or Buckhead. It might be best to drive to a MARTA park and ride if your goal is to get there. Norcross has banned permanent residency in hotels due to past problems, so the hotel is pretty empty.
Thank Jay J
Scott K
Reviewed 14 Nov. 2017
This hotel may have once been grand, but don't let the website photos fool you -- this hotel is terrible. The foyer is the best part of the facility, and even that has a section cordoned off for massive ceiling damage. The adjacent breakfast area is dark and no longer serves breakfast, only coffee. The hallways are dingy, the doors between sections creaky, the floors creak, my room seemed clean but poorly appointed, the pool looked like a disaster area, and the environment outside just felt unsafe. Unless new management takes over and revamps the place from top to bottom, I cannot recommend this hotel to anyone. It's the only hotel I've *ever* walked back out of and canceled my reservation.
Thank Scott K
Reviewed 20 Dec. 2016
Worst hotel ever, room smells like old carpet and smoke, don't offer breakfast like they say,Roaches OMG roaches they are every where, Do not sleep under the covers. Only thing good is the size of the room. All room furniture is very old, night customer service person states its over 10 years old. Very bad experience. Please view room and make sure everything works before booking. NO phones works inside of the hotel and wifi works sometimes
1 Thank IRIS M
Foley, Alabama
Reviewed 10 Oct. 2016
Oh God, where do I start it was SO BAD!!! 1. Management was RUDE to start!! Especially the night manager, who must have been from India, lacked English. He was no where to be found the last night we where there. Rang the bell at front desk, and waited about 25 mins for him to finally show up 2. They over charged my credit card. Had me booked for 3 nights, when went back that night on the 2nd day, wouldn't let me in the room. Night manager of course was rude, told us we on paid for 2 nights!!! So where is my other $70 bucks??? CHECK YOUR CREDIT CARD REPORTS!!!! 3. The room SMELLED!!!! 4. Ask front desk to fix the safe, nobody never showed up to fix it. 5. Door slam shut, ever door in the hotel. 6. It was Atlanta Pride weekend, and Hurricane Matthew was coming up the coast. Hotel was booked, there was nothing to do. So figured we go swimming. NOPE!!!! Pool was empty!!!! 7. Has a nice gym in it to work out in. But guess what, YOU DON'T HAVE ACCESS TO IT!!!! 8. They don't have breakfast, but that weekend the had only waffles and toast. 9. Wi-fi didn't work. Night manager said was because of all the people staying there. After it was empty, still NO WIFI!!! 10. Hotel is badly numbered. Hard to find your room. 11. No microwaves in rooms. The only microwave in the hotel was down stairs in the lobby. So you had to wait to use it. 12. Bar they don't use, Nor the restaurant part, which could bring them in some money. 13. A/C noisy in the room. Between the I285 outside my window, and the A/C, I285 made less noise then the A/C. 14. The elevator needs to be services. I was afraid of getting stuck.
We had a suite there. But in all, DO NOT STAY AT THE THIS BUSTED DOWN HOTEL!!!! I just don't see how the the owners of this hotel, which is The Congress Plaza Hotel in Chicago can have such a place like this!!!!! NEVER, NEVER, NEVER AGAIN!!!!!!
2 Thank gpardue
Hotel class
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Business Centre with Internet Access
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
Price range
USD 63 - USD 104 (Based on Average Rates for a Standard Room)
United States > Georgia > Norcross
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
Price range
USD 63 - USD 104 (Based on Average Rates for a Standard Room)
United States > Georgia > Norcross
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Questions & Answers
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Room Tips
"Windows do not open"
11 Jun. 2018
Read review
"Go next door better hotel"
20 Dec. 2016
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"NOTHING great about this hotel!!!"
10 Oct. 2016
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"Choose a room in a different hotel."
19 Oct. 2015
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