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Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

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#4 of 24 Hotels in Duluth
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Hilton Garden Inn Atlanta NE\/Gwinnett Sugarloaf
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515 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf
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Showing 511: English reviews
Dallas, United States
Reviewed 4 weeks ago

The room was filled with such a horrible smell, the title says it all. Once we contacted the front desk, help was not an option as far as room relocation, sister hotel available rooms, etc. Very annoying when you have been traveling all day. I am an Honors Member, and don't know why?

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank michaelpB423IU
Tamara T, Front Office Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Answer: Dear michaelpB423IU,Thank you for staying with us during your travels. We appreciate your honest feedback and we apologize for the experiences you encountered. Our guest satisfaction means everything to us and please feel free to contact us directly at Tamara.Thayer@hilton.com if you would like to speak with us further. We look forward to hearing from you.

Leesburg, Georgia
Reviewed 4 weeks ago

!st week we were put in a handicap room (which was fine) but the water from shower wet the whole floor to the door of the bathroom. The heated pool was so cold that I got in w my granddaughter and made her get out. We then tried the hot tub which was wonderful and very enjoyable. Got back to...

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Helpful?
Thank chuiras
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Dear chuiras, Thank you for staying with us during your travels. We appreciate your honest feedback and we apologize for the experiences you encountered. Please feel free to contact us directly at Tamara.Thayer@hilton.com if you would like to speak with us further. We look forward to hearing from you.

Grapevine
Reviewed 4 weeks ago via mobile

This is a Hilton property everything in that brand says first class and service. If you are going to fly the Hilton flag then take care of your costumers like royalty. Fix the fire pit and let it burn!

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Helpful?
Thank JCSfoodguy
Tamara T, Front Office Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Hello JCSfoodguy, Thank you so much for sending us your feedback regarding your stay with us. Our guest satisfaction means everything to our hotel and we apologize for having the fire pit out of service during your visit. Good News, we have everything back up and running and would be delighted to have you with us again!

U.K
Reviewed 4 weeks ago

Super friendly staff who allowed me to work through the lobby when I had not managed to book a room. I am a Diamond and it was nice to be recognised and allowed to make use of the lobby area ad WIFI. Thanks so much and it was appreciated.

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Helpful?
Thank rak5ha
Tamara T, Front Office Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Dear rak5ha, Thank you for your excellent review. It is nice to hear that our desk staff took great care of you. Safe travels and we look forward to helping you with future accommodations!

Collierville, Tennessee
Reviewed 4 weeks ago via mobile

Great location to the ice rink. And to the mall and other attractions. Beautiful area. Gym is nice and pool too is clean and nice to swim laps. The room was fine. Definitely needs an improvement. You can tell where patches have been done. AC unit in window. Paint peeling away. Beds were comfy to our stand. Firm. Housekeeping was...

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Helpful?
Thank starwarsmamma
Tamara T, Front Office Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Hello starwarsmamma! Thank you for staying with us and sharing your excellent feedback with fellow travelers! It is wonderful to hear that you felt comfortable and taken care of. We look forward to your next visit and safe travels!

Indianapolis, Indiana
Reviewed 5 weeks ago

A great regional location to stay, but there was a lack of acknowledgement of my Hilton Honors membership. No complimentary bottled water offered during check-in until I had to ask later. The hotel room triggered my allergens and I noticed the bathroom ceiling was peeling above the tub/shower. The bathtub floor was also peeling and there appeared to be no...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 439deenaj
Tamara T, Front Office Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Dear 439deenaj, Thank you for staying with us during your travels. We appreciate your honest feedback and we apologize for the experiences you encountered. Our guest satisfaction means everything to us and please feel free to contact us directly at Tamara.Thayer@hilton.com if you would like to speak with us further. We look forward to hearing from you.

United States
Reviewed 18 January 2017

I have no complaints. It was clean and well taken care of. Rooms are nice size. I arrived without a reservation due to leaving 2 other hotels that afternoon because the rooms were not properly cleaned (a different hotel chain). The night manager was very gracious in allowing me to first see the room before checking in since I was...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 484kathis
Tamara T, Front Office Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Dear 484kathis. We appreciate your positive feedback about our hotel! We take pride in making sure our rooms are cleaned properly and comfortable for all our guests. If you're traveling to our area again soon, don't hesitate to call us!

Cheney, United States
Reviewed 18 January 2017

Had a great stay and price for our 4 night stay for a family wedding. Excellent beds, great service and rooms. Be aware that there is a charge for breakfast. Several good dining options nearby and easy to access from I-85.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank tscottb2017
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Hello tscottb2017! Thank you for choosing to stay with us! We are happy to hear that you received wonderful service and enjoyed our guestrooms. Please keep us in mind next time you are in our area!

Genting Highlands, Malaysia
Reviewed 18 January 2017

Great place to stay at for short weekend trips shopping in the area. Great room with breakfast package. Would not recommend room near stairwell or back exit door due to the amount of in and out traffic and loud slamming noise for the doors throughout the night.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lorir833
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Dear lorir833, We are happy to hear you enjoyed our fresh cooked to order breakfast! Thank you for taking the time to share your feedback with us and please think of us if you are in the area again!

Daytona Beach, Florida
Reviewed 12 January 2017

Great staff. Horrible rooms. The beds were the worst I ever sleep in. Maids service needs to improve their service. Reservation should not be able to be changed unless asked especially if you're an honors member. What's the benefit of being a member if you can't get the room you booked. The front desk staff were excellent and went above...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank evasA9085TU
Tamara T, Front Office Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Dear evasA9085TU, Thank you for taking the time to tell us about your experience. We appreciate the honest feedback. Please feel free to contact us directly at Tamara.Thayer@hilton.com if you would like to speak with us further. Thank you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

Address: 2040 Sugarloaf Circle, Duluth, GA 30097
Region: United States > Georgia > Duluth
Price Range: $130 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta Ne/Gwinnett Sugarloaf Hotel Duluth
Hilton Garden Inn Duluth
Hilton Duluth
Hotel Style:
#2 Family Hotel in Duluth
#2 Business Hotel in Duluth
#3 Romantic Hotel in Duluth
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf staff and other travellers.
4 questions
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Questions? Get answers from Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check pricing before getting reservation, if your interested in pool or hot tub make sure they are operable .”
 of 5 bubbles chuiras, 29 Jan 2017 | Read review
“They charge a $50 fee on your credit card and then remove it if no incidentals are used.”
 of 5 bubbles Revc2, 2 Nov 2016 | Read review
“I have only stayed there once.....not sure what to say...I always get high floors and in the middle of the floor.”
 of 5 bubbles S1161SJashleyr, 31 Oct 2016 | Read review
“Make sure you need or want that much room if you book a suite.”
 of 5 bubbles nashp2014, 26 Sep 2016 | Read review
“High floor”
 of 5 bubbles theicon3, 30 Jun 2016 | Read review
5 of 5